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- Tasks: Join our team as a Service Advisor, booking vehicles and ensuring top-notch customer service.
- Company: Be part of a leading Audi Dealership in Birmingham, known for excellence and customer satisfaction.
- Benefits: Enjoy a competitive salary, wellness programmes, discounts, and free parking.
- Why this job: This role offers a dynamic environment with opportunities to excel and grow your skills.
- Qualifications: Previous customer service experience is preferred; passion and a positive attitude are essential.
- Other info: Full training provided; flexible working hours with Saturday shifts on a rota basis.
The predicted salary is between 24000 - 36000 £ per year.
We are recruiting for a Service Advisor to join our Audi Dealership in Birmingham. The hours of work are Monday - Friday, 08:00 - 18:00 as well as working Saturdays on a rota basis. Excellent basic salary of up to £30,000 plus benefits with a bonus OTE of £35,000.
You will be well versed in delivering high levels of customer satisfaction in a very busy and demanding environment. Working as part of a team, you will be responsible for ensuring the workflow of the department, hitting and exceeding targets and upselling our full range of services.
Role and Responsibilities- Booking customer vehicles in for maintenance and/or repairs, and liaising with the workshop team to schedule the workload.
- Meeting customers on arrival and providing them with a seamless service, from drop off to vehicle handover.
- Updating customers with progress on their vehicle, as well as authorising additional work and making follow-up calls.
- Liaising with the Workshop, Parts and Sales department to ensure customers' vehicles are ready on time.
You will have the passion to deliver an excellent customer service experience and the ability to quickly establish and build rapport with our customers. A well-presented individual with a desire, attitude, and character to succeed. Previous experience in a customer service role, ideally working to key targets to deliver customer satisfaction and sales objectives. You will have good organisation and administrative skills; knowledge of dealer management systems would be an advantage but is not essential. Motor trade, automotive or car dealership experience is preferred but not essential as full training will be provided.
Benefits- Company Pension
- Wellness Programme
- Sick Pay
- Group life insurance
- Staff discount on car servicing
- Listers Benefits - discounts on retailers, restaurants, cinemas & holidays
- Long service and loyalty incentives
- Staff referral scheme
- In-house, manufacturer & professional qualifications
- Free Parking / On-site Parking
- Company Events
Service Advisor Audi employer: jobs24.co.uk
Contact Detail:
jobs24.co.uk Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Advisor Audi
✨Tip Number 1
Familiarise yourself with Audi's brand values and customer service standards. This will help you align your approach during interviews and demonstrate your understanding of what it means to work for a premium brand.
✨Tip Number 2
Practice your communication skills, especially in handling customer queries and complaints. Role-playing scenarios can be a great way to prepare for the types of interactions you'll have as a Service Advisor.
✨Tip Number 3
Network with current or former employees of the Audi dealership. They can provide valuable insights into the company culture and expectations, which can give you an edge in your application process.
✨Tip Number 4
Be ready to discuss your previous customer service experiences and how they relate to the role. Think of specific examples where you exceeded customer expectations or resolved issues effectively.
We think you need these skills to ace Service Advisor Audi
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service, especially in a busy environment. Emphasise any previous roles where you met targets or upsold services, as this aligns with the responsibilities of a Service Advisor.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for delivering excellent customer service. Mention specific examples from your past experiences that demonstrate your ability to build rapport with customers and handle multiple tasks efficiently.
Highlight Relevant Skills: In your application, focus on skills such as organisation, communication, and teamwork. If you have experience with dealer management systems, be sure to mention it, even if it's not essential for the role.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for a Service Advisor role.
How to prepare for a job interview at jobs24.co.uk
✨Know the Audi Brand
Familiarise yourself with Audi's values, latest models, and innovations. Showing genuine interest in the brand will impress your interviewers and demonstrate your commitment to the role.
✨Demonstrate Customer Service Skills
Prepare examples from your past experiences where you successfully handled customer queries or complaints. Highlight your ability to build rapport and ensure customer satisfaction, as this is crucial for a Service Advisor.
✨Understand the Role's Responsibilities
Review the job description thoroughly and be ready to discuss how your skills align with the responsibilities listed. Be prepared to explain how you would manage workflow and meet targets in a busy environment.
✨Ask Insightful Questions
Prepare thoughtful questions about the dealership's operations, team dynamics, and customer service strategies. This shows your enthusiasm for the position and helps you assess if it's the right fit for you.
