Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Help refugees find work and settle in their community as a Case Manager REP.
- Company: Join a dedicated team focused on empowering individuals and supporting local communities.
- Benefits: Enjoy up to 25 days annual leave, career development, and a birthday day off!
- Why this job: Make a real impact by guiding others towards secure employment and personal growth.
- Qualifications: Experience in customer service and knowledge of the local labour market is essential.
- Other info: Full-time role based in Leicester with a supportive and inclusive work culture.
The predicted salary is between 24000 - 36000 £ per year.
Join Our Team as a Case Manager REP! Are you passionate about making a difference in people's lives? Do you want to contribute to the government's plan to support refugees in finding work and settling in their local community? Look no further!
About the Role: As a Case Manager REP, you'll play a crucial role in helping participants overcome barriers and develop the skills needed for job readiness. You'll work closely with individuals of all abilities, providing coaching, support, and personalized development plans. Your mission? To guide your caseload toward secure, long-term employment or training opportunities.
What You'll Do:
- Build Relationships: Establish rapport and create a supportive environment for participants.
- Manage Caseloads: Ensure effective contractual activity based on job readiness levels.
- Empower Participants: Address personal and contextual constraints, boost confidence, and prepare them for employment.
- Deliver Support: Provide job search guidance, CV writing assistance, and interview skills coaching.
- Connect with Stakeholders: Collaborate with employers, job centre teams, and local authorities.
- Maintain Quality: Adhere to customer service standards and keep accurate records.
Qualifications:
- Experience in customer-focused, results-driven environments.
- Familiarity with welfare-to-work dynamics.
- Knowledge of engagement techniques and the local labour market.
- IT proficiency (PICS, Maytas).
- Level 3 IAG qualifications (completed or in progress).
- Bonus: Proficiency in Arabic, Pushto, or Dari.
Skills You'll Need:
- Rapport-building abilities in challenging circumstances.
- Excellent communication and negotiation skills.
- Organizational prowess.
- Target-oriented mindset.
- Adaptability in a complex environment.
Join Us: Make a meaningful impact! If you're ready to empower others and thrive in a dynamic setting, apply now!
Additional Information
- Salary: £29,500 per annum depending on experience
- Location: Leicester Office
- Contract: Permanent - Full Time
- Hours: Monday to Friday 09:00 – 17:30
- Benefits: up to 25 days annual leave + bank holidays + Birthday Day off, per year; Long service award, an extra days annual leave per year completed, up to 5 additional days; 5 days paid sick leave per year; Employee referral scheme, up to £500 per successful referral; Sabbatical Leave the right to request up to 1 months unpaid sabbatical leave; Season ticket loan of up to £1000 per year; Pension contributions; Career development opportunities; 2 volunteering days per year; ability to purchase an additional 3 days annual leave per year; Death in service benefit, including an Employee Assistance Programme.
Please Note: The successful candidate must be able to work in the UK. Twin is committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share this commitment. Successful applicants will be required to undertake a standard or an enhanced disclosure via the DBS, depending on the role itself. All gaps in CVs must be explained satisfactorily. Proof of identity and qualifications will be required. Successful candidates will be required to complete a one-hour online safeguarding training prior to commencing employment. We are dedicated to ensuring that all job applicants and members of staff are treated equally, without discrimination on the grounds of gender, sexual orientation, marital or civil partner status, gender reassignment, race, colour, nationality, ethnic or national origin, religion or belief, disability, or age.
Disability Confident Employer: Disabled applicants should indicate in the Equality of Opportunity section of the application form if they wish their application to be given consideration under the Disability Confident scheme. If you are invited to interview, please advise the recruitment administrator what adjustment you would require at the interview in as much detail as possible to enable arrangements to be put into place. We ask all applicants if they want to be considered under this scheme. By opting in to this scheme, you are disclosing that you have a disability solely for the purpose of the interview guarantee and we will not assume nor infer that you wish to disclose or record your disability in any other way – including any reasonable adjustments you may need if you are employed.
Access to Work Scheme: You can apply for Access to Work if you need support to get back to work. You can apply using the online service or apply by phoning Jobcentre Plus on: Telephone: 0800 121 7479 or Textphone: 0800 121 7579.
REP Case Manager employer: Twin Group
Contact Detail:
Twin Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land REP Case Manager
✨Tip Number 1
Familiarise yourself with the local labour market and welfare-to-work dynamics. Understanding the specific challenges faced by refugees in your area will help you connect better with participants and demonstrate your commitment to their success.
✨Tip Number 2
Highlight your rapport-building skills during networking opportunities. Engage with local community groups or organisations that support refugees, as this will not only expand your network but also show your dedication to the role.
✨Tip Number 3
Prepare for potential interview questions by thinking about how you would handle various scenarios involving participants with different needs. This will showcase your adaptability and problem-solving skills, which are crucial for a Case Manager REP.
✨Tip Number 4
If you have language skills in Arabic, Pushto, or Dari, make sure to mention them in conversations with recruiters. These skills can be a significant asset in connecting with participants and enhancing their experience.
We think you need these skills to ace REP Case Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer-focused roles and any familiarity with welfare-to-work dynamics. Emphasise skills like rapport-building, communication, and organisational abilities that align with the Case Manager REP position.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for helping others and your understanding of the challenges faced by refugees. Mention specific examples of how you've empowered individuals in previous roles and how you can contribute to the mission of the organisation.
Highlight Relevant Qualifications: Clearly state your Level 3 IAG qualifications and any ongoing training. If you have proficiency in Arabic, Pushto, or Dari, make sure to mention this as it could be a significant advantage for the role.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for a role that involves maintaining quality records and customer service standards.
How to prepare for a job interview at Twin Group
✨Show Your Passion for Helping Others
As a Case Manager REP, your role is all about making a difference in people's lives. Be sure to express your passion for supporting individuals, especially refugees, and share any relevant experiences that highlight your commitment to helping others.
✨Demonstrate Your Rapport-Building Skills
Building relationships is key in this role. Prepare examples of how you've successfully established rapport with clients or colleagues in challenging situations. This will showcase your ability to connect with participants and create a supportive environment.
✨Highlight Your Organisational Skills
Managing caseloads effectively is crucial. Be ready to discuss your organisational strategies and how you prioritise tasks to ensure that each participant receives the attention they need. Mention any tools or methods you use to stay organised.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities and adaptability. Think of scenarios where you've had to address personal constraints for clients or adapt your approach based on their unique needs. This will demonstrate your capability to empower participants effectively.
