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For Companies At a Glance
- Tasks: Onboard clients, drive product adoption, and enhance customer relationships.
- Company: Join a fast-growing tech company in the mortgage and financial services sector.
- Benefits: Enjoy a competitive salary, OTE bonuses, private healthcare, and a cycle to work scheme.
- Why this job: Be part of a dynamic team that values innovation and customer success.
- Qualifications: 2+ years in customer success at a SaaS company; strong communication and multitasking skills required.
- Other info: Opportunity to learn about 3rd party software and work with a supportive team.
The predicted salary is between 30000 - 35500 £ per year.
Our client is a fast-growing and innovative technology business in the mortgage and financial services space. They’re looking to hire a Customer Success Manager to play a key role in building strong client relationships and ensuring users get maximum value from the platform. In this role, you’ll be responsible for onboarding new customers, driving product adoption, and supporting retention and growth through proactive engagement and expert guidance.
Key Responsibilities:- Onboard new client accounts with clear training
- Understand client needs and how they run their business
- Respond to ad hoc queries both on the telephone and by email
- Analyse usage data in order to perceive a client’s adoption, and any usage gaps, so you can drive more adoption
- Ensuring customers continue to see value in the product, and the benefits to them
- Build customer relationships and implementing successful strategies that will enhance customer journeys
- Work closely with internal stakeholders
- Adopt and maintain our customer CRM system
- Learn about 3rd party software that complete our marketplace
- Minimum of 2 years in a customer success role at a SaaS business
- Excellent written and verbal communication skills
- Strong ability to multitask, organise, and prioritise work effectively
- Able to communicate clearly with customers, and create strategies that grow platform adoption
- Base salary of £30,000-£35,500
- OTE of an additional £15,000-£20,000
- Pension
- Private healthcare
- Cycle to work scheme
Customer Success Manager employer: OJ Digital
Contact Detail:
OJ Digital Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success Manager
✨Tip Number 1
Familiarise yourself with the mortgage and financial services industry. Understanding the specific challenges and needs of clients in this sector will help you demonstrate your value during interviews.
✨Tip Number 2
Showcase your experience with customer relationship management (CRM) systems. Be prepared to discuss how you've used these tools to enhance customer engagement and drive product adoption in your previous roles.
✨Tip Number 3
Prepare examples of how you've successfully onboarded new clients and driven product adoption in the past. Highlight specific strategies you implemented that led to measurable results.
✨Tip Number 4
Network with current or former employees of the company, if possible. They can provide insights into the company culture and expectations, which can be invaluable during your application process.
We think you need these skills to ace Customer Success Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in customer success, particularly in a SaaS environment. Emphasise your communication skills and any relevant achievements that demonstrate your ability to onboard clients and drive product adoption.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific examples of how you've successfully built client relationships and driven engagement in previous roles. This is your chance to showcase your personality and passion for customer success.
Highlight Relevant Skills: Clearly outline your skills that match the job description, such as multitasking, organisation, and prioritisation. Use bullet points to make these stand out and ensure they align with the key responsibilities mentioned in the job listing.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in a customer-facing role.
How to prepare for a job interview at OJ Digital
✨Know the Product Inside Out
Make sure you understand the platform and its features thoroughly. Be prepared to discuss how you would help clients maximise their use of the product, as this will demonstrate your commitment to customer success.
✨Showcase Your Communication Skills
Since excellent communication is key in this role, practice articulating your thoughts clearly. Prepare examples of how you've effectively communicated with clients in the past, especially in resolving issues or driving product adoption.
✨Demonstrate Your Analytical Skills
Be ready to discuss how you analyse usage data to identify gaps in client engagement. Share specific instances where your insights led to improved customer satisfaction or increased product usage.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities. Think of scenarios where you successfully onboarded a new client or turned around a challenging situation, and be ready to explain your approach and the outcomes.
