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- Tasks: Assist customers via phone, email, and chat, providing excellent service and creating quotations.
- Company: Join Safe I.S. Ltd, a leading UK fire safety business with a strong local presence.
- Benefits: Enjoy competitive salaries, generous holiday allowances, a pension scheme, and an uncapped bonus structure.
- Why this job: This role offers career progression, training opportunities, and a positive team culture with regular social outings.
- Qualifications: No prior experience needed; just bring your communication skills and a passion for customer service.
- Other info: Full-time role with no weekend work; optional overtime available during busy periods.
The predicted salary is between 16000 - 20000 £ per year.
Safe I.S. Ltd are a UK-leading business in the fire safety industry. We proudly offer a nationwide service whilst ensuring we have a local presence, utilising local engineering teams supported by our head office. We provide our broad range of services to customers both large and small and we have an exciting opportunity to join our team. We continue to offer our team members the benefits that only a long-established company such as ourselves can provide, including career progression opportunities, pension scheme, generous holiday allowances, competitive salaries, plus specific benefits relating to each individual role detailed below. The demand for our services is growing every day and we are looking for reliable, focused, and motivated individuals to join us and be part of our established, successful and welcoming team.
About the Role: This full-time role offers an excellent opportunity for an ambitious and driven individual looking for a long-term career opportunity. This is a permanent position with ample scope for progression within the company. No prior experience in sales or knowledge of fire alarm systems is required as full training will be provided, however, is of course preferable. Our office in Redhill is an inbound call center, where we manage and assist customers nationally who require any one of our services. The role includes responding to customer enquiries (via email, call and online chat programme), providing excellent customer service, advice, and producing quotations for customer review.
Duties:
- To assist customers via phone, email and online chat assisting customers with their queries, providing guidance, advice and support.
- Providing our customers with excellent customer service, guiding our customers to the right products or services.
- Creation of quotations, including a technical breakdown of any required works (via our own internal CMS system).
- Taking inbound calls from customers requiring additions to their systems and providing quotations accordingly.
- Keeping in touch with our clients after the issue of any quotation, completing outbound calls to follow up on issued quotations (Between 40-80 per day) to ensure our customer's needs have been met, providing support and answering any questions they may have.
- Account/Customer Management.
- Working towards your own goals and assisting team members reach their own individual and global sales team targets.
Training Provided: Internal and external training opportunities will be provided. Internal operations, customer handling/service, technical training, shadowing engineering teams, and system training will be provided by our management team. External third-party courses (such as courses from the Fire Industry Association) will also be arranged to provide offering both a real-world and technical knowledge base. Previous occupants of this role, after training, are now in senior management roles or key account managers, showing our continued commitment to training and development.
Requirements:
- Excellent communicator (verbal and written).
- Friendly, positive, and pro-active "can do" attitude.
- This is of the highest importance.
- Personal drive, determination, and energy.
- A high level of self-motivation.
- Able to work individually and as part of a team.
- Must have a passion for customer service.
- Will be able to prioritise and manage workload.
Remuneration Structure: You will receive a Competitive Salary Basic Wage – From £16,000 to £20,000 per Annum plus a generous bonus scheme. On-target Earnings/Bonus Scheme: Uncapped bonus scheme with on-target earnings of £10,000 plus per annum, with overperformers earning circa £12,000-£20,000 a year. Company pension scheme. 21 days holiday plus Bank Holidays - With an additional day per full year of employment completed (Jan – Dec) up to a maximum of 24 days holiday plus Bank Holidays per year. Ongoing training and development programme.
Working Hours: The role is a full time role, 40 hours per week, Monday to Friday 8.30am to 5pm with a 30-minute lunch period. There is no requirement to work any overtime or weekends, however, from time to time overtime may be offered at a premium rate during busy periods. However, all overtime is optional and can be declined.
How to Apply: Please email a copy of your CV and any supporting documentation to jobs@safeis.co.uk for the attention of Liam Peskett.
Trainee Sales Consultant employer: Safe I.S., Ltd.
Contact Detail:
Safe I.S., Ltd. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Trainee Sales Consultant
✨Tip Number 1
Familiarise yourself with the fire safety industry and the services offered by Safe I.S. Ltd. Understanding their products and customer needs will help you engage more effectively during interviews and demonstrate your genuine interest in the role.
✨Tip Number 2
Practice your communication skills, both verbal and written. Since the role requires excellent customer service and support, being able to articulate your thoughts clearly and positively will set you apart from other candidates.
✨Tip Number 3
Showcase your enthusiasm for teamwork and collaboration. Highlight any past experiences where you've worked successfully in a team environment, as this role involves assisting team members and working towards collective goals.
✨Tip Number 4
Prepare for potential questions about handling customer queries and providing support. Think of examples from your past experiences where you've demonstrated a proactive attitude and problem-solving skills, as these traits are highly valued in this position.
We think you need these skills to ace Trainee Sales Consultant
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant skills and experiences that align with the Trainee Sales Consultant role. Emphasise your communication skills, customer service experience, and any previous roles where you demonstrated a proactive attitude.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention why you are interested in the fire safety industry and how your personal drive and determination make you a great fit for the team.
Highlight Your Soft Skills: Since the role requires excellent communication and a positive attitude, be sure to provide examples of how you've successfully worked in teams or provided exceptional customer service in the past.
Follow Application Instructions: When applying, ensure you send your CV and any supporting documents to the specified email address. Double-check that you have included all necessary information and that your application is well-formatted and free of errors.
How to prepare for a job interview at Safe I.S., Ltd.
✨Show Your Communication Skills
As a Trainee Sales Consultant, excellent communication is key. Practice articulating your thoughts clearly and confidently, both verbally and in writing. Be prepared to demonstrate how you can engage with customers effectively during the interview.
✨Emphasise Your Customer Service Passion
The role requires a strong passion for customer service. Share examples from your past experiences where you went above and beyond to assist customers. This will show your potential employer that you understand the importance of customer satisfaction.
✨Demonstrate Your Team Spirit
This position involves working as part of a team. Highlight any previous experiences where you collaborated with others to achieve a common goal. Showing that you can work well with colleagues will be a big plus.
✨Prepare Questions About Training Opportunities
Since the company offers extensive training, come prepared with questions about the training process and career progression. This shows your eagerness to learn and grow within the company, which aligns with their values.
