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- Tasks: Become the go-to expert in Cyber security and generate new business leads.
- Company: Join DuoCall, a leading managed service provider with over 100 years of combined experience.
- Benefits: Enjoy 22 days holiday, team socials, and onsite parking while working Monday to Friday.
- Why this job: Gain valuable skills in technical sales and customer relations with ongoing support and training.
- Qualifications: 5 GCSEs Grade A*-C/9-4 including English and Maths are essential.
- Other info: Permanent position available upon successful completion of the apprenticeship.
Work at DuoCall as an MSP Lead Generation Apprentice. Having had great success hiring apprentices in the past, we are welcoming an MSP Lead Generation Apprentice to join our friendly team! As a managed service provider, we specialise in Voice, Connectivity, IT and Mobile technologies. We provide IT service and support to many companies and have even worked on large projects for organisations such as the NHS.
In this role, you’ll work towards your Level 3 IT Technical Salesperson Apprenticeship qualification (L3ITTS), delivered by our expert training team at Fibreband.
Location: Rotherham, South Yorkshire
About us: DuoCall supports many businesses of all sizes across a range of sectors including hospitality, healthcare, retail, manufacturing and everything in between. Our aim is to be pro-active and form a partnership with our customers to continuously add value in order for them to succeed and focus on their business. The DuoCall team have over 100 years of combined industry experience, so you’ll be in safe hands whilst learning how to provide top-notch technical sales support to both internal and external customers!
A typical day in the job:
- You will be the in-house expert for Cyber security using Microsoft and Barracuda solutions.
- You will be trained and accredited on various Microsoft and Barracuda courses.
- New business acquisition.
- B2B sale apprenticeship role targeting midlevel and corporate markets.
- You will be expected to self-generate leads, qualify all potential opportunities, manage and develop a growing customer base.
- Achieve and deliver on all set targets and KPIs.
- Deliver high levels of customer service and professionalism at all times.
- Full training and support will be provided by your workplace mentor and from the team at Fibreband.
The training you will receive:
Firebrand’s sector-leading Level 3 IT Technical Salesperson Apprenticeship qualification (L3ITTS) trains apprentices to sell their business’ technical products and services. Apprentices will develop approaches to maintaining good customer relations and winning new business through a thorough Business Administrator, Level 3 (A level) understanding of existing and emerging technologies. Firebrand's course is delivered either Online (online live instructor led), or face to face in the classroom environment (your choice). Completion of this apprenticeship will provide learners with the following world-class vendor certifications in addition to the IT Technical Salesperson Level 3 apprenticeship:
- Masterclass 1 – Engaging the Customer.
- Masterclass 2 – Negotiation Skills.
- Masterclass 3 – Becoming the next top seller.
Key areas of your training:
- IT Infrastructures.
- Data Security.
- Problem Solving.
- Project Management.
What to expect at the end of your apprenticeship: The role offers a permanent position upon completion of the apprenticeship, depending on performance.
Requirements and prospects:
- Desired skills and personal qualities:
- Communication skills.
- Organisation skills.
- Written communication skills.
- Desire to learn.
- Highly professional.
- Time management skills.
Qualifications: 5 x GCSEs Grade A*-C/9-4 (or equivalent) including English and Maths is essential for this role.
Things to consider: Adept at delivering high levels of customer/business satisfaction at all times.
Salary, hours & benefits: Monday – Friday (8:30 AM – 5:30 PM). 22 days holiday + bank holidays. Team socials. Onsite parking. This apprenticeship programme will provide you with everything you need to launch and develop your career in technical sales. Upon completion of your apprenticeship, we’ll continue to support you with further training and progression.
Eligibility criteria: You must have the right to work in the UK, and valid residency status to apply for this apprenticeship.
MSP Lead Generation Apprentice employer: DuoCall Communications Ltd.
Contact Detail:
DuoCall Communications Ltd. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land MSP Lead Generation Apprentice
✨Tip Number 1
Familiarise yourself with the latest trends in IT and managed services. Understanding the technologies that DuoCall works with, such as Microsoft and Barracuda solutions, will give you an edge during interviews and discussions.
✨Tip Number 2
Network with professionals in the industry. Attend local tech meetups or online webinars related to IT sales and managed services. This can help you gain insights and potentially connect with someone at DuoCall.
✨Tip Number 3
Prepare to discuss your communication and organisational skills. Think of specific examples from your past experiences where you've successfully managed tasks or communicated effectively, as these are key qualities for the role.
✨Tip Number 4
Show your eagerness to learn and grow. Research the Level 3 IT Technical Salesperson Apprenticeship and be ready to express how this opportunity aligns with your career goals during your conversation with us.
We think you need these skills to ace MSP Lead Generation Apprentice
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant skills and experiences that align with the role of an MSP Lead Generation Apprentice. Emphasise your communication skills, organisation abilities, and any previous experience in customer service or sales.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the apprenticeship and the company. Mention why you are interested in DuoCall and how you can contribute to their mission of providing excellent IT services.
Highlight Relevant Qualifications: Clearly list your qualifications, especially your GCSEs in English and Maths. If you have any additional certifications or training related to IT or sales, be sure to include those as well.
Showcase Your Desire to Learn: In your application, express your eagerness to learn and grow within the technical sales field. Mention specific areas of interest, such as Cyber security or IT infrastructures, to demonstrate your commitment to the role.
How to prepare for a job interview at DuoCall Communications Ltd.
✨Research DuoCall
Before your interview, take some time to learn about DuoCall and its services. Understand their focus on Voice, Connectivity, IT, and Mobile technologies, as well as their commitment to customer satisfaction. This knowledge will help you tailor your answers and show genuine interest in the company.
✨Showcase Your Communication Skills
As communication is key in this role, be prepared to demonstrate your verbal and written communication skills during the interview. Practice articulating your thoughts clearly and concisely, and consider sharing examples of how you've effectively communicated in past experiences.
✨Highlight Your Desire to Learn
DuoCall values candidates who are eager to learn and grow. Be sure to express your enthusiasm for the apprenticeship and your willingness to absorb new information, especially regarding technical sales and customer relations. Share any relevant experiences that showcase your learning mindset.
✨Prepare Questions
At the end of the interview, you'll likely have the chance to ask questions. Prepare thoughtful questions about the apprenticeship programme, the team dynamics, or the types of projects you might work on. This shows your engagement and helps you assess if the role is the right fit for you.
