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- Tasks: Support operations in a shopping centre, enhancing performance and customer experience.
- Company: Join a dynamic team dedicated to operational excellence and customer satisfaction.
- Benefits: Enjoy a competitive salary up to £37,000 with various perks and development opportunities.
- Why this job: Make a real impact while developing your career in a supportive environment.
- Qualifications: Strong leadership, communication, and problem-solving skills are essential.
- Other info: Email your CV to niamh.ashworth@foundationrecruitment.com to apply.
The predicted salary is between 30000 - 41000 £ per year.
As the Operations Support Manager, you will work closely with the Operations Manager to ensure the seamless operation of the shopping centre. You will assist in developing and delivering the annual business plan and service charge, manage soft service and facility maintenance activities, and support various operational projects. Your focus will be on enhancing operational performance, health and safety, environmental sustainability, and the overall customer and guest experience.
Your responsibilities will be:
- Administering the Digital Permit to Work and Visitor Management System
- Conducting weekly Health and Safety inspections
- Reviewing and managing reactive maintenance tasks
- Communicating company information and initiatives to employees
- Leading and directing on-site security and cleaning operatives
- Participating in the Centre’s induction and training programs
- Ensuring the site's safety, security, and cleanliness
- Overseeing security teams and emergency systems
- Managing recycling operations and improving processes
This role offers the opportunity to:
- Work in a dynamic and supportive environment, making a significant impact on the operations and customer experience
- Develop your career with comprehensive training and development opportunities
- Be part of a dedicated and passionate team
- Assist in developing the annual business plan and service charge budget
- Recommend cost-saving measures
- Process operational supplier invoices
The right candidate will be:
- A strong leader with excellent motivational skills
- An effective communicator with clear and concise information sharing abilities
- Proficient in problem-solving and implementing solutions promptly
- Highly organized and efficient in task and documentation handling
- Committed to enhancing customer and guest experiences
- Adaptable to changing environments and demands
- Upholding the highest standards of integrity and professionalism
- A collaborative team player working towards common goals
- Capable of making informed decisions in emergency situations
The budget for this role is up to £37,000, including a wide range of perks & benefits. If the role intrigues you, please email your CV to niamh.ashworth@foundationrecruitment.com.
Operations Support Manager employer: Foundation Recruitment
Contact Detail:
Foundation Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations Support Manager
✨Tip Number 1
Familiarise yourself with the latest trends in operational management, particularly in shopping centres. Understanding current best practices in health and safety, environmental sustainability, and customer experience will help you stand out during discussions.
✨Tip Number 2
Network with professionals in the operations field, especially those who have experience in managing facilities or shopping centres. Engaging with them can provide insights into the role and may even lead to valuable referrals.
✨Tip Number 3
Prepare to discuss specific examples of how you've successfully led teams or managed projects in previous roles. Highlighting your leadership skills and problem-solving abilities will demonstrate your fit for the Operations Support Manager position.
✨Tip Number 4
Research StudySmarter's values and mission to align your conversation with our goals. Showing that you understand and resonate with our commitment to enhancing customer experiences will make a positive impression.
We think you need these skills to ace Operations Support Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the Operations Support Manager role. Focus on leadership, communication, and problem-solving abilities, as these are key attributes for this position.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for enhancing operational performance and customer experience. Mention specific examples of how you've successfully managed projects or teams in the past.
Highlight Relevant Achievements: In both your CV and cover letter, include quantifiable achievements related to health and safety, facility management, or operational efficiency. This will demonstrate your capability to make a significant impact in the role.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects professionalism and attention to detail, which is crucial for the Operations Support Manager role.
How to prepare for a job interview at Foundation Recruitment
✨Showcase Your Leadership Skills
As an Operations Support Manager, you'll need to demonstrate strong leadership abilities. Prepare examples of how you've motivated teams in the past and how you can lead on-site security and cleaning operatives effectively.
✨Emphasise Communication Skills
Effective communication is key in this role. Be ready to discuss how you've shared information clearly and concisely in previous positions, especially when it comes to health and safety protocols or operational updates.
✨Demonstrate Problem-Solving Abilities
The ability to solve problems quickly is crucial. Think of specific instances where you've identified issues and implemented solutions promptly, particularly in high-pressure situations.
✨Highlight Organisational Skills
Being highly organised is essential for managing tasks and documentation. Prepare to talk about your methods for staying organised and how you've successfully handled multiple responsibilities in a dynamic environment.
