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- Tasks: Join our reception team, answering calls and assisting clients with their queries.
- Company: We are a friendly veterinary practice dedicated to providing excellent service to pets and their owners.
- Benefits: Enjoy 6.6 weeks annual leave, enhanced family policies, and discounts on pet care.
- Why this job: Be part of a welcoming team that values diversity and offers learning opportunities.
- Qualifications: Previous experience in a customer-facing role is preferred but not essential.
- Other info: Flexible shifts available, with potential weekend work and a competitive salary.
We have an exciting opportunity for someone to join our reception team on a part-time basis. You will be involved in the everyday aspects of reception, including answering phones and emails, as well as assisting and helping colleagues and clients with their questions and queries. You will be enthusiastic and ideally have some experience in a client or customer-facing role.
Our practice has many great features, but what truly sets us apart is our welcoming and friendly team, who always strive to provide the best possible service to our clients and animals. We are a general first opinion practice and have all the essential equipment including x-ray, dental x-ray, and ultrasound, allowing us to provide a wide range of services.
The shift pattern: We are ideally looking for someone for 16 hours per week, covering a mix of early and late shifts between 8 am and 7:30 pm with the possibility of some weekend work also.
The salary for this role is up to £9518.08. In addition to a competitive salary, you will benefit from:
- 6.6 Weeks annual leave
- Additional annual leave for your birthday which will be added to your holiday allowance
- Enhanced family-friendly policies, including maternity/paternity/adoption/shared parental and surrogacy pay
- Cycle to work scheme
- Initiatives focused on employee wellbeing
- Non-accidental injury support
- Learning and development opportunities via the IVC Evidensia Academy
- Pawsome Benefits - reward gateway giving discounts and cashback with 100's of retailers
- Pension scheme
- Discounted staff pet care
As a BAME and LGBTQ+ inclusive employer, we are keen to hear from candidates from all minority and diverse groups. As a Disability Confident Employer, we are keen to hear from candidates with disabilities and long-term health conditions and would be happy to discuss any reasonable adjustments needed during the recruitment process.
The closing date for this vacancy may be brought forward should we receive sufficient candidates. If you have not heard from us within 2 weeks from the closing date, please assume your application has been unsuccessful.
Veterinary Receptionist employer: British Veterinary Association
Contact Detail:
British Veterinary Association Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Veterinary Receptionist
✨Tip Number 1
Familiarise yourself with common veterinary terminology and practices. This will not only help you communicate effectively with the team but also show your genuine interest in the role during any conversations.
✨Tip Number 2
Demonstrate your customer service skills by preparing examples of how you've handled difficult situations in previous roles. This will highlight your ability to remain calm and professional, which is crucial in a busy reception environment.
✨Tip Number 3
Research our practice and be ready to discuss what makes us unique. Mentioning specific aspects of our welcoming team or services can show that you’re genuinely interested in joining us and contributing positively.
✨Tip Number 4
Be prepared to ask insightful questions about the role and the team during your interview. This not only shows your enthusiasm but also helps you gauge if this is the right fit for you.
We think you need these skills to ace Veterinary Receptionist
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights any relevant experience in customer-facing roles. Emphasise skills like communication, organisation, and teamwork, as these are crucial for a Veterinary Receptionist.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the practice. Mention why you want to work with animals and how your previous experiences make you a great fit for the team.
Highlight Relevant Skills: In your application, focus on skills that are particularly relevant to the job, such as handling phone calls, managing emails, and assisting clients. Provide examples of how you've successfully used these skills in past roles.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at British Veterinary Association
✨Show Your Enthusiasm
As a Veterinary Receptionist, your enthusiasm for animals and customer service is crucial. Make sure to express your passion for working with pets and helping their owners during the interview.
✨Highlight Relevant Experience
If you have previous experience in a client or customer-facing role, be sure to discuss it. Share specific examples of how you've successfully handled inquiries or resolved issues, as this will demonstrate your capability in a similar environment.
✨Familiarise Yourself with the Practice
Research the practice beforehand. Understanding their services, values, and team culture will allow you to tailor your responses and show that you're genuinely interested in being part of their team.
✨Prepare Questions
Prepare thoughtful questions to ask at the end of the interview. This shows your interest in the role and helps you determine if the practice is the right fit for you. Consider asking about team dynamics or opportunities for professional development.
