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- Tasks: Serve customers on TPE trains, manage stock, and ensure a fantastic onboard experience.
- Company: Join Rail Gourmet, a leading provider of catering services in the British Railway Industry.
- Benefits: Enjoy discounts at popular brands, flexible working, and comprehensive health support.
- Why this job: Be part of a dynamic team with growth opportunities and a supportive culture.
- Qualifications: No experience needed; just bring your enthusiasm and adaptability!
- Other info: Start date is January 2025; must be 18+ for certain tasks.
On Board Host for Trans Pennine Express (TPE) at Newcastle Station.
Pay Rate: £12.00 per hour plus commission.
Hours: Full Time (40 hours).
Shifts: Rotational shifts between 4:30 am and 12 am, including some weekends.
Start date: Jan 2025.
Due to some responsibilities within the Onboard Host role, applicants will need to be 18 years of age or over to perform certain tasks or work on certain shifts. Adaptability to work in a dynamic and fast-paced environment, including long hours and varying shifts.
No experience required; full training will be provided.
AS AN ON BOARD HOST YOU’LL:
- Provide 'at seat trolley service' on TPE trains, ensuring outstanding customer service, managing stock, and handling transactions.
- Travel on assigned trains, assisting passengers, achieving sales targets independently, and meeting contractual goals.
- Accurately account for stock and transactions, adhere to hygiene and safety standards, and support management initiatives.
- Perform Service Centre duties as directed, engaging with passengers, providing information, and addressing diverse needs and offering accurate details on services, ticketing, platforms, and potential disruptions.
You can claim up to 50 rover tickets for TPE network rail for family & friends.
WHY JOIN AS ON BOARD HOST?
- Employee Discounts: Enjoy up to a 50% discount on various SSP brands and franchises across the UK such as M&S, Burger King, Starbucks, Upper Crust etc.
- Up to 75% discount off on SSP brands during work hours.
- Friends and Family App: 20% discount across our Catering, Whistlestop and Urban Express units. (T&C apply).
- Learn while you Earn: Access to award-winning training, apprenticeships and development.
- Internal Growth Opportunities: Build your career with us! 70% of our Managers are internal promotions.
- Help@Hand App: Access shopping discounts, financial aid, wellbeing resources, GP appointments, and a 24/7 helpline for you and your loved ones.
- Health and Wellbeing Support: Retail Trust, flexible working, family-friendly leave.
- Culture: We value diverse backgrounds, offering support networks for LGBTQ+, Women’s Network, Neurodiversity, Disability, and more.
- Financial Support: UK Pension Plans, Life assurance, Share Incentives Scheme, Cycle to Work Scheme, competitive pay rates, Advance earned pay, and up to £5000 Loans repaid through salary.
- Referral Rewards: Get rewarded with £400 for successful referrals.
- Holiday Allowance: 28 days holiday pro rata, inclusive of Bank Holidays.
- Rewards & Recognition: such as RG Stars, Extra Mile Vouchers, and more.
- Travel and Leisure Pass: Duty and Leisure pass for TPE after probation.
Feel like you could belong at Rail Gourmet? Apply now and embark on the best part of your journey as On Board Host.
Onboard Host-Newcastle employer: SSP Worldwide
Contact Detail:
SSP Worldwide Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Onboard Host-Newcastle
✨Tip Number 1
Familiarise yourself with the Trans Pennine Express services and routes. Understanding the trains you'll be working on and the areas they cover will help you engage with passengers more effectively and demonstrate your enthusiasm for the role.
✨Tip Number 2
Practice your customer service skills in various scenarios. Since the role involves providing an 'at seat trolley service', being able to handle different passenger needs and queries with confidence will set you apart from other candidates.
✨Tip Number 3
Be prepared to discuss your adaptability during the interview. The role requires working in a fast-paced environment with varying shifts, so sharing examples of how you've successfully adapted to change in previous roles can showcase your suitability.
✨Tip Number 4
Show your enthusiasm for teamwork and collaboration. As an Onboard Host, you'll be part of a larger team, so expressing your willingness to support colleagues and contribute to a positive work culture can make a great impression.
We think you need these skills to ace Onboard Host-Newcastle
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities of an Onboard Host. Highlight your adaptability and customer service skills in your application, as these are key for this role.
Tailor Your CV: Customise your CV to reflect relevant skills and experiences that align with the Onboard Host position. Emphasise any previous customer service experience or roles that required adaptability in a fast-paced environment.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention why you want to work for Trans Pennine Express and how you can contribute to their commitment to outstanding customer service.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which is crucial for customer-facing roles.
How to prepare for a job interview at SSP Worldwide
✨Show Your Customer Service Skills
As an Onboard Host, you'll be interacting with passengers regularly. Highlight any previous experience in customer service, even if it's informal, and demonstrate your ability to handle various situations with a positive attitude.
✨Demonstrate Adaptability
The role requires working in a fast-paced environment with varying shifts. Be prepared to discuss how you've successfully adapted to changes in previous roles or situations, showcasing your flexibility and resilience.
✨Familiarise Yourself with the Company
Research Trans Pennine Express and Rail Gourmet. Understanding their values, services, and commitment to customer satisfaction will help you align your answers with what they are looking for in a candidate.
✨Prepare Questions to Ask
Interviews are a two-way street. Prepare thoughtful questions about the role, team dynamics, and growth opportunities within the company. This shows your genuine interest and helps you assess if the job is right for you.
