Claims Handler (Part-time, Job-share, Full-time)

Location: Newcastle (hybrid working)

The opportunity: Are you ready to make a real impact? Join our Casualty Claims team, an essential part of our UK General Insurance business! Our Casualty Claims function is the largest department and plays a crucial role in delivering efficient, professional, and empathetic service to our Zurich Municipal customers. As an experienced Claims Handler, you’ll be at the forefront, providing top-notch, customer-focused service. When our customers face stressful situations, they’ll rely on your expertise and quick thinking to provide the support they need. Many of our employees work flexibly in a variety of different ways, including part-time, flexible hours, job share, an element of working from home or compressed hours. This is because we want the best people for our roles, and we recognise that sometimes those people aren’t available full-time. Please talk to us at interview about the flexibility you may need.

What will you be doing?

• Customer Champion - Promptly handle and positively resolve all enquiries from customers and external contacts to deliver a focused and exceptional claims service.
• Claims Resolution Expert - Review, resolve, and proactively finalize claims within your authority limits, ensuring optimal settlements with business implications in mind.
• Productivity Booster - Maximize productivity and profitability within the team.
• Team Player - Contribute to a positive and supportive team culture, making teamwork enjoyable and effective.

Who are we looking for?

• Insurance Claims Experience - Preferable, but customer service experience is highly desirable.
• Proven Problem-Solver - Experience in promptly handling and resolving queries with a customer-focused approach.
• Proactive Claims Handler - Ability to review, resolve, and finalize claims proactively within authority limits.
• Team Collaboration - Experience working within a team, managing varying workloads and pressures.
• Customer Service Excellence - A track record of delivering outstanding customer service.
• Excellent Communicator - Strong communication skills to connect with customers and team members effectively.
• Negotiation Skills - Effective negotiation skills to achieve the best outcomes.
• Mentor and Motivator - Ability to coach, motivate, and develop others where appropriate.
• Personal Development - Industry qualifications via the CII desirable but not essential.

Join us and be part of a dynamic team where your skills and passion will make a difference!

What happens next? As an inclusive employer, we want to ensure that all candidates feel comfortable and can perform at their best during the interview. You’ll have the opportunity to let us know of any reasonable adjustment or practical support needed when you apply.

Who we are: At Zurich, we aspire to be one of the most responsible and impactful businesses in the world and the best global insurer. Together we’re creating a brighter future for our customers, our people, and our planet. With over 55,000 employees in more than 170 countries, you’ll feel the support of being part of a strong and stable company that is a long-standing player in the insurance industry. We’ve made a promise to each other and every employee; to focus on sustainable impact, to care about each other’s wellbeing, to use our diverse expertise to be curious and optimistic and to develop the skills needed for our future.

If you’re interested in working in a dynamic and challenging environment for a company that recognises and rewards your creativity, initiatives, and contributions - then Zurich could be just the place for you. Be part of something great.

Our Culture: At Zurich, our sense of community is strong and we’re particularly passionate about diversity and inclusion, which we’ve won numerous awards for. We want our people to bring the whole of themselves to work and ensure everybody is made to feel welcome, regardless of their background, beliefs, or culture. We want our employees to reflect the diversity of our customers, and so are committed to treating all our applicants fairly and with respect, irrespective of their actual or assumed background, disability, or any other protected characteristic. We’ve an environment that places a real importance on our people’s wellbeing from a physical, mental, social, and financial perspective. We work with our wellbeing partners and industry experts to provide the best advice and access to a wealth of lifestyle support. We’re also committed to continuous improvement, and we offer access to a comprehensive range of training and development opportunities. We’re passionate about supporting employees to help others by getting involved in volunteering, charitable and community activity. Our charitable arm, Zurich Community Trust, is one of the longest-established corporate trusts in the UK. In that time, we’ve awarded grants and volunteered time to deserving causes in the UK valued at over £90 million. So, make a difference. Be challenged. Be inspired. Be supported. Love what you do. Work for us.

The financials: 12% defined non-contributory pension scheme. Annual company bonus. Income Protection. Life cover - four times your salary.

Time away: 25 days holiday a year plus bank holidays. You can also request to swap UK bank holidays for days off that have cultural or religious significance to you. The option to buy up to an additional 20 days or sell some of your holiday. Three days paid volunteering. Up to 16 weeks' full pay for maternity, paternity and adoption leave.

Your health is important to us: Access to Private medical insurance. Virtual GP appointments. Discounted gym membership. Free flu jab. Access to a wealth of support from our wellbeing partners.

We’re making a difference: Creating a brighter, more sustainable future underpins all that we do here in Zurich. We were the first insurer to sign the ‘UN Business Ambition for 1.5°C’ pledge. Our charitable arm, Zurich Community Trust, has awarded grants and volunteered time to deserving causes in the UK valued at over £90 million.