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- Tasks: Support international students in a vibrant summer school environment while ensuring smooth operations.
- Company: Join EF Education First, a global leader in education and cultural exchange.
- Benefits: Enjoy live-in accommodation, full board, and opportunities for career growth.
- Why this job: Make a real impact while working in a diverse, multicultural community.
- Qualifications: Energetic, customer service-oriented individuals with strong communication skills are preferred.
- Other info: Roles run from June/July to August 2025; flexible hours required.
EF Education First is seeking an enthusiastic Residence Coordinator to champion the welfare of international students at our vibrant summer school. If you are passionate about customer service, motivated by the diversity of working with international students, and can handle responsibility with flair, we want you!
EF's mission is opening the world through education. A career with EF combines the support and opportunity of a large international organisation with the spirit and energy of a small business. We look for thinkers and doers – creative, collaborative, and motivated people who are excited by education, communication, and travel.
Your Role
EF York is looking for a responsible and energetic individual to join our Residence Team for summer 2025 as a Residence Coordinator. You will help create a safe, welcoming, and fun living environment for our international students while ensuring everything runs smoothly behind the scenes. This role provides a great opportunity for you to build your organisational and leadership skills in a supportive, team-focused environment.
This is a live-in position where accommodation and full board are provided at no extra cost. Roles run from June/July – August 2025.
Responsibilities
- Ensures the smooth running of the student residences
- To ensure the residences provide a comfortable, safe living environment
- To provide the highest level of customer service at all times
- To help maintain ‘one team’, where the different departments liaise and interact effectively and efficiently
- Allocates new bookings to residential accommodation
- Assists customers with residence queries, ensuring prompt follow-up and excellent customer service
- Liaises with external suppliers where cleaning/maintenance issues are reported
- Completes weekly occupancy statistics
- Ensures allocation information sent to residence suppliers is accurate and on time
- Prepares arrival & departure documents and provides keys for all arrivals
- Follows up on any welfare and disciplinary issues together with the Residence Manager and ensures sanctions are applied in line with EF’s residence rules and regulations
- Assists with the training and supervision of temporary staff/interns
- Participates in student intakes and first week chats
- Shares emergency duty on a rota basis
Requirements
- Given the on-call nature of the position, a flexible, hands-on approach to the nature & hours of work undertaken is essential
- Familiar with Microsoft Office and CRMs (desirable)
- Highly motivated, energetic, positive
- Customer service-oriented, friendly & approachable manner
- Able to remain calm under pressure & to diffuse potentially difficult situations
- Sensitive to the needs of international students living away from home
- Excellent communicator with students, colleagues, and external clients
- Attention to detail, organised & thorough
- All offers are subject to a clear enhanced DBS check and two references
- Legally able to work in the UK at commencement of employment
Why you will love working with EF
- Work in a truly international environment
- Ambition is nurtured and fast-tracked career enhancement opportunities are provided
- Staff are encouraged to innovate, take ownership of their ideas and bring them to fruition
EF is committed to safeguarding and promoting the welfare of children and adults and expects all staff and volunteers to share this commitment. References will be followed up and will ask specifically whether there is any reason that the applicant should not be engaged in situations where they have responsibility for, or substantial access to, persons under 18. Upon interview, all gaps in CVs must be explained satisfactorily and proof of identity and, where applicable, qualifications will be required. Appropriate suitability checks will be required prior to confirmation of appointment.
EF is proud to be an equal opportunity employer and we are committed to inclusion and belonging across race, ethnicity, gender, age, religion, identity, parental status, experience, and everything else that makes you unique.
Residence Coordinator (Summer) employer: EF Education First
Contact Detail:
EF Education First Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Residence Coordinator (Summer)
✨Tip Number 1
Familiarise yourself with EF's mission and values. Understanding their commitment to education and cultural exchange will help you align your responses during interviews, showcasing your passion for their goals.
✨Tip Number 2
Highlight any previous experience working with international students or in customer service roles. Share specific examples of how you've created a welcoming environment or resolved conflicts, as this will demonstrate your suitability for the Residence Coordinator position.
✨Tip Number 3
Prepare to discuss your organisational skills and ability to handle multiple tasks. The role requires managing various responsibilities simultaneously, so be ready to provide examples of how you've successfully juggled tasks in past positions.
✨Tip Number 4
Showcase your adaptability and problem-solving skills. Since the role involves dealing with unexpected situations, share instances where you've remained calm under pressure and effectively resolved issues, which will highlight your readiness for the challenges of the job.
We think you need these skills to ace Residence Coordinator (Summer)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and working with international students. Emphasise any leadership roles or responsibilities you've had, as these will be crucial for the Residence Coordinator position.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for education and your ability to create a welcoming environment for students. Mention specific examples of how you've handled challenges in previous roles, especially in diverse settings.
Highlight Relevant Skills: In your application, focus on skills that align with the job description, such as communication, organisation, and customer service. Use concrete examples to demonstrate how you've successfully used these skills in past experiences.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are key traits for this role.
How to prepare for a job interview at EF Education First
✨Show Your Passion for Customer Service
As a Residence Coordinator, you'll be at the forefront of student welfare. Make sure to express your enthusiasm for providing excellent customer service and how you can create a welcoming environment for international students.
✨Demonstrate Your Organisational Skills
Highlight any previous experience where you've successfully managed multiple tasks or projects. Discuss how you can ensure the smooth running of the residences and maintain accurate records, as this role requires strong organisational abilities.
✨Emphasise Your Teamwork and Communication Skills
This position involves liaising with various departments and external suppliers. Be prepared to share examples of how you've effectively communicated and collaborated with others in past roles, showcasing your ability to work as part of a team.
✨Prepare for Situational Questions
Expect questions about how you'd handle challenging situations, especially regarding student welfare and discipline. Think of scenarios where you've remained calm under pressure and resolved conflicts, as these skills are crucial for the role.
