NMC Cyber Incident Management Lead

Join Police Digital Service as NMC Cyber Incident Management Lead.

About Police Digital Service:

Police Digital Service strives to be the go-to partner for technology developments and programmes across UK policing. The National Management Centre (NMC) is part of Police Digital Service and provides visibility and control of information risks for policing. It supports the 24x7x365 nature of police operations, providing a threat detection and response capability for digital services before, during and after cyber-attacks, enabling stakeholders to understand and proactively manage risk across the technology estate at both the national and force level.

Key Responsibilities:

• Responsible for the co-ordination and effective reporting of cyber security incidents within the NMC, along with any issues concerning quality and delivery of the service.
• Line management responsibility for the team of Cyber Incident Leads.
• Accountable for the evolution and development of the Incident Management Service with regards to continuously improving People, Processes and Technology.
• Progression of key service deliverables, Incident Response Planning, Cyber Incident Exercising and driving collaboration with wider NMC engagements where required.
• Ownership for creating, developing and facilitating cyber incident exercises for customers.
• Allocate resources to deliver incident coaching and cyber incident exercising to customers and improve their incident response capabilities.
• Engage senior internal and external stakeholders to represent and deliver the performance and value of the Incident Lead Team via written reports, and informal/formal presentations.
• Drive collaboration with the wider NMC teams and external customer/partners where necessary.
• Ensure Post Incident Reviews are scheduled and conducted with agreed timeframes.
• Ensure on-call rotations are in place and be available to support if required.
• Responsible for the quality and standard of all NMC Incident Management outputs.
• Deputise at the NMC Senior Leadership Team level for the Cyber Detect and Response Manager as required.

What you need to succeed in the role:

• Experience in a people manager role working in a commercial environment, with a history in incident management lifecycle.
• Experience of taking responsibility for the performance of a team.
• Experience working in a security environment.
• Experience of senior stakeholder management and influencing skills dealing with complex issues.
• Experience of creating and maintaining a good Incident Management culture within an operational environment.
• Willingness to engage in various proactive and strategic activities outside of incident periods to ensure readiness and continuous improvement of the incident management lifecycle.
• Genuine enthusiasm and drive to work within Cyber Security, and drive improvement within the team.
• Motivated and ambitious to work on your own initiative without needed direction.
• Proven track record of innovation and evolving services.
• Ability to multi-task, prioritise, and deal with management of time effectively, both as an individual and your team.
• Excellent interpersonal skills and professional demeanour.
• Excellent verbal and written communication skills.
• Proficient in Microsoft Office Applications.
• Ability to convey technical speak into plain English.
• Experience working in a fast-paced operational security environment.
• Experience in internal and external stakeholder management and engagement.
• Relevant Security or Incident Management qualification.

Why Join us?

• 28 days’ annual leave plus bank holidays, rising to 30 days after 5 years of service. Holiday Purchase also available.
• Flexible working hours - core hours of 8 to 6, Monday to Friday (37hr week).
• EAP that offers welfare benefits and retail discounts.
• Excellent pension scheme and life assurance cover.
• Remote GP, mental health and physiotherapy appointments via video consultation.
• Enhanced maternity and paternity pay along with a flexible return to work.
• One paid day off per year for volunteering.

We are committed to equal opportunity for all and will not discriminate on any grounds. We encourage applications from people from the widest possible span of experience. We particularly welcome applications from Black, Asian and Minority Ethnic (BAME) candidates and people with disabilities.

Working Arrangements:

At the NMC, you will benefit from hybrid working, getting the advantages of both face-to-face team engagement and home working. NMC employees have the opportunity to work in our modern office environment for in-person collaboration, however you will also get the opportunity to work from home 2 days a week.

Please note that in Q3 of 2025, the NMC will be relocating to offices in the Wigan area. All applicants must be eligible for NPPV3 and SC clearances. Successful applicants will require NPPV3 clearance to have been approved before starting with PDS.