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For Companies At a Glance
- Tasks: Join our team to deliver exceptional customer service and maintain store standards.
- Company: Tesco is a leading retailer committed to serving customers and communities sustainably.
- Benefits: Enjoy 20+ days holiday, flexible working, discounts, and wellbeing services.
- Why this job: Be part of a diverse team, learn new skills, and enjoy a fun work environment.
- Qualifications: Passion for customer service and ability to thrive in a fast-paced setting.
- Other info: Flexible hours available; we welcome conversations about your availability.
Job Reference: tesco/TP/529/922964/0
Number of Positions: 1
Contract Type: Permanent
Working Hours: 12
Location: Shettleston
Closing Date: 27/12/2024
Job Category: Phone Shop - Colleagues
Business Unit:
What’s in it for you
- Holiday starting at 20 days plus a personal day rising to 22 days after 12 months (plus Bank holidays).
- Request flexible working from day one.
- Get 10% off and 15% at pay day weekends – save up to £2,000 a year with your Colleague Clubcard with an additional card to share with family outside your home.
- Access to free wellbeing services with a range of resources to support your mind, body, and life.
- Exclusive colleague deals on handsets and sims - these amazing deals can also be shared with your family and friends.
- Life cover of five times your pay and an award-winning pension with matching contributions up to 7.5%.
- Benefits to suit you, choose what you use – from discounts and shares to cycle to work schemes.
- Uniform provided and policies to support you for all of life’s moments, big and small.
- Access to our colleague networks providing a space for colleagues to come together from a range of backgrounds.
About the role
Availability Window:
- Sun 09:00:00 - 18:00:00
- Mon 09:00:00 - 19:00:00
- Sat 09:00:00 - 19:00:00
Our Phone Shop colleague rate of pay starts from £12.44 an hour; this increases to £13.57 for stores inside the M25. Additional payments may also apply depending on location.
It’s our policy to offer new colleagues joining us in Tesco Mobile a minimum of 12 guaranteed hours each week. We will schedule your contracted hours within these times, and you’ll have 3 weeks’ notice of exactly when your shifts will be. We are happy to support flexibility for our colleagues, therefore if the times you’re available to work match closely but not exactly to the times we are advertising, we’d still love to hear from you.
Customers are at the heart of everything we do. It takes lots of different people to run a store and this is a job for doers, with plenty of variety. It’s a committed role, full of everyday challenges, but that’s one of the things that makes it so exciting. Being a colleague in one of our stores means that you will help to serve our shoppers better every day. You’ll meet great people, learn new things and be part of a specialist, diverse team where everyone is welcome. Whether you are looking for stability or flexibility to suit your lifestyle, or the opportunity to progress your career, this can be the role for you.
You will be responsible for
- Delivering a great shopping trip for customers every day, following all opening and closing routines, ensuring all facilities are in a good working order and available for customers, listening for and acting on customer feedback.
- Creating an impression for customers that you can be proud of, role modelling great standards of dress and being ready to serve customers.
- Following the service culture in your department role modelling helpful and friendly service behaviours and demonstrating enthusiasm to do what’s right for customers.
- Protecting the legal brand by delivering legal compliance, understanding all safe and legal routines demonstrating due diligence on your department.
- Supporting your manager to control costs on your department and deliver budgets, supporting the department to maintain stock record accuracy and be prepared for stock control routines.
You will need
- A passion for delivering great service, greeting customers with a smile, and serving them with pride.
- The drive and motivation to work in a sales and service environment.
- Be able to adapt to working in a fast-paced ever-changing environment.
- A passion for human connection.
- The ability to build relationships with colleagues to create a team spirit, having fun and celebrating success.
- To be at work on time, well presented and ready to be a brand ambassador.
About us
Our vision at Tesco is to become every customer’s favourite way to shop, whether they are at home or out on the move. Our core purpose is ‘Serving our customers, communities and planet a little better every day’. Serving means more than a transactional relationship with our customers. It means acting as a responsible and sustainable business for all stakeholders, for the communities we are part of and for the planet.
Diversity, equity and inclusion (DE&I) at Tesco means that whoever you are and whatever your background, we always want you to feel represented and that you can be yourself at work. In short, we’re a place where Everyone’s Welcome.
We know life looks a little different for each of us. That’s why at Tesco, we always welcome chats about flexible working. Some people are at the start of their careers, some want the freedom to do the things they love. Others are going through life-changing moments like becoming a carer, nearing retirement, adapting to parenthood, or something else. So, talk to us throughout your application about how we can support.
We’re proud to have been accredited Disability Confident Leader and we’re committed to providing a fully inclusive and accessible recruitment process.
Please note: Tesco will only recruit individuals who have passed the school leaver’s age. We can only accept candidates over the age of 18 if the role requires working before 6:15 am or after 9:45 pm or involves working in areas such as the warehouse, beers, wines & spirits, counters, bakery and driving roles.
On the occasions where we have high volumes of applicants, some roles may close earlier than the advertised end date in order for us to manage all of the applicants appropriately. We will only be able to offer individual feedback to those candidates who attend an interview.
Tesco Colleague - Phone Shops - Glasgow Shetlestn Extra employer: Tesco
Contact Detail:
Tesco Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Tesco Colleague - Phone Shops - Glasgow Shetlestn Extra
✨Tip Number 1
Familiarise yourself with Tesco's values and customer service philosophy. Understanding their commitment to serving customers and communities will help you align your responses during any interviews or discussions.
✨Tip Number 2
Showcase your passion for customer service. Think of specific examples from your past experiences where you went above and beyond for a customer, as this will resonate well with the role's focus on delivering great shopping experiences.
✨Tip Number 3
Be prepared to discuss your adaptability in fast-paced environments. Tesco values flexibility, so share instances where you've successfully managed change or handled multiple tasks simultaneously.
✨Tip Number 4
Network with current or former Tesco employees if possible. They can provide insights into the company culture and expectations, which can be invaluable when preparing for your application and potential interview.
We think you need these skills to ace Tesco Colleague - Phone Shops - Glasgow Shetlestn Extra
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the role of a Tesco Colleague. Emphasise your customer service skills, ability to work in a team, and any previous retail experience.
Craft a Strong Cover Letter: Write a cover letter that showcases your passion for delivering great service and your motivation to work in a fast-paced environment. Mention specific examples of how you've provided excellent customer service in the past.
Highlight Flexibility: Since Tesco values flexibility, mention your availability and willingness to adapt to different working hours. This shows that you are open to meeting the company's scheduling needs.
Show Enthusiasm: In your application, convey your enthusiasm for the role and the company. Use positive language and express your eagerness to contribute to the team and serve customers effectively.
How to prepare for a job interview at Tesco
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for delivering great service during the interview. Share examples of how you've gone above and beyond for customers in previous roles, as this aligns perfectly with Tesco's commitment to customer satisfaction.
✨Demonstrate Flexibility and Adaptability
Since the role requires adapting to a fast-paced environment, be prepared to discuss times when you've successfully managed change or handled unexpected challenges. This will show that you're ready for the dynamic nature of the job.
✨Emphasise Team Spirit
Highlight your ability to work well within a team. Share experiences where you collaborated with colleagues to achieve a common goal, as Tesco values a supportive and inclusive workplace culture.
✨Dress the Part
First impressions matter! Make sure to dress smartly and present yourself well for the interview. This not only shows respect for the interviewers but also reflects the brand standards you would uphold as a Tesco colleague.
