Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Join our front-of-house team as a Client Care Assistant, welcoming clients and managing their queries.
- Company: Blythwood Vets is a well-established veterinary group with over 40 years of experience in the community.
- Benefits: Enjoy 5 weeks holiday, career progression, staff discounts, and wellness programs.
- Why this job: Be part of a supportive team that values client care and offers opportunities for growth.
- Qualifications: Experience in the veterinary industry and strong communication skills are essential.
- Other info: Full-time role with a salary of £24,985 per annum, located across multiple sites.
The predicted salary is between 19988 - 30000 £ per year.
An exciting opportunity has opened at Blythwood Vets for an experienced and enthusiastic Client Care Assistant to join our fantastic front-of-house team! The role involves direct interaction with clients at our reception desk and encompasses all aspects of client care support.
Your role and responsibilities:
- Welcoming and registering new customers.
- Booking in customers and making sure they receive gold standard care.
- Answering the telephone and dealing with a range of customer queries.
- Managing customer expectations regarding wait time.
- Administration duties e.g. scanning paperwork, filling in forms etc.
- Taking payments.
- Promoting offers and services.
- Remaining calm, courteous, and professional at all times, regardless of a client or visitor’s behaviour.
Required Skills and Experience:
- Must have experience working within the Veterinary industry.
- Experience working with the public in person and by telephone.
- A passion for working with the public.
- Good telephone manner.
- The ability to communicate well with clients and colleagues, face to face, telephone, and email.
- PC literate with Excel and Word.
- Negotiation and problem-solving skills.
- Sound literacy and numeracy skills.
- Able to adapt and quickly use in-house computer applications and software (training will be provided).
Benefits:
- 5 weeks holiday plus bank holidays and Birthday Leave.
- Career progression opportunities.
- Staff discount schemes.
- Life Assurance.
- Enhanced sickness pay.
- Enhanced equal family leave.
- Employer contribution pension scheme.
- Wellness program including: Employee assistance program.
- Eyecare voucher scheme.
- Free annual Flu jab.
- Cycle to work scheme.
- Recruitment referral reward scheme.
We are a multi-site veterinary group with four practices located in Hatch End, Bushey, Northwood, and Stanmore. A high-end first opinion practice which has been established in the local area for over 40 years. We are also part of the wider Linnaeus group owned by Mars Veterinary Health which enables us to have direct access to some of the country's leading consultants and referral centres.
To submit your application, please click the 'Apply now' button at the top of the screen. Or, for any questions, contact Katie Riley.
Client Care Assistant (Veterinary Receptionist) employer: Linnaeus Group
Contact Detail:
Linnaeus Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Care Assistant (Veterinary Receptionist)
✨Tip Number 1
Familiarise yourself with the veterinary industry and Blythwood Vets specifically. Understanding their services, values, and client care philosophy will help you engage in meaningful conversations during your interview.
✨Tip Number 2
Practice your communication skills, especially over the phone. Since the role involves answering customer queries, being articulate and friendly on calls can set you apart from other candidates.
✨Tip Number 3
Showcase your problem-solving abilities by preparing examples of how you've handled difficult situations with clients in the past. This will demonstrate your capability to remain calm and professional under pressure.
✨Tip Number 4
Network with current or former employees of Blythwood Vets if possible. They can provide insights into the company culture and expectations, which can be invaluable during your application process.
We think you need these skills to ace Client Care Assistant (Veterinary Receptionist)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in the veterinary industry and customer service. Emphasise any roles where you interacted with clients, managed queries, or handled administrative tasks.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for working with the public and your ability to remain calm and professional under pressure. Mention specific examples from your past experiences that demonstrate these qualities.
Highlight Relevant Skills: In your application, clearly outline your skills such as good telephone manner, problem-solving abilities, and proficiency in software like Excel and Word. Relate these skills directly to the responsibilities mentioned in the job description.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which is crucial for a Client Care Assistant role.
How to prepare for a job interview at Linnaeus Group
✨Show Your Passion for Animal Care
Make sure to express your enthusiasm for working in the veterinary field. Share any relevant experiences you have had with animals, whether personal or professional, to demonstrate your commitment to animal welfare.
✨Prepare for Customer Interaction Scenarios
Since the role involves direct client interaction, think of potential scenarios you might face at the reception desk. Prepare responses for common customer queries and practice how you would handle difficult situations while remaining calm and professional.
✨Familiarise Yourself with the Practice
Research Blythwood Vets and understand their services, values, and what sets them apart from other veterinary practices. This knowledge will help you tailor your answers and show that you are genuinely interested in being part of their team.
✨Highlight Your Administrative Skills
The role requires various administrative tasks, so be ready to discuss your experience with paperwork, using software like Excel and Word, and managing customer records. Mention any specific tools or systems you have used in previous roles to showcase your competence.
