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- Tasks: Be the friendly face of NatWest, ensuring top-notch service for guests and colleagues.
- Company: Join Portico, a diverse company that values hard work and fun in the workplace.
- Benefits: Enjoy great holidays, pension contributions, discounts, and a supportive helpline.
- Why this job: Make a positive impact while developing your skills in a vibrant environment.
- Qualifications: Strong communication skills and customer service experience are essential.
- Other info: Work Monday to Friday, 08:00-17:00, with opportunities for growth.
The predicted salary is between 26000 - 40000 £ per year.
Portico is defined by our unique culture – One that rewards hard work and dedication, empowers people to grow, with the belief that work should be fun and engaging! Our family is made up of many different people. We embrace diversity and believe in treating everyone equally to ensure that everyone has the same opportunities to grow, develop and progress in their careers.
Our Regional Facilities Support Hosts leave all guests and colleagues with a positive and lasting impression of NatWest and our offices. The role of the Regional Host is to ensure that the highest level of customer care and service is provided in our smaller Regional offices. This includes but is not limited to employees, colleagues, and visitors.
Hours: Mon - Fri 08.00-17.00 (40 hrs)
Salary: £32,750
Qualifications: The ideal candidate will have excellent communication skills and exceptional attention to detail. They will be proactive, flexible and have a can-do attitude. The successful candidate must be able to engage with others to create rapport and be able to handle multiple requests simultaneously. Previous experience in a customer service role or front of house role is essential.
Additional Information:
- Excellent holiday allowance
- Pension contributions
- Life insurance
- Enhanced annual leave
- Recommend a Friend Bonus Scheme
- Thank you voucher scheme
- 24-hour personal helpline for employees, providing counselling & information services
- Access to Choices, our discounts and benefits platform which offers you fabulous savings for thousands of high street retailers, hotels, cinemas and many more.
- Our Training Academy provides excellent training and development opportunities for our people.
Regional Colleague Support Host employer: Portico
Contact Detail:
Portico Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Regional Colleague Support Host
✨Tip Number 1
Familiarise yourself with the company culture at Portico. Understanding their emphasis on hard work, dedication, and fun will help you align your approach during interviews and discussions, showcasing that you are a good fit for their team.
✨Tip Number 2
Highlight your customer service experience in conversations. Since the role requires exceptional communication skills and the ability to engage with others, be ready to share specific examples of how you've successfully handled customer interactions in the past.
✨Tip Number 3
Demonstrate your proactive attitude by asking insightful questions about the role and the team during your interactions. This shows your enthusiasm and willingness to contribute positively to the workplace environment.
✨Tip Number 4
Prepare to discuss how you manage multiple requests simultaneously. The ability to juggle tasks is crucial for this position, so think of examples where you've successfully balanced competing priorities in a fast-paced environment.
We think you need these skills to ace Regional Colleague Support Host
Some tips for your application 🫡
Understand the Company Culture: Familiarise yourself with Portico's unique culture. Highlight how your values align with their emphasis on hard work, dedication, and fun in the workplace.
Tailor Your CV: Ensure your CV reflects your customer service experience and showcases your communication skills. Use specific examples that demonstrate your attention to detail and ability to handle multiple requests.
Craft a Compelling Cover Letter: Write a cover letter that not only outlines your qualifications but also conveys your proactive attitude and flexibility. Mention how you can create rapport with colleagues and visitors, which is crucial for the Regional Host role.
Proofread Your Application: Before submitting, carefully proofread your application materials. Check for any spelling or grammatical errors, as attention to detail is key for this position.
How to prepare for a job interview at Portico
✨Showcase Your Customer Service Skills
Since the role focuses on providing exceptional customer care, be prepared to share specific examples from your previous experience that highlight your ability to engage with guests and colleagues effectively.
✨Demonstrate Attention to Detail
Attention to detail is crucial in this position. During the interview, mention instances where your meticulous nature has positively impacted your work or improved customer experiences.
✨Exhibit a Can-Do Attitude
The company values a proactive and flexible approach. Be ready to discuss how you have tackled challenges in the past and how your positive attitude has helped you succeed in various situations.
✨Engage and Build Rapport
As a Regional Host, building rapport is key. Practice engaging with your interviewer as if they were a guest, showing your ability to connect and create a welcoming atmosphere.
