Customer Success Manager

Customer Success Manager

The Role

Our client is a fast-growing and innovative technology business in the mortgage and financial services space. They’re looking to hire a Customer Success Manager to play a key role in building strong client relationships and ensuring users get maximum value from the platform. In this role, you’ll be responsible for onboarding new customers, driving product adoption, and supporting retention and growth through proactive engagement and expert guidance

🚀 Key Responsibilities:

• Onboard new client accounts with clear training
• Understand client needs and how they run their business
• Respond to ad hoc queries both on the telephone and by email
• Analyse usage data in order to perceive a client’s adoption, and any usage gaps, so you can drive more adoption
• Ensuring customers continue to see value in the product, and the benefits to them
• Build customer relationships and implementing successful strategies that will enhance customer journeys
• Work closely with internal stakeholders
• Adopt and maintain our customer CRM system
• Learn about 3rd party software that complete our marketplace

🌟 Required Skills and Qualifications

• Minimum of 2 years in a customer success role at a SaaS business
• Excellent written and verbal communication skills
• Strong ability to multitask, organise, and prioritise work effectively
• Able to communicate clearly with customers, and create strategies that grow platform adoption

📦 The Package

• Base salary of £30,000-£35,500
• OTE of an additional £15,000-£20,000
• Pension
• Private healthcare
• Cycle to work scheme