Process Manager - Retail Products

Eurofins Scientific is an international life sciences company, providing a unique range of analytical testing services to clients across multiple industries, to make life and our environment safer, healthier and more sustainable. Eurofins laboratories work with the biggest companies in the world to ensure the products they supply are safe, their ingredients are authentic, and labelling is accurate.

Eurofins|BLC is a small but growing business specialising in testing and consulting within the Eurofins Softlines and Leather division. Established for over 100 years, we have the technical pedigree and experience to provide targeted testing and consulting solutions up and down the supply chain.

The Role: To manage, plan, and implement processes to meet client requirements. To evaluate and improve business processes and oversee the day-to-day operations for the Retail Solutions Centre (RSC). A key part of this role is to communicate with all stakeholders in a concise, informative and timely manner.

• To assess daily business operations and processes and make improvements in critical path processes.
• To ensure the successful direction and progression of all products through the critical path and for the success of the specification, pack copy and artwork approval process.
• You will be responsible for day-to-day service delivery to the client and support to their internal teams as well as RSC.
• Responsible for developing strong client relationships and realising opportunities for the expansion and development of our service provision.
• To attend regular client meetings either in person or online as needed.
• Data analysis of performance and reports including but not limited to weekly product critical path status, monthly KPIs, product approval overviews and supply chain challenges.
• Manage client expectations and handle difficult conversations relating to timelines with the supply chain whilst trying to meet tight deadlines.
• Integral member of a team of approximately 20 staff with daily interaction within the office or online.

What We Are Looking For:

• Proven experience of product or process management in the retail sector with strong time management.
• Ability to demonstrate solid understanding of retail processes.
• Ideally degree educated in a business-related subject including supply chain or production management.
• Outstanding communication skills, with the ability to quickly establish rapport and promote our service offering in a clear, concise and friendly manner, both online and face-to-face.
• Demonstrates a self-motivated, resilient and positive approach to working with all stakeholders.
• Ability to travel to client sites across the country (pool car provided).
• Team player essential.
• A pro-active, organised and resilient individual who thrives in a fast-paced environment with a “can-do” attitude.
• Strong IT Skills, particularly Excel and PowerPoint and product management systems.
• Accuracy, speed and attention to detail is essential.
• Office based role in Northampton, Northamptonshire, UK.

Benefits: Competitive Salary, Life Assurance 4 x salary, Private Medical Insurance, Healthcash Plan, Income Protection, Group Pension Scheme (match contribution of up to 5%), Option to buy up to 5 days holiday a year, Perkbox (access to discounts), Employee Assistance Programme – 24/7 confidential support, Free Parking, World-wide career opportunities.