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- Tasks: Join our team as a Helpdesk Coordinator, managing calls and emails for military housing.
- Company: VIVO provides innovative facilities management for the UK military and its partners.
- Benefits: Enjoy 25 days annual leave, a pension scheme, and employee discounts.
- Why this job: Be part of a caring, agile team that values your contributions and offers career progression.
- Qualifications: Confident with IT systems, excellent communication skills, and a full UK Driving License required.
- Other info: Flexible working options available; we encourage diverse applicants to apply.
The predicted salary is between 24000 - 36000 £ per year.
VIVO provides facilities management and accommodation maintenance for the UK military and its partners. VIVO embodies both experience and innovation.
What we do
We put our Customers and Families First. They are the driving force behind everything we do. We drive forward improvements for them to ensure the service they receive, whether reactive repairs or a major project, is completed safely and on time. In order to achieve this, we have 4 core values: open, caring, agile and collaborative. These are at the heart of everything we do.
Contract: Full Time, Permanent
Location: RAF Lakenheath, Brandon, Suffolk, IP27 9PP
Working Hours: 40 hours per week, Monday to Friday, 7:30AM-5:00PM
Could you be our next Helpdesk Coordinator working in our team at RAF Lakenheath?
Working within an experienced team of Helpdesk Coordinators, you will be handling inbound and outbound phone calls and emails with those residing in married family housing or building custodians. You will also be supporting the operational team by raising and managing Service and Work requests in the CAFM system, communicating with engineers to schedule both reactive and preventative planned maintenance, processing purchase orders, and ensuring systems are updated accurately within the set time scales. You will also be assisting with any other projects that may be attached to the Helpdesk Team.
What you’ll need to do this role
- First and foremost you will need to be confident using IT systems, including Microsoft Packages.
- You will need excellent communication skills, and it is ideal you have previous experience in a customer facing/helpdesk role.
- You must also have a full UK Driving License.
- It is ideal that you have experience and knowledge of using CAFM systems and that you have experience of operating within an MOD environment and have familiarity with geography and establishments within the area of responsibility.
- You must be able to pass SC Clearance to be considered for this role.
What we offer
- Up to 6% contributory pension scheme
- 25 Days annual leave
- Volunteer leave
- Established reward and recognition scheme
- One paid professional subscription
- Life Assurance Policy
- Employee discount and reward schemes
- Interesting, varied, and enjoyable work
- A company that recognises your contribution
- Training opportunities and qualifications within a supportive environment to ensure career progression
At VIVO, we are committed to building a diverse and inclusive organisation that supports the needs of all. Therefore, we will make reasonable adjustments at interview through to employment for our candidates and strongly encourage applications from a diverse candidate pool. We are open to discussions around flexibility and flexible working and operate a hybrid work structure in many of our business areas. We are proudly a Disability Confident Leader. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview.
Helpdesk Coordinator | RAF Lakenheath employer: Serco
Contact Detail:
Serco Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Helpdesk Coordinator | RAF Lakenheath
✨Tip Number 1
Familiarise yourself with CAFM systems, as this role heavily relies on them. If you have experience with similar software, be ready to discuss how you've used it effectively in past roles.
✨Tip Number 2
Brush up on your knowledge of the MOD environment and the geography around RAF Lakenheath. This will show your commitment and understanding of the unique context in which you'll be working.
✨Tip Number 3
Prepare to demonstrate your communication skills during the interview. Think of examples where you've successfully handled customer queries or resolved issues in a helpdesk setting.
✨Tip Number 4
Since a full UK Driving License is required, ensure you have it ready and be prepared to discuss how your driving experience can support your role in coordinating services effectively.
We think you need these skills to ace Helpdesk Coordinator | RAF Lakenheath
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and requirements of the Helpdesk Coordinator position. Tailor your application to highlight relevant experience and skills that align with VIVO's core values: open, caring, agile, and collaborative.
Highlight Relevant Experience: Emphasise any previous experience in customer-facing or helpdesk roles. Mention specific examples where you successfully handled inquiries, managed service requests, or used IT systems, particularly CAFM systems, to demonstrate your suitability for the role.
Showcase Communication Skills: Since excellent communication is crucial for this role, provide examples in your CV and cover letter that showcase your ability to communicate effectively with customers and team members. Consider including instances where you resolved issues or improved customer satisfaction.
Proofread Your Application: Before submitting your application, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects attention to detail, which is essential for a Helpdesk Coordinator role.
How to prepare for a job interview at Serco
✨Showcase Your IT Skills
Since the role requires confidence in using IT systems, be prepared to discuss your experience with Microsoft Packages and any CAFM systems. Highlight specific examples where you've successfully used these tools in previous roles.
✨Demonstrate Excellent Communication
As a Helpdesk Coordinator, communication is key. Practice articulating your thoughts clearly and concisely. You might want to prepare for common customer service scenarios to showcase your problem-solving skills during the interview.
✨Familiarise Yourself with the MOD Environment
Understanding the context of working within an MOD environment can set you apart. Research VIVO's operations and the geographical area of responsibility to show your commitment and readiness for the role.
✨Emphasise Your Customer-Centric Approach
VIVO places a strong emphasis on putting customers first. Prepare to share examples from your past experiences where you went above and beyond to meet customer needs, demonstrating your alignment with their core values.
