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- Tasks: Join our team as a Service Desk Operator, managing customer calls and engineer schedules daily.
- Company: Datel Solutions is dedicated to delivering exceptional customer service in a fast-paced environment.
- Benefits: Enjoy competitive salary, flexible hours, casual dress code, and extra days off for wellbeing and birthdays.
- Why this job: This role offers a chance to grow professionally while making a real impact on customer satisfaction.
- Qualifications: Strong communication skills, IT proficiency, and the ability to manage tasks under pressure are essential.
- Other info: Ideal for proactive individuals seeking a challenge in a dynamic engineering environment.
The predicted salary is between 20500 - 25000 £ per year.
You will work closely with the engineering team to deliver exceptional customer service, measured against internal and contract-specific Service Level Agreements and Key Performance Indicators. As a Service Desk Operator at Datel Solutions, you will handle a variety of tasks daily. You will ensure that engineers are booked with clients, diaries are organised, our software management system is updated, and all reporting and processing schedules are maintained.
Tasks will include, but are not limited to:
- Dealing with customer calls professionally and promptly
- Arranging planned preventative maintenance visits at clients' sites and booking them into engineers' electronic diaries
- Booking reactive maintenance works, requiring flexibility to rearrange engineer schedules at short notice to meet clients' demands and needs
- General administration, including handling emails
- Managing system paperwork, including specifications and commissioning paperwork, ensuring engineers return all documentation and it is uploaded to client portals
- Managing engineers' diaries
- Communicating effectively with the Management Team
- Logging new customer calls on appropriate systems, ensuring client priorities are met with accuracy and quality data
- Upholding data protection, performance, and information security requirements
- Identifying and escalating opportunities for operational performance and process improvements
The Person:
To be successful in this role, you will possess good teamwork skills and the ability to respond professionally to customer and client enquiries. Ability to respond positively to changing workloads and priorities, with a willingness to undertake varied responsibilities. Competent user of Microsoft Office (e.g., Outlook, Word, and Excel) with strong IT skills and the ability to learn new systems. Ability to prioritise tasks, work well under pressure, and manage your workload with a high attention to detail. This role is suitable for someone looking for a challenge and happy to work in a fast-paced environment. The right candidate will be both proactive and professional.
Necessary Skills:
- Excellent communication skills
- Strong administration experience
- Ability to organise workload
- Excellent telephone manner
- Experience with planning and scheduling
- Experience with Microsoft Word and Excel
Desirable but not Necessary Skills:
- Previous experience in field coordination, ideally within an engineering-based business
In Return, We Offer:
- Salary between £20,500 and £25,000
- Hours: 08:30 to 17:00 Monday to Thursday, and 08:30 to 12:30 on Friday
- Competitive holiday allowance
- Opportunities for professional growth and development
- Wellbeing day off
- Birthday off
- Company pension scheme
- Casual dress code
- On-site parking
Service Desk Operator employer: Datel Solutions Ltd
Contact Detail:
Datel Solutions Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Desk Operator
✨Tip Number 1
Familiarise yourself with the key performance indicators (KPIs) and service level agreements (SLAs) relevant to the role. Understanding these metrics will help you demonstrate your commitment to delivering exceptional customer service during any discussions or interviews.
✨Tip Number 2
Brush up on your Microsoft Office skills, particularly in Excel and Word. Being proficient in these tools is crucial for managing schedules and documentation effectively, so consider taking a quick online course or tutorial to boost your confidence.
✨Tip Number 3
Prepare examples of how you've successfully managed competing priorities in previous roles. This will showcase your ability to handle the fast-paced environment and changing workloads that are essential for a Service Desk Operator.
✨Tip Number 4
Practice your communication skills, especially your telephone manner. Since you'll be dealing with customer calls regularly, being able to convey professionalism and clarity over the phone will set you apart from other candidates.
We think you need these skills to ace Service Desk Operator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the Service Desk Operator role. Emphasise your administration experience, communication skills, and any previous roles that involved customer service or scheduling.
Craft a Strong Cover Letter: Write a cover letter that showcases your enthusiasm for the position and explains why you're a great fit. Mention specific examples of how you've successfully managed workloads, organised schedules, or improved processes in past roles.
Highlight Technical Skills: Since the role requires proficiency in Microsoft Office and possibly other software systems, be sure to mention your technical skills clearly. Provide examples of how you've used these tools effectively in previous jobs.
Showcase Teamwork and Flexibility: In your application, illustrate your ability to work well in a team and adapt to changing priorities. Use examples from your past experiences where you successfully collaborated with others or adjusted your plans to meet client needs.
How to prepare for a job interview at Datel Solutions Ltd
✨Showcase Your Communication Skills
As a Service Desk Operator, excellent communication is key. Be prepared to demonstrate your ability to handle customer calls professionally. You might want to practice common scenarios or questions that could arise during the interview.
✨Highlight Your Organisational Abilities
This role requires strong organisational skills. Share examples from your past experiences where you successfully managed multiple tasks or schedules. Mention any tools or methods you use to stay organised.
✨Demonstrate Flexibility and Adaptability
The job involves responding to changing workloads and priorities. Be ready to discuss how you've adapted to unexpected changes in previous roles. This will show your potential employer that you can thrive in a fast-paced environment.
✨Familiarise Yourself with Relevant Software
Since the role requires proficiency in Microsoft Office and possibly other software systems, brush up on these tools before the interview. If you have experience with specific software used in engineering or service management, be sure to mention it.
