Lead Practice Manager

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Location: OS Clinic, 45 Queen Anne Street, London W1G 9JF

Full-time, on-site, Monday to Friday, 9:00 am to 5:30 pm

Orthopaedic Specialists Group is a London-based multidisciplinary clinic known for delivering outstanding care across orthopaedics, rheumatology, pain management, oral and maxillofacial surgery, and regenerative medicine. We are seeking an experienced and dedicated Lead Practice Manager to join our management team.

This is a hands-on role responsible for managing clinic operations, line-managing the administrative team, supporting consultants and ensuring excellent governance, compliance and patient service.

We Are Hiring: Lead Practice Manager

Location: OS Clinic, 45 Queen Anne Street, London W1G 9JF

Full-time, on-site, Monday to Friday, 9:00 am to 5:30 pm

Orthopaedic Specialists Group is a London-based multidisciplinary clinic known for delivering outstanding care across orthopaedics, rheumatology, pain management, oral and maxillofacial surgery, and regenerative medicine. We are seeking an experienced and dedicated Lead Practice Manager to join our management team.

This is a hands-on role responsible for managing clinic operations, line-managing the administrative team, supporting consultants and ensuring excellent governance, compliance and patient service.

Key Responsibilities:

• Lead, support and develop the medical secretarial and administrative team
• Oversee recruitment, training, appraisals and performance management
• Manage clinic operations including scheduling, staffing, reporting and billing
• Ensure full compliance with CQC standards, clinical governance and internal policies
• Lead on audits, risk assessments, incident reviews and KPI monitoring
• Support strategic initiatives including quality improvement and digital transformation
• Deliver accurate reports and maintain high standards of documentation and patient correspondence

Essential Requirements:

• Minimum of three years’ experience in healthcare operations or practice management
• Proven experience line-managing staff
• Strong knowledge of private healthcare processes and governance standards
• Proficiency in Microsoft Office (Word, Excel, Outlook)
• Familiarity with clinical systems e.g. Carebit or DGL Practice Manager

The Ideal Candidate Will Be:

• Professional, proactive and highly organised
• An excellent communicator, both verbal and written
• Calm under pressure and confident in problem-solving
• Committed to delivering patient-centred care and continuous improvement
• Discreet and trustworthy with a strong understanding of confidentiality and data protection

What We Offer:

• Competitive salary based on experience
• Twenty-five days of annual leave plus all UK bank holidays
• One additional day of paid birthday leave
• Private medical insurance and contributory pension scheme
• A supportive, inclusive working culture
• Access to a high-performing clinical and leadership team

If you are an experienced manager ready to contribute to an exceptional clinical environment, we welcome your application.

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