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- Tasks: Be the friendly face of Vue, greeting customers and ensuring a fantastic cinema experience.
- Company: Join Vue, a leading cinema chain dedicated to delivering unforgettable big screen moments.
- Benefits: Enjoy unlimited cinema access, employee discounts, and wellbeing support.
- Why this job: Perfect for film lovers wanting to create memorable experiences in a dynamic team environment.
- Qualifications: No prior experience needed, just a positive attitude and eagerness to learn.
- Other info: Temporary contract until February 2025; must be available for holiday shifts.
Our customer assistants are the essential link between our business and our customers. From day one, you'll act as a brand ambassador offering great customer service to help us deliver our mission of being the home of the ultimate big screen experience.
You're not required to have prior working experience to be a successful customer assistant, but you must have the enthusiasm and passion to help create that exciting atmosphere for the millions of customers that visit us each year. You'll be hands-on greeting customers in and out of the cinema, serving at our retail counters, keeping the cinema clean and tidy, and being equipped with the knowledge to answer queries about all our latest content and blockbusters.
Many of our employees began their journey with us as a customer assistant and have gone on to develop a career within our business.
What Will I Be Doing?
- Supporting our customer journey from start to finish - greet customers into our cinema, offer prompt service, and support with any queries, ensuring a clean, comfortable, and safe environment at all times for our customers to enjoy.
- Using pace and efficiency at the till points to maintain a high level of customer service and help manage queue times.
- Communicating all the latest information about our current content features to our customers - including availability, start and end times, and recommending alternatives if their first choice is sold out.
- Utilizing the regular training and development tools we provide to confidently complete daily tasks and responsibilities.
- Communicating up-to-date information about pricing and the value of our content offering and booking options to our customers.
- Supporting our customers' understanding of the full range of products and services available by sharing fun facts, stories, statistics, and key information.
- Informing customers about our food & beverage options, including how and where to purchase and any promotional offers.
- Keeping all areas of the cinema clean, comfortable, and tidy.
- Helping to maintain a safe environment for both customers and staff by identifying and reporting any suspicious behaviours or disruptions.
What Skills Do I Need?
- Prior working experience is not essential, but some experience working with people is preferred.
- Have a positive can-do attitude and be willing to go the extra mile.
- A team player who supports colleagues with various daily tasks.
- Ability to work at pace in a busy and sometimes pressured environment.
- Demonstrate initiative and eagerness to learn new skills.
- Treat colleagues and customers with respect and be approachable.
- Take pride in your appearance and ensure a clean and tidy uniform.
- A clear communicator with good verbal and written skills.
- Confident in using technology in our cinemas - including till points and ticket scanners.
- Share a passion for the film and cinema industry.
- Aligned with our core values and can demonstrate these every day.
Life at Vue
Working at Vue means joining a team that lives and breathes unforgettable experiences. We invest in the latest tech, obsess over every little detail, and analyse data to make things as good as they can possibly be. Our standards are high, but we embrace collaboration and different perspectives to genuinely improve what we do.
Our Core Values
- Analytical: Big picture thinking and detail enable informed decisions.
- Belonging: We are an inclusive team where everyone's voice matters.
- Collaboration: We work together to offer the best experience for our customers and team.
- Customer focus: Our customers are our main priority and at the centre of everything we do.
- Dynamic: We are inquisitive problem solvers and not afraid of a challenge.
- Excitement: The world of big screen entertainment is continuously evolving.
Key Benefits
- Unlimited cinema for you and a monthly allowance for your family and friends.
- Annual holiday allowance.
- Wellbeing support including online GP access.
- Employee discounts across our food & beverage range at our cinemas.
- Exclusive discounts and rewards with many big brands through our rewards programme.
Equal Opportunities
Vue is committed to ensuring equal access and opportunities for all employees, ensuring that no one receives unjustified less favourable treatment.
The job may involve late night shifts finishing around 3am and early mornings starting from 7am. Please ensure you have safe means of travel if you are interested in the job role, as Metrolink and bus services operate until around 11pm depending on the day. This is a temporary contract running until the middle of February 2025. Candidates are expected to be available to work on Christmas Eve, Boxing Day, New Year's Eve, and New Year's Day, as well as the days leading up to and following Christmas.
Customer Assistant employer: Vue UK&I
Contact Detail:
Vue UK&I Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Assistant
✨Tip Number 1
Familiarise yourself with the latest films and cinema trends. Being knowledgeable about current blockbusters and upcoming releases will help you engage with customers and demonstrate your passion for the film industry.
✨Tip Number 2
Practice your communication skills. Since you'll be interacting with a diverse range of customers, being clear and approachable will make a great impression. Consider role-playing scenarios with friends to build your confidence.
✨Tip Number 3
Show your enthusiasm for customer service. During any interactions, whether in person or online, convey your eagerness to help and create a positive atmosphere. This attitude aligns perfectly with Vue's core values.
✨Tip Number 4
Be prepared for a fast-paced environment. Think about examples from your past experiences where you've successfully managed busy situations. This will help you demonstrate your ability to thrive under pressure during interviews.
We think you need these skills to ace Customer Assistant
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights any relevant experience, even if it's informal. Emphasise your customer service skills, enthusiasm for the cinema industry, and ability to work in a team.
Craft a Strong Cover Letter: Write a cover letter that showcases your passion for customer service and the film industry. Mention specific reasons why you want to work at Vue and how you align with their core values.
Showcase Your Communication Skills: Since clear communication is key for this role, ensure your application is well-written and free of errors. Use concise language and demonstrate your ability to convey information effectively.
Highlight Your Availability: Given the job's requirements for flexible hours, clearly state your availability in your application. Mention your willingness to work late nights and holidays, as this will show your commitment to the role.
How to prepare for a job interview at Vue UK&I
✨Show Your Enthusiasm
As a Customer Assistant, your passion for creating an exciting atmosphere is key. Make sure to express your enthusiasm for the cinema and customer service during the interview. Share any personal experiences that highlight your love for films and how you enjoy helping others.
✨Demonstrate Team Spirit
Vue values collaboration, so be prepared to discuss how you work well in a team. Share examples of times when you've supported colleagues or contributed to a group effort, showcasing your ability to be a team player.
✨Communicate Clearly
Good communication skills are essential for this role. Practice articulating your thoughts clearly and confidently. You might want to prepare answers to common interview questions, ensuring you can convey your ideas effectively.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving abilities and customer service skills. Think about how you would handle various situations, such as dealing with a difficult customer or managing long queues, and be ready to share your thought process.
