Contact Centre Advisor

About the role

If you are motivated by delivering first class customer service and committed to improving the customer experience then we would like to hear from you.

We are looking to recruit an enthusiastic Contact Centre Advisor to join our Customer Contact team. As a Contact Centre Advisor you will:

In exchange for your skills and commitment, we will offer in return the opportunity to work in a forward thinking and ambitious organisation located in an area recognised for its beautiful landscapes and beaches. Additionally, we offer a range of employee benefits including, competitive annual leave allowance, enhanced family benefits, lifestyle savings, employee health and wellbeing packages, and a generous pension contribution scheme. More information about our wide-ranging employee benefits can be found Furthermore, to ensure work/life balance the successful candidate will also have access to the discretionary benefit of hybrid working with the option to work from home or in an office location (subject to certain conditions being met).

We are committed to investing in our people and will not only provide support to enable you to quickly and confidently take ownership of your role’s key areas of responsibility but in addition, we will support your development in order for you to progress your career with us.

Team Ceredigion Information Pack

For further information please contact: , or

Note: We reserve the right to extend the application closing date.

What we offer

Work-life balance

Lifestyle savings scheme

Generous employer pension scheme

Cycle to work scheme

Learning and development

Where you\’ll work

Customer Contact & ICT

Our service has a range of responsibilities from providing advice and support to the residents of Ceredigion to providing corporate support via our ICT, reception and mailroom teams. Our service is responsible for the following functions:

Canolfan Rheidol Our Aberystwyth office, Canolfan Rheidol is an award winning building. The office, with its open plan design, provides an excellent space for collaborative working.