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- Tasks: Coordinate and manage complex liability claims while ensuring client satisfaction and process improvements.
- Company: Join a global leader in loss adjusting and claims management, known for its innovative approach.
- Benefits: Enjoy hybrid work options, flexible hours, and opportunities for personal development.
- Why this job: This role offers diverse tasks, client interaction, and a chance to enhance your career in insurance.
- Qualifications: 2+ years in liability claims handling; effective communication and time management skills required.
- Other info: Travel may be required for client meetings; must adapt to global time differences.
The predicted salary is between 36000 - 60000 £ per year.
Contract – Full Time
Location – South East
Our client, a Global Loss Adjusting & claims company, are currently recruiting for a liability claims account coordinator to join their successful team.
We are seeking a highly motivated and well-organised individual with a background in insurance liability claims handling. The successful candidate will support our client's global network operations with a range of day-to-day tasks associated with the coordination of one of their largest global insurance programmes. The role is varied and would suit an experienced claims handler looking to widen their skills, add variety to their role, and further develop their career within a more client-facing environment.
Core elements of the role will include:
- Liability claim reviews and oversight
- Dealing with client requests
- Elements of financial reconciliations
- Process improvements to ensure the successful delivery of our claims handling services around the world
Key Responsibilities:
- Coordinate and oversee the management of complex liability claims within the Global Claims handling operations.
- Ensure timely and accurate processing of claims in compliance with client, insurer, and our client's requirements.
- Analyse and respond to client requests promptly and effectively, ensuring client satisfaction.
- Develop and implement strategies to prevent future escalations.
- Collaborate with the finance team to perform financial accounting reconciliations related to claims.
- Ensure accuracy and integrity of financial records and reports.
- Identify and rectify discrepancies in financial statements.
- Lead regular client calls to discuss claim statuses, address concerns, and provide updates.
- Develop and maintain strong client relationships through effective communication and exceptional service.
- Identify opportunities for process improvement within the claims management workflow.
- Implement best practices to enhance efficiency and accuracy in claims handling.
- Handle day-to-day communication from hubs regarding complaints, programme, or system-related inquiries.
- Monitor SLAs and client KPIs and provide guidance/training on improvement areas detected.
- Participate in local hub, broker, and client meetings to monitor and resolve service issues.
- Review system claim records to ensure claims are managed proactively and within SLA.
General Background Required Skills:
- Effective communication skills and an interest in developing client servicing skills.
- Able to work on own initiative.
- Excellent time management and organisation skills.
- Flexibility and a willingness to take on responsibility for personal development.
- Insurance claims handling experience (Cert CII or equivalent, qualified or working towards preferred).
- Minimum 2 years’ experience in liability claims handling.
- IT Knowledge: Excel, Word, Outlook.
- Must be able to work outside of standard 9am to 5pm hours as business needs require, due to global time differences.
- Travel to attend client and team meetings (various UK-based locations).
- Potential travel abroad to support location operations as required.
- This is a hybrid role; therefore, there will be an expectation for the successful candidate to work from home and the office as required/requested.
Liability Claims Account Coordinator employer: Lawes Insurance Recruitment
Contact Detail:
Lawes Insurance Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Liability Claims Account Coordinator
✨Tip Number 1
Familiarise yourself with the latest trends and regulations in liability claims handling. This will not only boost your confidence during interviews but also demonstrate your commitment to staying updated in the field.
✨Tip Number 2
Network with professionals in the insurance industry, especially those who work in claims management. Attend relevant events or join online forums to build connections that could lead to valuable insights or referrals.
✨Tip Number 3
Prepare to discuss specific examples from your past experience where you successfully managed complex claims or improved processes. This will showcase your problem-solving skills and ability to handle client relationships effectively.
✨Tip Number 4
Research our company culture and values at StudySmarter. Tailoring your approach to align with our mission can help you stand out as a candidate who is not only qualified but also a great fit for our team.
We think you need these skills to ace Liability Claims Account Coordinator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in insurance liability claims handling. Use specific examples that demonstrate your skills in managing complex claims and client relationships.
Craft a Compelling Cover Letter: Write a cover letter that showcases your motivation for the role. Mention how your background aligns with the responsibilities outlined in the job description, particularly your ability to handle client requests and improve processes.
Highlight Relevant Skills: In your application, emphasise your effective communication skills and time management abilities. Provide examples of how you've successfully managed client interactions and resolved issues in previous roles.
Showcase Continuous Learning: Mention any relevant qualifications or certifications you have, such as Cert CII, and express your willingness to further develop your skills. This shows your commitment to personal growth and adaptability in a dynamic environment.
How to prepare for a job interview at Lawes Insurance Recruitment
✨Showcase Your Claims Handling Experience
Make sure to highlight your previous experience in liability claims handling during the interview. Be prepared to discuss specific cases you've managed, the challenges you faced, and how you resolved them. This will demonstrate your expertise and suitability for the role.
✨Demonstrate Effective Communication Skills
Since the role involves liaising with clients and managing their expectations, it's crucial to showcase your communication skills. Practice articulating your thoughts clearly and concisely, and be ready to provide examples of how you've successfully communicated with clients in the past.
✨Prepare for Financial Reconciliation Questions
Given that the position involves financial reconciliations, brush up on your knowledge of financial processes related to claims. Be prepared to answer questions about how you would handle discrepancies in financial statements and ensure accuracy in reporting.
✨Emphasise Your Problem-Solving Abilities
The role requires identifying opportunities for process improvement and preventing escalations. Think of examples where you've successfully implemented changes or solved problems in your previous roles. This will show your proactive approach and ability to enhance efficiency.
