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- Tasks: Welcome clients and their pets, manage appointments, and support administrative duties.
- Company: Join Pets'n'Vets, a passionate veterinary group with a rich Glasgow history.
- Benefits: Enjoy flexible hours, extensive training, discounts, and wellness programmes.
- Why this job: Be part of a caring team making a difference in pet health and client happiness.
- Qualifications: No experience needed; just bring your enthusiasm and excellent customer service skills.
- Other info: Work in a fast-paced environment with opportunities for career progression.
The predicted salary is between 10000 - 12000 £ per year.
We are currently seeking a Client Care Advisor to join our fantastic team. You will be front of house, welcoming clients and their pets into the practice.
The Pets'n'Vets Family part of the Linnaeus Group have practices across the Glasgow area. We have a position primarily based at our Roundhouse Veterinary Hospital in Pollokshaws, but the successful applicants may also be required to work at any of our other practices. The Roundhouse Hospital provides both a first-class referral service and 1st opinion clinical work.
Our receptionists are often the first point of contact when the client calls or arrives at the hospital and our other practices. The receptionists are a friendly face and listening ear when our clients need it most, and valued support for our clinical teams. No previous veterinary receptionist experience necessary as the successful candidates will go through an initial intense training programme.
Your role and responsibilities:
- Manage and deal with appointment bookings in a professional and efficient manner
- Support the business with a range of administrative duties
- Able to work well in a fast-paced environment and still maintain a high level of customer service and completing all tasks to a high standard
- Maintain the highest professional and ethical standards
- Handle financial transactions and communicate confidently with clients
- Keep the reception and waiting area tidy
- Excellent IT skills – Microsoft (Outlook, Word, and Excel)
- Stock Control
Benefits:
- Extensive free online Linnaeus CPD program
- 5 weeks holiday plus bank holidays and Birthday Leave
- Career progression opportunities
- Staff discount schemes
- Life Assurance
- Enhanced sickness pay
- Enhanced equal family leave
- E-car salary sacrifice scheme
- Employer contribution pension scheme
- Wellness program including: Employee assistance program, Eyecare voucher scheme, Free annual Flu jab, Cycle to work scheme
About Us:
Our original site was established almost 50 years ago in the Southside of Glasgow. Since then, the unique Pets'n'Vets ethos and style of veterinary care has infused six more surgeries. At our heart, we are a business made up of animal lovers. We are incredibly passionate about what we do and believe we are a little different from other veterinary practices. We offer the most up-to-date facilities and treatment while firmly adhering to the values of traditional Glasgow veterinary care. All of our practices are RCVS accredited, including our Roundhouse Hospital which has been accredited with the prestigious RCVS Small Animal Hospital Accreditation. The Pets'n'Vets Family is a great Glasgow success story; an expanding and progressive network of practices, with a very proud history and strong Glasgow roots.
Interested? If you would like to apply for this role, please click 'Apply' at the top of the page. Or, for any questions, please contact us.
Veterinary Receptionist employer: Linnaeus Group
Contact Detail:
Linnaeus Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Veterinary Receptionist
✨Tip Number 1
Familiarise yourself with the veterinary industry and the specific services offered by Pets'n'Vets. Understanding their ethos and approach to animal care will help you connect better with clients and demonstrate your enthusiasm during the interview.
✨Tip Number 2
Practice your customer service skills, as this role heavily relies on interacting with clients. Consider role-playing scenarios where you handle various client inquiries or concerns, which will prepare you for the fast-paced environment of a veterinary practice.
✨Tip Number 3
Showcase your organisational skills by preparing a mock schedule for managing appointments and administrative tasks. This will not only help you feel more confident but also demonstrate your ability to handle the responsibilities of the role effectively.
✨Tip Number 4
Network with current or former veterinary receptionists to gain insights into the role. They can provide valuable tips on what to expect and how to excel in the position, which can give you an edge during the selection process.
We think you need these skills to ace Veterinary Receptionist
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and requirements of a Veterinary Receptionist. Highlight your customer service skills and ability to work in a fast-paced environment.
Tailor Your CV: Customise your CV to reflect relevant experience, even if it's not directly related to veterinary work. Emphasise any roles where you've managed appointments, handled financial transactions, or provided excellent customer service.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for animal care and your enthusiasm for joining the Pets'n'Vets team. Mention why you are drawn to their ethos and how you can contribute to their mission.
Proofread Your Application: Before submitting, thoroughly proofread your application materials. Check for spelling and grammatical errors, and ensure that all information is clear and professional.
How to prepare for a job interview at Linnaeus Group
✨Show Your Passion for Animals
As a Veterinary Receptionist, it's crucial to demonstrate your love for animals during the interview. Share any personal experiences with pets or volunteering at animal shelters to show that you genuinely care about their well-being.
✨Highlight Your Customer Service Skills
Since you'll be the first point of contact for clients, emphasise your customer service experience. Discuss how you've handled difficult situations in the past and how you can maintain a friendly and professional demeanour even under pressure.
✨Familiarise Yourself with the Practice
Research Pets'n'Vets and understand their ethos and values. Being knowledgeable about their services and history will show your enthusiasm for the role and help you connect with the interviewers.
✨Prepare for Common Interview Questions
Anticipate questions related to appointment management, handling financial transactions, and working in a fast-paced environment. Practising your responses will help you feel more confident and articulate during the interview.
