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- Tasks: Be a friendly face at Kensington Palace, ensuring visitors have an unforgettable experience.
- Company: Join Historic Royal Palaces, a charity preserving iconic sites like the Tower of London and Kensington Palace.
- Benefits: Enjoy flexible hours, competitive pay, and the chance to work in a historic setting.
- Why this job: Make a difference while working in a vibrant team and engaging with diverse visitors.
- Qualifications: Customer service experience is a plus; bring your positive attitude and teamwork spirit!
- Other info: Seasonal roles available from March to November 2025, with flexible contract options.
Historic Royal Palaces is the independent charity that looks after the Tower of London, Hampton Court Palace, Kensington Palace, the Banqueting House, Kew Palace and Hillsborough Castle & Gardens.
Departments: Visitor Services
Home Palace: Kensington Palace
Status: Temporary/Seasonal
Salary: Pay range 11.3 = £13.15 per hour (equates to £25,643 per annum pro rata for full time roles at 37.5 hrs per week)
Days/Hours of work: Full-time and part-time roles available (18-37.5 hrs/wk), all including weekend working.
About the role and about you
Contract options:
- 3rd March 2025 – 30th November 2025
- 31st March 2025 – 31st August 2025
Please note the salary is subject to a pay review from 1st April 2025 – details to be confirmed in due course.
As a Palace Host at Kensington Palace, every moment is an opportunity to make someone’s day. Working as part of a team, you will be responsible for providing the highest level of customer service and creating memorable customer experiences for all our visitors, whilst also ensuring the day-to-day safety and security of our palaces, their collection, and our guests.
Your main role will include bag searching, ticket scanning, wayfinding, handing out and collecting the Palace’s Digital Visitor Guide (audio-guide), and managing the entrance procedures including queue management. As a Palace Host, you will also undertake cross-role working as and when required to support the Palace Host Guides and Palace Host Sales in the running of the palace and the visitor experience.
The ideal candidate will have experience in customer service, security, and working as part of a team. You will have a positive and flexible approach, being able to adapt your style to respond to visitor needs.
We are a charity for everyone, an ‘Investor in People’, and we want you to fulfil your potential and enjoy your work.
Closing Date: 10th January 2025
Interview/Assessment Days Available: 22nd Jan, 29th Jan, 3rd Feb, 4th Feb
The full season at Kensington Palace runs 3rd March 2025 - 30th November 2025, but we also have shorter duration contracts available (31st March 2025 – 31st August 2025) and can be flexible if you have other commitments at the start/end of the season.
Additional Information: Historic Royal Palaces is an equal opportunities employer and truly values a diverse workforce. Applications are welcome from candidates regardless of their background.
Seasonal Palace Host - Kensington Palace employer: Historic Royal Palaces
Contact Detail:
Historic Royal Palaces Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Seasonal Palace Host - Kensington Palace
✨Tip Number 1
Familiarise yourself with Kensington Palace and its history. Understanding the significance of the palace will not only help you engage with visitors but also demonstrate your enthusiasm for the role during interviews.
✨Tip Number 2
Brush up on your customer service skills. Since the role involves creating memorable experiences for visitors, think of examples from your past experiences where you went above and beyond to assist customers.
✨Tip Number 3
Prepare to discuss your teamwork experience. As a Palace Host, you'll be working closely with others, so be ready to share how you've successfully collaborated in previous roles.
✨Tip Number 4
Be flexible and open-minded about your availability. The role requires weekend work and varying hours, so showing that you're adaptable can make you a more attractive candidate.
We think you need these skills to ace Seasonal Palace Host - Kensington Palace
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities of a Palace Host. Highlight your customer service experience and any relevant skills that align with the role.
Tailor Your CV: Make sure your CV reflects your experience in customer service and teamwork. Use specific examples that demonstrate your ability to create memorable experiences for visitors.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the organisation. Mention why you want to work at Kensington Palace and how you can contribute to the visitor experience.
Proofread Your Application: Before submitting, double-check your application for any spelling or grammatical errors. A polished application shows attention to detail and professionalism.
How to prepare for a job interview at Historic Royal Palaces
✨Showcase Your Customer Service Skills
As a Palace Host, you'll be interacting with visitors constantly. Prepare examples from your past experiences where you provided excellent customer service, resolved issues, or created memorable experiences for customers.
✨Demonstrate Teamwork
This role requires working as part of a team. Be ready to discuss how you've successfully collaborated with others in previous jobs, highlighting your flexibility and positive attitude in group settings.
✨Understand the Role's Responsibilities
Familiarise yourself with the specific duties of a Palace Host, such as bag searching and ticket scanning. Showing that you understand these tasks and can perform them will demonstrate your readiness for the role.
✨Express Your Passion for Heritage
Historic Royal Palaces values its heritage. Share your enthusiasm for history and culture during the interview, and explain why you want to work at Kensington Palace specifically. This will show your genuine interest in the position.
