Store Manager - General

Store Manager Job Description

The Store Manager oversees daily operations, drives sales performance, manages a team of motivated employees, and ensures exceptional customer service to achieve business goals.

Responsibilities:

1. Effectively run all store operations to meet or exceed sales & KPI targets, set clear sales goals, track performance, and evolve processes for continuous store growth.
2. Create and maintain colleague schedules to ensure proper coverage and productivity.
3. Foster a positive team culture through recruiting, training, and continuous development, building a motivated and high-performing team to increase store success.
4. Analyze sales data and financial reports to make quick, informed decisions, identifying opportunities operationally and commercially.
5. Develop and implement strategies to meet and exceed sales targets.
6. Attract, engage, and motivate customers using the latest visual merchandising techniques, ensuring merchandise displays are attractive and align with brand guidelines.
7. Ensure teams deliver high levels of service to achieve a positive Net Promoter Score (NPS).
8. Address customer inquiries, feedback, and complaints professionally and promptly.
9. Drive customer loyalty programs and promotions to enhance engagement.
10. Maintain compliance with company policies, procedures, and regulatory requirements.
11. Monitor and control store expenses to stay within budget.
12. Ensure store compliance with health & safety regulations.

Role Objectives and KPIs:

1. Contribute to achieving or exceeding monthly sales targets.
2. Drive additional KPIs including Units, Conversion, ATV, UPT.
3. Achieve upselling and cross-selling targets.
4. Maintain a high Net Promoter Score.
5. Ensure stock accuracy during audits.
6. Complete mandatory training for all new colleagues.
7. Ensure employee satisfaction and engagement survey results meet or exceed benchmarks.
8. Keep operational costs within the allocated budget.

Skills and Experience:

1. Previous management experience in a fast-paced retail or customer-facing environment.
2. Passion for retail with a good understanding of current trends and competitors.
3. Strong leadership skills with experience in coaching and developing teams.
4. Excellent communication skills.
5. Proven track record of managing and exceeding sales targets and KPIs.
6. Experience in analyzing reports and making commercial decisions.
7. Keen eye for detail and commerciality; experience in visual merchandising is advantageous.
8. Ability to promote JD Group values to stakeholders.

Employee Benefits:

• Quarterly discretionary bonus schemes.
• 30% store and online discount across various brands.
• Exclusive deals and discounts through our benefits platform (TELUS Health).
• Access to digital health and well-being services.
• Health cash plans.
• Internal development courses and accredited qualifications.
• Health care cover.
• Discounted gym memberships at JD Gyms.
• Life assurance.
• Access to colleague networks and support initiatives.
• Opportunities to volunteer and contribute to JD Foundation.
• Employer engagement forums for positive change.

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