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- Tasks: Lead a team of call center agents and ensure top-notch customer service.
- Company: Join a dynamic company in Ringwood, Hampshire, focused on care and support.
- Benefits: Enjoy a flexible shift schedule and potential overtime opportunities.
- Why this job: Be part of a supportive culture that values teamwork and customer satisfaction.
- Qualifications: Previous experience in a supervisory role is preferred; strong communication skills are essential.
- Other info: Must be ready for occasional emergency on-call duties.
The predicted salary is between 28800 - 43200 £ per year.
- JOB TITLE: Call Centre Supervisor (Careline Supervisor)
- LOCATION: Office based in Ringwood, Hampshire
- HOURS: Average hours 37 per week. Overtime may be requested occasionally
- SHIFTS: Rolling shift roster 4 on / 4 off, mainly 08:30 to 20:00, with occasional unsociable hours / nights. A flexible approach is required to have visibility across the team.
- ON CALL: Emergency ‘on call’ likely to be 1…
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Locations
Call Centre Supervisor employer: Careline Support Ltd
Contact Detail:
Careline Support Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Call Centre Supervisor
✨Tip Number 1
Familiarize yourself with the specific challenges and dynamics of a call center environment. Understanding common issues that arise in customer service can help you demonstrate your problem-solving skills during the interview.
✨Tip Number 2
Highlight your leadership experience, especially in managing teams in high-pressure situations. Be ready to share examples of how you've motivated your team or improved performance in previous roles.
✨Tip Number 3
Since the role involves a rolling shift roster, be prepared to discuss your flexibility and adaptability. Share any past experiences where you successfully managed changing schedules or worked unconventional hours.
✨Tip Number 4
Research our company culture and values. Being able to articulate how your personal values align with ours will show that you're not just looking for any job, but that you're genuinely interested in being part of our team.
We think you need these skills to ace Call Centre Supervisor
Some tips for your application 🫡
Understand the Role: Make sure to thoroughly read the job description for the Call Centre Supervisor position. Understand the responsibilities, required skills, and the working hours to tailor your application accordingly.
Highlight Relevant Experience: In your CV and cover letter, emphasize any previous experience in call centre management or supervisory roles. Mention specific achievements that demonstrate your leadership and problem-solving skills.
Show Flexibility: Since the role requires a flexible approach to shifts, make sure to mention your availability and willingness to work unsociable hours or nights if needed. This shows your commitment to the team's needs.
Craft a Strong Cover Letter: Write a compelling cover letter that not only outlines your qualifications but also conveys your passion for customer service and team leadership. Personalize it to reflect why you want to work specifically for this company.
How to prepare for a job interview at Careline Support Ltd
✨Understand the Role
Make sure you have a clear understanding of what a Call Centre Supervisor does. Familiarize yourself with the responsibilities, such as managing the team, handling escalations, and ensuring customer satisfaction.
✨Show Flexibility
Since the role requires a flexible approach to shifts, be prepared to discuss your availability and willingness to work during unsociable hours. Highlight any previous experience you have with shift work.
✨Demonstrate Leadership Skills
As a supervisor, you'll need strong leadership skills. Prepare examples from your past experiences where you've successfully led a team, resolved conflicts, or improved performance.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving abilities. Think about how you would handle specific situations in a call centre environment, such as dealing with an upset customer or managing a team member's performance.
