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- Tasks: Join us as a Customer Service Administrator, handling customer queries and managing orders.
- Company: GAP Pump Services is a leader in dewatering and sewerage pump solutions.
- Benefits: Enjoy competitive pay, up to 25 days leave, and wellness perks like health support and social events.
- Why this job: This role offers growth opportunities in a fast-paced environment with a focus on customer relationships.
- Qualifications: Previous hire desk experience is a plus; passion for customer service and strong communication skills are essential.
- Other info: We value diversity and are an equal opportunities employer.
The predicted salary is between 24000 - 36000 £ per year.
Complete your application using the "Apply" button, this will take you directly to the GAP website. Our team is the best in the industry - is it time for you to join us?
The Role:
GAP Pump Services provide advice, servicing, maintenance and repair for dewatering and sewerage pump applications including a large range of hoses, settlement tanks and water processing solutions. As the first point of contact of our depots, the Customer Service Administrator plays a pivotal role in driving our business' success, by building strong customer relationships, understanding their hire needs and ensuring we can meet them. This is a challenging, fast paced and rewarding role that provides a fantastic platform to grow and progress within GAP Group.
Responsibilities:
- Processing all hire desk administration including customer and supplier queries
- Managing a variety of small and national account orders in a fast-paced environment
- Ensuring sufficient stock levels to meet customer demand and maximise sales opportunities
- Interacting with sales and workshop teams to deliver bespoke lifting solutions to our customers
- Resolving customer complaints and supplier issues efficiently
Successful applicants should demonstrate the following:
- Previous experience working within a high-volume hire desk role is desirable
- Excellent customer service skills with a focus on increasing sales
- Effective communicator with strong organisational skills and attention to detail
- Proficient IT skills with working knowledge of MS Office including Outlook and Excel
- Strong team player with the ability to work to own initiative
Although a hire background would be great, as long as you have a proven passion for customer service and the drive to learn we can help with the rest.
Benefits include:
- Competitive salary and bonus scheme
- Up to 25 days annual leave plus bank holidays
- The option to buy up to 5 days additional leave
- Contributory Pension Scheme
- Life Assurance
- Employee Welfare Fund (Company-funded social events)
- Cycle to Work Scheme
- Health & Wellness (Well-being Hub, Employee Assistance Helpline, Annual Flu Jab)
So what next? If you fit the profile and are up for the challenge, we would love to hear from you! To apply all you need to do is upload your CV and complete our short application form and we'll take it from there.
GAP GROUP IS AN EQUAL OPPORTUNITIES EMPLOYER
Customer Service Administrator - Bournemouth employer: HRM Direct
Contact Detail:
HRM Direct Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Administrator - Bournemouth
✨Tip Number 1
Familiarise yourself with GAP Pump Services and their offerings. Understanding their products and services will help you engage more effectively during interviews and demonstrate your genuine interest in the role.
✨Tip Number 2
Prepare to discuss your previous customer service experiences in detail. Think of specific examples where you resolved issues or improved customer satisfaction, as this will showcase your skills and fit for the role.
✨Tip Number 3
Brush up on your IT skills, particularly with MS Office applications like Excel and Outlook. Being proficient in these tools is crucial for managing customer queries and processing orders efficiently.
✨Tip Number 4
Network with current or former employees of GAP Group if possible. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach during the application process.
We think you need these skills to ace Customer Service Administrator - Bournemouth
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and skills required for the Customer Service Administrator position. Tailor your application to highlight relevant experiences that align with these requirements.
Craft a Strong CV: Ensure your CV is up-to-date and clearly outlines your previous experience in customer service or hire desk roles. Emphasise your organisational skills, attention to detail, and any relevant IT proficiency, particularly with MS Office.
Write a Compelling Cover Letter: Include a cover letter that showcases your passion for customer service and your ability to thrive in a fast-paced environment. Mention specific examples of how you've successfully managed customer relationships or resolved complaints in the past.
Double-Check Your Application: Before submitting, review your application for any errors or omissions. Ensure that all information is accurate and that your documents are formatted correctly. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at HRM Direct
✨Showcase Your Customer Service Skills
Since the role focuses heavily on customer service, be prepared to share specific examples of how you've successfully handled customer queries or complaints in the past. Highlight your ability to build strong relationships and resolve issues efficiently.
✨Demonstrate Organisational Skills
The job requires managing a variety of orders in a fast-paced environment. Discuss your experience with multitasking and how you prioritise tasks to ensure everything runs smoothly. Mention any tools or methods you use to stay organised.
✨Familiarise Yourself with the Company
Research GAP Pump Services and understand their products and services. Being knowledgeable about their offerings will show your genuine interest in the company and help you answer questions more effectively during the interview.
✨Prepare for Teamwork Questions
As a strong team player is essential for this role, think of examples where you've successfully collaborated with others. Be ready to discuss how you contribute to a team environment and support your colleagues to achieve common goals.
