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- Tasks: Lead client services for high-growth eCommerce brands and manage project teams.
- Company: Join Superco, a top Shopify Premier Partner agency focused on impactful outcomes.
- Benefits: Enjoy a competitive salary, smart colleagues, and a vibrant London Bridge office three days a week.
- Why this job: Be part of a dynamic team that values quality execution and long-term client relationships.
- Qualifications: 4+ years in a client-facing role with experience in digital or eCommerce agencies required.
- Other info: Ideal for those passionate about fashion, wellness, or lifestyle DTC brands.
The predicted salary is between 42000 - 84000 £ per year.
We’re looking for a commercially minded Client Services Lead to join Superco, a leading Shopify Premier Partner agency. This role is a step up from senior account management - designed for someone who combines client strategy, delivery oversight, and commercial instinct. You’ll be responsible for managing a portfolio of high-growth eCommerce brands, with project managers, account managers and specialists reporting to you.
Client Leadership & Relationship Management
- Own a portfolio of eCommerce clients, acting as their strategic and commercial lead.
- Proactively surface risks, opportunities, and initiatives to deepen impact and account value.
Project Oversight & Team Coordination
- Oversee internal project teams (PMs, developers, designers, marketers), ensuring delivery is on time, in scope, and commercially sound.
- Lead weekly, monthly and quarterly account rituals: sprint planning, client comms, reporting, retrospectives, QBRs, and month end process.
- Liaise with our delivery lead to maintain delivery quality and commercial margin across each account.
- Provide direction and escalation support to project managers and account execs.
Strategic & Commercial Input
- Translate business needs into briefs and scopes that balance speed, quality, and value.
- Review analytics and performance data to inform decisions and next steps.
- Partner with internal leads on experimentation, A/B testing, and performance improvements.
- Help evolve client services processes, tooling, and reporting.
- Support hiring, onboarding, mentoring and management of junior team members.
- Contribute to resourcing and forecasting across your accounts.
4+ years in a client-facing role within a digital or eCommerce agency. Experience managing a portfolio of brands and leading cross-functional teams. Confident managing project budgets, timelines, scopes, and stakeholder expectations. Commercially astute, with a track record of growing accounts and retaining clients. Strong grasp of analytics, AOV/CVR/CLTV, and eCommerce KPIs. Experience working with fashion, wellness, or lifestyle DTC brands. Brand side experience is a plus.
Superco is a Shopify Plus agency that helps ambitious brands scale. We don’t do fluff - we care about outcomes, high-quality execution, and building long-term client partnerships. Competitive salary. Smart, supportive colleagues and interesting brands. London Bridge based office - 3 days a week.
Client Services Support Team Leader employer: Superco - Shopify Premier Partner
Contact Detail:
Superco - Shopify Premier Partner Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Services Support Team Leader
✨Tip Number 1
Familiarise yourself with the latest trends in eCommerce and Shopify. Understanding the platform's capabilities and how they can benefit clients will give you an edge during discussions and interviews.
✨Tip Number 2
Network with professionals in the eCommerce space, especially those who have experience with Shopify. Engaging with industry peers can provide insights and potentially lead to referrals for the position.
✨Tip Number 3
Prepare to discuss specific examples of how you've successfully managed client relationships and led teams in previous roles. Highlighting your achievements will demonstrate your capability to handle the responsibilities of this position.
✨Tip Number 4
Research Superco’s client portfolio and be ready to share ideas on how you could add value to their existing accounts. Showing that you understand their business model and client needs will set you apart from other candidates.
We think you need these skills to ace Client Services Support Team Leader
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in client services, particularly within eCommerce or digital agencies. Emphasise your leadership skills and any specific achievements related to managing portfolios of brands.
Craft a Compelling Cover Letter: In your cover letter, demonstrate your understanding of the role by discussing how your background aligns with the responsibilities outlined in the job description. Mention specific examples of how you've successfully managed client relationships and led teams.
Showcase Your Commercial Acumen: Since the role requires commercial instinct, include examples in your application that showcase your ability to grow accounts and retain clients. Use metrics where possible to illustrate your impact on previous projects.
Highlight Relevant Skills: Make sure to mention your familiarity with analytics and eCommerce KPIs, as well as any experience with A/B testing or performance improvements. This will show that you have the technical knowledge needed for the role.
How to prepare for a job interview at Superco - Shopify Premier Partner
✨Showcase Your Client Management Skills
Be prepared to discuss your experience in managing client relationships, particularly in a digital or eCommerce setting. Highlight specific examples where you've successfully grown accounts or resolved client issues, as this role requires strong client leadership.
✨Demonstrate Commercial Acumen
Since the position demands a commercially minded individual, come equipped with examples of how you've managed project budgets and timelines. Discuss any strategies you've implemented that have positively impacted account value and profitability.
✨Prepare for Team Coordination Questions
Expect questions about your experience leading cross-functional teams. Be ready to explain how you ensure projects are delivered on time and within scope, and share your approach to coordinating with project managers, developers, and other specialists.
✨Familiarise Yourself with eCommerce Metrics
Brush up on key eCommerce KPIs such as AOV, CVR, and CLTV. Be prepared to discuss how you've used analytics to inform decisions and improve performance in past roles, as this will demonstrate your strategic input capabilities.
