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- Tasks: Lead Corporate Services, manage client relationships, and drive operational excellence.
- Company: Join a dynamic organisation focused on innovation and exceptional client experiences.
- Benefits: Enjoy a collaborative culture, remote work options, and opportunities for professional growth.
- Why this job: Be part of a strategic leadership team and make a real impact on client satisfaction.
- Qualifications: Must be a qualified accountant with experience in outsourced services and team management.
- Other info: Ideal for innovative leaders passionate about client-centric solutions.
The predicted salary is between 54000 - 84000 £ per year.
The Head of Corporate Services is a strategic leadership position within the organisation, forming a key part of the Senior Leadership Team (SLT). Reporting to the CFO, this role is responsible for managing and developing Corporate Services across accounts, tax, payments, banking, outsourced services, and in-country teams (ICTs).
The role balances operational oversight with client relationship management, ensuring the highest levels of client experience (CX). You will also lead efforts to innovate and automate processes using tools such as Xero and Xero Practice Manager, ensuring data-driven insights, operational efficiency, and actionable KPIs.
By fostering a culture of upselling and client retention, the Head of Corporate Services plays a pivotal role in the growth and success of the company.
- P&L: Full responsibility of the P&L for Corporate services. Working with the SLT and Operational board to deliver agreed targets.
- Strategic Leadership: Provide leadership and direction for the Corporate Services team, ensuring alignment with their goals and delivering exceptional client experiences.
- Client Relationship Management: Act as a senior point of contact for key clients, handling escalations, leading solution discussions, and building lasting partnerships.
- Operational Excellence: Oversee the delivery of high-quality, timely outsourced services across accounts, tax, and payments.
- Team Leadership: Inspire, motivate, and manage a team of 10, including 3 Team Leaders, fostering a culture of ownership, excellence, and collaboration.
- Technology and Automation: Leverage Xero, Xero Practice Manager, and other tools to enhance automation, improve workflows, and provide insightful management data and KPIs.
- Financial Oversight: Take full ownership of the Corporate Services P&L, delivering against agreed revenue, cost, and margin targets.
- Supplier and Partner Management: Manage relationships with Local Service Providers (LSPs) and in-country teams, ensuring reliable, cost-effective, and seamless service delivery.
- Upsell and Retention Culture: Instil a proactive approach to identifying opportunities for additional services, driving retention and client satisfaction.
- Continuous Improvement: Lead innovation efforts, refining processes and developing new products or services to meet client needs.
- Data and Reporting: Provide the SLT and Board with regular updates on operational performance, highlighting successes, risks, and areas for improvement.
EXPERIENCE
- Fully qualified accountant (ACCA preferred).
- Extensive experience in a multi-client, outsourced services environment.
- Proven success in managing remote teams and external partners.
- Strong background in leveraging technology to drive operational efficiency and insight.
- Familiarity with Xero, Xero Practice Manager, or equivalent platforms.
- Experience working with senior leadership to deliver on strategic objectives.
PERSONAL ATTRIBUTES
- Client-Centric: Passionate about delivering exceptional client experiences.
- Innovative Leader: Continuously seeks ways to improve processes and develop services.
- Proactive and Strategic: Able to anticipate challenges and drive actionable solutions.
- Inspiring Manager: A motivational leader who fosters collaboration and accountability.
- Data-Driven: Strong analytical mindset, with the ability to translate data into actionable insights.
- Team Player: Works collaboratively with the SLT, CFO, and Operations Director to achieve shared goals.
Head of Corporate Services employer: FFR Limited
Contact Detail:
FFR Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of Corporate Services
✨Tip Number 1
Familiarise yourself with the latest trends in corporate services and client relationship management. Understanding the current landscape will help you speak confidently about how you can contribute to our goals during interviews.
✨Tip Number 2
Network with professionals in the industry, especially those who have experience with Xero and similar platforms. Building connections can provide valuable insights and potentially lead to referrals that could strengthen your application.
✨Tip Number 3
Prepare to discuss specific examples of how you've successfully managed remote teams and improved operational efficiency in previous roles. Highlighting these experiences will demonstrate your capability to lead our Corporate Services team effectively.
✨Tip Number 4
Showcase your understanding of P&L management by being ready to discuss how you've previously driven revenue growth and cost management. This will illustrate your strategic mindset and readiness for the responsibilities of this role.
We think you need these skills to ace Head of Corporate Services
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in corporate services, client relationship management, and team leadership. Use specific examples that demonstrate your ability to manage P&L and drive operational excellence.
Craft a Compelling Cover Letter: In your cover letter, express your passion for delivering exceptional client experiences and your innovative approach to leadership. Mention your familiarity with tools like Xero and how you have used technology to enhance processes in previous roles.
Highlight Relevant Experience: When detailing your work history, focus on your experience in managing remote teams and external partners. Provide concrete examples of how you've successfully led teams and improved service delivery in a multi-client environment.
Showcase Your Analytical Skills: Emphasise your data-driven mindset by including examples of how you've used data to inform decision-making and improve operational performance. This will resonate well with the company's focus on actionable insights and KPIs.
How to prepare for a job interview at FFR Limited
✨Showcase Your Leadership Skills
As the Head of Corporate Services, you'll be leading a team and working closely with the Senior Leadership Team. Be prepared to discuss your leadership style, how you motivate teams, and examples of how you've successfully managed remote teams in the past.
✨Demonstrate Client-Centric Thinking
This role requires a strong focus on client experience. Share specific instances where you've improved client satisfaction or resolved escalations effectively. Highlight your approach to building lasting partnerships with clients.
✨Highlight Your Technological Proficiency
Familiarity with tools like Xero and Xero Practice Manager is crucial. Be ready to discuss how you've leveraged technology to enhance operational efficiency and provide data-driven insights in previous roles.
✨Prepare for Strategic Discussions
Since this position involves working with the SLT to deliver on strategic objectives, think about how you can contribute to the company's growth. Prepare to discuss your experience in managing P&L responsibilities and driving innovation within corporate services.
