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- Tasks: Support patients and staff in the Imaging Department with administrative tasks.
- Company: Join the Royal Orthopaedic Hospital, a leading specialist orthopaedic unit in Europe.
- Benefits: Enjoy flexible working arrangements and a supportive, inclusive culture.
- Why this job: Be part of an award-winning team making a real difference in patient care.
- Qualifications: No specific qualifications required; customer care experience is a plus.
- Other info: Opportunities for personal development and mandatory training provided.
The predicted salary is between 23615 - 29500 £ per year.
To work flexibly within the Imaging Department providing administrative support to patients, clinicians and other Trust Staff. To ensure patients interactions are delivered to the highest standard, appointments and supporting correspondence sent to patients in a timely way and patients are dealt with effectively and efficiently when attending the Trust.
Main duties of the job:
- Greeting and attending patients on department reception desk. A patient focused approach should be adopted at all times when working in reception areas, providing a friendly and welcoming environment.
- Booking imaging appointments.
- Responding to queries via email and telephone whilst upholding the highest standard of customer care at all times.
- Ensure queries from Patients, GP's and outside agencies are responded to in a timely fashion, upholding the highest standard of customer care at all times. Queries that cannot be resolved should be discussed with team leaders immediately for advice and support.
- Clinics should be cashed up at the end of each session.
- Imaging request forms scanned on a daily basis.
- Instructions and preparation for imaging appointments should be sent in a timely manner, as per departmental protocols.
- Participate in Trust appraisal system.
- Attend mandatory training annually.
This is not an exhaustive list of duties and a regular review will take place with the potholder as part of their ongoing development and performance management.
Person specification:
- Qualifications and Training: OCR/NVQ Level II or Relevant practical experience.
- Experience: Experience working in a clerical background, preferably in Health Records. Working within a team structure in a busy environment. Experience organising own workload.
- Skills and Knowledge: Customer care experience.
- Personal Qualities: Team player, conscientious and hard working, pleasant and professional telephone manner, flexible, reliable, organised and able to work on own initiative.
This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.
Imaging Clerical Officer employer: ROHFT Careers
Contact Detail:
ROHFT Careers Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Imaging Clerical Officer
✨Tip Number 1
Familiarise yourself with the NHS and its values, especially around patient care. Understanding the importance of a patient-focused approach will help you stand out during interviews.
✨Tip Number 2
Highlight any previous experience in clerical roles or customer service, particularly in healthcare settings. Be ready to discuss specific examples of how you've handled patient queries or administrative tasks efficiently.
✨Tip Number 3
Prepare to demonstrate your organisational skills. Think of ways you've successfully managed your workload in busy environments, as this is crucial for the role of an Imaging Clerical Officer.
✨Tip Number 4
Show your enthusiasm for working in a team and your ability to communicate effectively. The role requires collaboration with various staff members, so be ready to share how you've contributed to team success in the past.
We think you need these skills to ace Imaging Clerical Officer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in clerical roles, particularly in healthcare settings. Emphasise any customer care experience and your ability to work in a team.
Craft a Strong Cover Letter: Write a cover letter that showcases your passion for patient care and administrative support. Mention specific skills that align with the job description, such as organisation and communication abilities.
Highlight Relevant Qualifications: If you have OCR/NVQ Level II or equivalent qualifications, make them prominent in your application. Also, include any relevant training or certifications that demonstrate your capability for the role.
Showcase Your Soft Skills: In your application, emphasise personal qualities like being conscientious, reliable, and having a pleasant telephone manner. These traits are crucial for providing excellent customer service in the Imaging Department.
How to prepare for a job interview at ROHFT Careers
✨Showcase Your Customer Care Skills
Since the role involves a lot of patient interaction, be prepared to discuss your previous customer care experiences. Share specific examples where you provided excellent service or resolved issues effectively.
✨Demonstrate Organisational Skills
The job requires managing appointments and queries efficiently. Highlight your ability to organise your workload and prioritise tasks. You might want to mention any tools or methods you use to stay organised.
✨Prepare for Common Questions
Anticipate questions related to handling difficult situations or managing multiple tasks at once. Practising your responses can help you feel more confident during the interview.
✨Emphasise Teamwork and Flexibility
This position requires working within a team and adapting to various situations. Be ready to discuss how you work well with others and your willingness to be flexible in a busy environment.
