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- Tasks: Install and test broadband and telephony services in homes while ensuring excellent customer service.
- Company: Join MAP Group (UK), a leader in residential installation services.
- Benefits: Enjoy 28 days annual leave, a quarterly bonus, and flexible working hours.
- Why this job: Be part of a dynamic team making a real impact in customers' lives with cutting-edge technology.
- Qualifications: Experience in fibre optic installation and a full clean driving licence are essential.
- Other info: Tools and equipment provided, plus opportunities for skill development.
The predicted salary is between 22000 - 30000 £ per year.
28 days (including Bank Holidays) annual leave a year; Quarterly Bonus
Area of Business: Operations
Location: North East and Midlands
Job ID: Res Eng
Training pay: National Minimum Wage
Qualified pay: £110 per day + £10 daily attendance bonus
MAP Group (UK) is looking for Residential Installation Engineers to install broadband and telephony services in homes. This is a customer-facing role, so you must provide excellent customer service and understand customer needs. Good communication and interaction skills are essential.
Responsibilities:
- Install and test both old and new fibre networks
- Work with the team to ensure seamless connections for customers
- Ensure site operations meet high standards and follow guidelines
- Complete customer documentation as required
- Install, test, and splice fibre optic cables
- Conduct site-specific risk assessments
Requirements:
- Experience in fibre optic installation, OTDR, OILM testing, and splicing
- NRSWA/Highways experience and certification (minimum level Unit 2)
- Working at heights accreditation
- Competent with Microsoft Outlook, Excel, and Word
- Full clean driving licence
Other Information:
- Flexible working hours and locations may be required
- Necessary tools and equipment (van and mobile phone) provided
- Opportunities to develop skills in other areas
- Company pension
Experience:
- 1 year of residential installation experience (preferred)
Residential Installation Engineer employer: MAP Group (UK), Ltd.
Contact Detail:
MAP Group (UK), Ltd. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Residential Installation Engineer
✨Tip Number 1
Familiarise yourself with the latest fibre optic technologies and installation techniques. This will not only boost your confidence during interviews but also demonstrate your commitment to staying updated in the field.
✨Tip Number 2
Practice your customer service skills by engaging with friends or family in role-play scenarios. Since this is a customer-facing role, showcasing your ability to communicate effectively and understand customer needs is crucial.
✨Tip Number 3
Network with professionals in the fibre optics industry through social media platforms like LinkedIn. Connecting with current employees at MAP Group (UK) can provide you with insights into the company culture and expectations.
✨Tip Number 4
Prepare for potential technical questions related to fibre optic installation and testing. Brush up on your knowledge of OTDR, OILM testing, and splicing to ensure you're ready to impress during the interview process.
We think you need these skills to ace Residential Installation Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in fibre optic installation and customer service. Use specific examples to demonstrate your skills in testing, splicing, and working with teams.
Craft a Strong Cover Letter: Write a cover letter that showcases your understanding of the role and the company. Mention your experience with fibre networks and your commitment to providing excellent customer service.
Highlight Relevant Certifications: Clearly list any certifications you have, such as NRSWA/Highways accreditation and working at heights. This will show that you meet the necessary requirements for the position.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at MAP Group (UK), Ltd.
✨Showcase Your Technical Skills
Make sure to highlight your experience with fibre optic installation, testing, and splicing during the interview. Be prepared to discuss specific projects you've worked on and the tools you used, as this will demonstrate your technical competence.
✨Emphasise Customer Service
Since this role is customer-facing, it's crucial to convey your understanding of excellent customer service. Share examples of how you've successfully interacted with customers in the past and how you addressed their needs effectively.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills and ability to work under pressure. Think about potential challenges you might face while installing services and how you would handle them.
✨Demonstrate Teamwork
Collaboration is key in this role, so be ready to discuss your experience working in teams. Highlight instances where you contributed to a team goal or helped a colleague, showcasing your ability to work well with others.
