At a Glance
- Tasks: Deal poker games while entertaining and engaging with players.
- Company: Join Grosvenor Casino, a leading name in the gaming industry.
- Benefits: Enjoy flexible hours with a zero-hour contract and a vibrant work environment.
- Why this job: Be part of a fun community, delivering memorable experiences and honing your skills.
- Qualifications: Positive attitude and hospitality experience; poker dealer experience preferred.
- Other info: Must be available for shifts, including weekends and bank holidays.
Grosvenor Casino, Newcastle
Dealing a successful and entertaining poker game is more about people than cards. Yes, you will deal both tournament and cash games in an efficient, precise way, but more than that, you will be entertaining the players at that table.
You’ll need to know the rules and provide a professionally dealt game of poker, be efficient and precise, but the trick is doing all of this with style in a way that makes for a memorable guest experience.
You will:
- Welcome customers warmly into the business
- Live our values of Service, Teamwork, Ambition, Responsibility, and Solutions
- Work with your colleagues to provide efficient and dynamic service
- Deliver an excellent quality experience by evaluating individual needs and acting upon this information
- Communicate effectively with colleagues and card room supervisor
- Create an environment of community and fun
- Show immaculate technical standards in dealing, chip skills, bet calculation, and enforcing the rules of the game
- Interact with customers in a range of ways that is consistent with their experience and ability in the game
- Maintain the security of the game, cash, and assets
- Ensure you proactively comply with all regulations, particularly for licensing conditions and safer gambling
Qualifications:
- Positive attitude
- Experience of working successfully in a hospitality role
- Previous experience working as a poker dealer (Preferred)
- Fanatical about delivering unrivaled customer experience
- Ability to collaborate with the wider business
- Comfortable with change and ability to embrace new ways of working
- Good interpersonal skills and conflict resolution
- Must be able to work shifts at any time of the day, including weekends and bank holidays
This is a zero-hour contract.
Poker Dealer - Zero Hour employer: Grosvenor Casinos Limited
Contact Detail:
Grosvenor Casinos Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Poker Dealer - Zero Hour
✨Tip Number 1
Familiarise yourself with the specific poker games offered at Grosvenor Casino. Understanding the nuances of both tournament and cash games will not only boost your confidence but also impress the hiring team during any interviews.
✨Tip Number 2
Showcase your customer service skills by engaging in local poker communities or events. This experience will help you demonstrate your ability to create a fun and welcoming atmosphere, which is crucial for this role.
✨Tip Number 3
Brush up on your conflict resolution skills. Being able to handle disputes calmly and effectively is key in a poker environment, so consider role-playing scenarios with friends or colleagues to prepare.
✨Tip Number 4
Network with current or former employees of Grosvenor Casino. They can provide valuable insights into the company culture and what it takes to succeed as a poker dealer, giving you an edge in your application.
We think you need these skills to ace Poker Dealer - Zero Hour
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Poker Dealer. Familiarise yourself with the skills required, such as dealing techniques, customer interaction, and maintaining game security.
Tailor Your CV: Highlight any relevant experience in hospitality or as a poker dealer in your CV. Emphasise your customer service skills and any previous roles where you demonstrated teamwork and effective communication.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for providing an excellent guest experience. Mention specific examples from your past roles that demonstrate your ability to entertain and engage customers at the table.
Proofread Your Application: Before submitting, carefully proofread your application materials. Check for spelling and grammatical errors, and ensure that all information is clear and concise. A polished application reflects your attention to detail.
How to prepare for a job interview at Grosvenor Casinos Limited
✨Show Your Personality
As a Poker Dealer, your role is not just about dealing cards but also about entertaining players. Make sure to showcase your personality during the interview. Be engaging and friendly, as this will reflect how you would interact with customers at the casino.
✨Know the Game Inside Out
Familiarise yourself with the rules of poker and be prepared to discuss them in detail. The interviewer may ask you to explain certain scenarios or rules, so demonstrating your knowledge will show that you're serious about the role.
✨Emphasise Teamwork Skills
The job requires collaboration with colleagues to provide excellent service. Share examples from your past experiences where you successfully worked as part of a team, highlighting your ability to communicate effectively and support your teammates.
✨Demonstrate Customer Focus
Since delivering an unrivalled customer experience is key, prepare to discuss how you've gone above and beyond for customers in previous roles. Think of specific instances where you evaluated individual needs and tailored your approach accordingly.