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- Tasks: Assist customers with technical queries and manage orders efficiently.
- Company: Apex provides essential Two Way Radio communications solutions since 1990, ensuring safety and reliability.
- Benefits: Gain a Level 2 qualification, enjoy a supportive work environment, and develop valuable skills.
- Why this job: Join a dedicated team focused on customer care and technical excellence in a growing industry.
- Qualifications: No prior experience needed; just a passion for helping others and learning new skills.
- Other info: Work Monday to Friday, 9am - 5pm, with a structured apprenticeship programme.
Apex was established in 1990 in Newcastle upon Tyne. In 2015 we opened offices in Cardiff to cater for ever-expanding business needs in Wales and the South of England. In 2018 we opened an office in Teesside to deal with expanding business in the area. Apex provides Two Way Radio communications solutions across the whole business spectrum, and in the fast-moving world of today's business, Two Way Radio communications play a crucial role in the safety and welfare of people. Safety is essential to us at Apex, and our clients depend on us to deliver reliable communications every time. Because of our commitment and care to our customers, Apex is dedicated to providing technical support, rapid response repairs and top quality service which is accredited by our European ISO 9001:2008 quality standard.
Responsibilities:
- Handling customer queries relating to technical matters.
- Responding to relevant enquiries received in a timely manner.
- General record keeping and updating of systems.
- Processing payments.
- Despatching goods to customers via courier, post, and Apex delivery.
- Keeping the workplace tidy and a safe environment.
- Producing company paperwork.
- Liaising with customers regarding equipment in need of repair.
- Coding of radio equipment in line with specific order requirements.
- Preparation of radio equipment and accessories in line with order requirements.
- Communicating internally with other staff and departments on job-related matters.
Training:
Your apprenticeship training will be a fully work-based learning programme across 12-months, method to be confirmed. Upon completion of your apprenticeship, you will achieve a level 2 qualification as a Customer Service Practitioner.
Working Hours: Monday to Friday, between 9am - 5pm.
Customer Service Apprentice employer: Apex Radio Systems Ltd
Contact Detail:
Apex Radio Systems Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Apprentice
✨Tip Number 1
Familiarise yourself with Two Way Radio communications and the specific products Apex offers. Understanding the technical aspects will help you engage more effectively during interviews and demonstrate your genuine interest in the role.
✨Tip Number 2
Showcase your customer service skills by preparing examples of how you've handled queries or resolved issues in the past. This will highlight your ability to manage customer interactions, which is crucial for this apprenticeship.
✨Tip Number 3
Research Apex's commitment to safety and quality standards, such as their ISO 9001:2008 accreditation. Being knowledgeable about the company's values will allow you to align your answers with their expectations during discussions.
✨Tip Number 4
Prepare questions to ask during your interview that reflect your enthusiasm for the role and the company. Inquiring about training opportunities or team dynamics can show your eagerness to learn and grow within Apex.
We think you need these skills to ace Customer Service Apprentice
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and skills required for the Customer Service Apprentice position at Apex. Tailor your application to highlight how your experiences align with these requirements.
Craft a Strong CV: Create a CV that showcases your relevant skills, experiences, and any customer service roles you've held. Make sure to include any technical skills or qualifications that may be beneficial for handling customer queries related to technical matters.
Write a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention why you want to work at Apex and how you can contribute to their commitment to customer care and safety. Be specific about your interest in Two Way Radio communications.
Proofread Your Application: Before submitting your application, take the time to proofread your CV and cover letter. Check for spelling and grammatical errors, and ensure that all information is clear and concise. A polished application reflects your attention to detail.
How to prepare for a job interview at Apex Radio Systems Ltd
✨Understand the Company
Before your interview, take some time to research Apex. Familiarise yourself with their history, values, and the services they provide, especially in Two Way Radio communications. This will show your genuine interest in the company and help you answer questions more effectively.
✨Prepare for Technical Questions
Since the role involves handling customer queries related to technical matters, be ready to discuss any relevant experience or knowledge you have. Brush up on basic technical concepts related to Two Way Radio communications, as this could come up during the interview.
✨Showcase Your Customer Service Skills
Think of examples from your past experiences where you've successfully handled customer queries or resolved issues. Be prepared to share these stories, highlighting your communication skills and ability to remain calm under pressure.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the training programme, team dynamics, or what a typical day looks like for a Customer Service Apprentice at Apex. This demonstrates your enthusiasm for the role and helps you gauge if it's the right fit for you.
