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For Companies At a Glance
- Tasks: Build strong relationships with top clients and enhance their shopping experience.
- Company: Mytheresa is a leading luxury shopping platform, offering exclusive products and innovative technology.
- Benefits: Enjoy up to 32 days holiday, flexible work options, and discounts on fashion and fitness.
- Why this job: Join a dynamic team in luxury fashion, where your creativity and passion can shine.
- Qualifications: Experience in luxury fashion and e-commerce, with a customer-centric and proactive attitude.
- Other info: Fast and equitable hiring process, valuing diversity and inclusion.
The predicted salary is between 36000 - 60000 £ per year.
To support our Client Relations team, we are searching for a Client Relations Manager (f/m/d) based in our London office.
WHAT YOU WILL DO
- Act as the point of contact for Mytheresa’s top clients, developing personalized relationships through regular communication and referencing their order and return histories to better understand their preferences.
- Service new and existing clients, ideally maintaining a portfolio of former clients.
- Create and implement new sales strategies to meet targets.
- Enhance customer loyalty and increase individual spend by understanding their style needs, identifying sales opportunities, suggesting additional items, and curating weekly personalized emails based on shopping behavior.
- Organize entertainment programs for top customers attending VIP events to create memorable experiences.
- Manage the Pre-Reservation process four times a year and update customer profiles and preferences.
- Coordinate closely with the buying and brand teams, staying informed about the latest fashion and lifestyle trends, and reordering sold-out items when needed.
WHO YOU ARE
- Several years of experience, preferably in luxury fashion and e-commerce.
- A passion for fashion and technology.
- Customer-centric attitude with a service-oriented and proactive approach.
- Enthusiastic, innovative, and creative mindset.
- Fluent in English, with proficiency in German, Swedish, Spanish, or other languages preferred.
WHAT WE OFFER
- Up to 32 days of holiday, starting at 28 days, depending on tenure.
- Flexible mobile office options up to 40% of contracted hours, depending on role.
- Access to language and e-learning courses.
- Staff discount of up to 30%.
- Family-friendly policies and discounted memberships for sports platforms and gyms.
- Access to LinkedIn Learning and support for mental health and well-being.
- Social Day and Employee Share Purchase Plan.
WHO WE ARE
Mytheresa is a leading global digital luxury shopping platform, dedicated to high-end shoppers with exclusive products, content, and cutting-edge technology. We employ over 1,900 people from more than 100 countries, committed to providing an exceptional shopping experience. We value diversity and inclusion, focusing on your skills and motivation. Our hiring process is fast and equitable.
Client Relations Manager (f/m/d) employer: TN United Kingdom
Contact Detail:
TN United Kingdom Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Relations Manager (f/m/d)
✨Tip Number 1
Familiarise yourself with Mytheresa's brand and product offerings. Understanding their luxury fashion lines and customer service approach will help you tailor your conversations and demonstrate genuine interest during interviews.
✨Tip Number 2
Network within the luxury fashion industry, especially with professionals who have experience in client relations. Attend relevant events or join online forums to connect with others who can provide insights or even referrals for the position.
✨Tip Number 3
Prepare to discuss specific examples of how you've enhanced customer loyalty in previous roles. Think about strategies you've implemented that align with Mytheresa's focus on personalised client experiences and be ready to share these during interviews.
✨Tip Number 4
Stay updated on current fashion trends and e-commerce innovations. Being knowledgeable about the latest developments in the industry will not only impress your interviewers but also show that you're proactive and passionate about the role.
We think you need these skills to ace Client Relations Manager (f/m/d)
Some tips for your application 🫡
Understand the Role: Before applying, make sure to thoroughly read the job description for the Client Relations Manager position at Mytheresa. Understand the key responsibilities and required skills, so you can tailor your application accordingly.
Tailor Your CV: Customise your CV to highlight relevant experience in luxury fashion and e-commerce. Emphasise your customer-centric attitude and any previous roles where you've developed personalised client relationships.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for fashion and technology. Mention specific examples of how you've successfully managed client relationships and implemented sales strategies in the past.
Highlight Language Skills: If you are fluent in any languages other than English, be sure to mention them in your application. This is particularly important for this role, as proficiency in German, Swedish, or Spanish is preferred.
How to prepare for a job interview at TN United Kingdom
✨Know Your Client
Before the interview, research Mytheresa and its clientele. Understand their brand values, target audience, and recent trends in luxury fashion. This will help you demonstrate your knowledge and show how you can enhance client relationships.
✨Showcase Your Communication Skills
As a Client Relations Manager, effective communication is key. Prepare examples of how you've successfully built relationships with clients in the past. Highlight your ability to tailor your communication style to different personalities and preferences.
✨Demonstrate Your Sales Acumen
Be ready to discuss specific sales strategies you've implemented in previous roles. Think about how you can apply these strategies at Mytheresa to enhance customer loyalty and increase individual spend. Use metrics to back up your success stories.
✨Emphasise Your Passion for Fashion
Express your enthusiasm for both fashion and technology during the interview. Share insights on current fashion trends and how they influence consumer behaviour. This will show that you're not just qualified but also genuinely interested in the industry.
