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- Tasks: Join our Parts Department to provide top-notch customer service and support with spare parts.
- Company: Machine Mart is the UK's leading retailer of workshop power tools, thriving for over 40 years.
- Benefits: Enjoy staff discounts, healthcare plans, a pension scheme, and free tea & coffee.
- Why this job: Be part of a friendly team in a growing company that values your development and well-being.
- Qualifications: Technical product knowledge and a great phone manner are essential; training provided.
- Other info: Work Monday to Friday with paid breaks and opportunities for internal promotion.
The predicted salary is between 24000 - 36000 £ per year.
We are looking for a Parts Sales Advisor to join our knowledgeable and friendly Parts Department Team. Working within the dedicated Parts Centre in our central Nottingham Office, you will be delivering excellent customer service and Aftersales product support.
Using your technical product knowledge you will be taking inbound customer calls, identifying spare part requirements and completing sales transactions in an efficient and timely manner. In addition, you will be liaising with colleagues in our 65 stores nationwide regarding spares requirements.
Previous experience of technical product ranges along with an excellent and productive telephone manner is essential. You will be computer literate with experience of Microsoft Excel and Word. Full training will be given on our in-house computer system. Experience of working within a busy customer service and/or parts sales environment would be desirable.
The working hours are Monday - Thursday 8:30am - 5:30pm and Friday 8:30am - 5:00pm.
Benefits:
- Staff Discounts
- Healthcare Cash plans
- A company pension scheme
- Life Cover
- Access to the Retail Trust, our well-being platform - offering a 24-hour helpline for a variety of support services
- Discounts on hundreds of high street & online brands including restaurants, holidays, and shopping
- Role specific training and development
- Proactive promotion of internal candidates
- Paid Breaks
- Free Tea & Coffee
About The Company:
Machine Mart are the UK’s leading specialist retailer of workshop power tools and equipment to the general public and trade customers. With stores nation-wide and over 40 years in business we are at the forefront of our sector and are supporting our recent success with continued growth.
Parts Telesales Advisor in Nottingham employer: Machine Mart
Contact Detail:
Machine Mart Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Parts Telesales Advisor in Nottingham
✨Tip Number 1
Familiarise yourself with the types of parts and products that Machine Mart offers. Understanding their product range will not only help you in conversations but also demonstrate your genuine interest in the role.
✨Tip Number 2
Practice your telephone communication skills. Since this role involves taking inbound calls, being able to convey information clearly and confidently will set you apart from other candidates.
✨Tip Number 3
Network with current or former employees on platforms like LinkedIn. They can provide insights into the company culture and what it takes to succeed in the Parts Telesales Advisor role.
✨Tip Number 4
Prepare for potential questions about customer service scenarios. Think of examples from your past experiences where you provided excellent service or resolved issues effectively, as these will be valuable in the interview.
We think you need these skills to ace Parts Telesales Advisor in Nottingham
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and requirements for the Parts Telesales Advisor position. Highlight your relevant experience in customer service and technical product knowledge.
Tailor Your CV: Customise your CV to reflect your experience in parts sales or customer service. Emphasise your telephone manner and any relevant technical knowledge, as well as your proficiency in Microsoft Excel and Word.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention specific examples of how your skills and experience align with the job requirements, particularly your ability to handle customer inquiries efficiently.
Proofread Your Application: Before submitting your application, thoroughly proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Machine Mart
✨Showcase Your Technical Knowledge
Make sure to brush up on your understanding of the technical product ranges relevant to the role. Be prepared to discuss specific parts and their applications, as this will demonstrate your expertise and ability to assist customers effectively.
✨Demonstrate Excellent Communication Skills
Since the role involves taking inbound calls, practice your telephone manner. Speak clearly and confidently, and be ready to provide examples of how you've successfully handled customer inquiries in the past.
✨Familiarise Yourself with Microsoft Excel and Word
As the job requires computer literacy, ensure you are comfortable using Microsoft Excel and Word. You might be asked about your experience with these tools, so think of instances where you've used them in a work setting.
✨Prepare Questions for the Interviewers
Having thoughtful questions ready shows your interest in the role and the company. Ask about the team dynamics, training opportunities, or how success is measured in the Parts Department to engage the interviewers.
