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For Companies At a Glance
- Tasks: Provide escalated support to VIP clients and resolve technical issues.
- Company: Join a growing MSP based in Newcastle with a strong reputation.
- Benefits: Enjoy free IT certifications, health insurance, and a company car scheme.
- Why this job: Gain hands-on experience in a supportive environment with clear career progression.
- Qualifications: Experience in MSP, basic networking, Windows server, and Office 365 administration required.
- Other info: Work onsite three days a week in a dynamic team.
The predicted salary is between 22000 - 30000 £ per year.
A growing and established Newcastle based MSP are seeking a 2nd Line support Engineer to join the team. You will be providing escalated support to VIP clients. You will be taking ownership of your tickets and taking them through to resolution.
Required Skills
- MSP Experience.
- Basic networking.
- Windows server support.
- Office 365 administration.
- Networking.
- Experience as a 2nd line support Engineer.
- Efficient in meeting all SLA’s (including troubleshooting, maintenance and support).
Benefits
- Free IT Certifications.
- Clear progression pathway.
- Life Assurance.
- Health Insurance.
- Company Car Scheme.
2nd Line Support Engineer employer: Franklin Fitch
Contact Detail:
Franklin Fitch Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 2nd Line Support Engineer
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, such as Windows Server and Office 365. Being able to discuss your hands-on experience with these tools during an interview will demonstrate your capability and confidence.
✨Tip Number 2
Highlight any previous experience you have working in a Managed Service Provider (MSP) environment. This will show that you understand the unique challenges and expectations of the role, making you a more attractive candidate.
✨Tip Number 3
Prepare examples of how you've successfully resolved complex technical issues in the past. Being able to articulate your problem-solving skills will be crucial, especially since you'll be providing escalated support to VIP clients.
✨Tip Number 4
Research the company culture and values of the MSP you're applying to. Tailoring your conversation to align with their ethos can help you stand out as a candidate who is not only technically skilled but also a good fit for their team.
We think you need these skills to ace 2nd Line Support Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience as a 2nd Line Support Engineer, especially your skills in MSP environments, networking, and Windows server support. Use specific examples to demonstrate your expertise.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention how your background aligns with the job requirements, particularly your experience with Office 365 administration and meeting SLA’s.
Showcase Relevant Certifications: If you have any IT certifications, especially those related to networking or Microsoft technologies, be sure to include them in your application. This can set you apart from other candidates.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for a support role.
How to prepare for a job interview at Franklin Fitch
✨Showcase Your MSP Experience
Make sure to highlight your previous experience in a Managed Service Provider (MSP) environment. Discuss specific scenarios where you successfully resolved issues for clients, especially VIPs, as this will demonstrate your ability to handle escalated support effectively.
✨Demonstrate Technical Proficiency
Be prepared to discuss your knowledge of basic networking, Windows server support, and Office 365 administration. You might be asked technical questions or given scenarios to solve, so brush up on these areas to show that you're confident and capable.
✨Emphasise Ticket Ownership
Talk about your approach to taking ownership of tickets and seeing them through to resolution. Share examples of how you've managed your workload efficiently while meeting SLAs, as this is crucial for the role.
✨Ask Insightful Questions
Prepare some thoughtful questions to ask at the end of the interview. Inquire about the team dynamics, the types of clients you'll be supporting, or the progression pathway within the company. This shows your genuine interest in the role and helps you assess if it's the right fit for you.
