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For Companies At a Glance
- Tasks: Engage with customers, explain vehicle work, and ensure top-notch service.
- Company: Join a thriving franchised car dealership in Hemel Hempstead.
- Benefits: Enjoy a competitive salary, great benefits, and potential for bonuses.
- Why this job: Be part of a dynamic team focused on customer satisfaction and growth.
- Qualifications: 3 years of customer service experience and a full UK driving licence required.
- Other info: Motor trade experience is a plus but not essential.
The predicted salary is between 27000 - 35000 £ per year.
Our client, a busy franchised car dealership in Hemel Hempstead, has a requirement for a Service Advisor to join their successful Aftersales team.
Responsibilities
- Meet and Greet Customers
- Explain to customers the work due to be carried out on their vehicle
- Accurate completion of courtesy car insurance paperwork
- Calling customers with progress updates and advising of any work needed
- Liaising with the Workshop, Parts Department, Valeting Team, and Drivers
- Invoicing work carried out
- Invoice explanation and taking payment
- Quoting, introducing, and selling of Service Plans
- Ensuring all Warranty paperwork is correctly completed
- Delivering the highest level of customer service at all times
Experience, Skills & Qualifications
Essential Requirements:
- 3 years stable face-to-face Customer Service experience
- Full UK Driving Licence
Desirable Requirements:
- Motor Trade experience
Remuneration & Benefits
Basic Salary of £28,000 On Target Earnings of £35,000 Great Benefits Package
Service Advisor employer: KPI People
Contact Detail:
KPI People Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Advisor
✨Tip Number 1
Familiarise yourself with the specific services and products offered by the dealership. This knowledge will help you engage confidently with customers and demonstrate your understanding of their needs during the interview.
✨Tip Number 2
Practice your communication skills, especially in explaining technical information in a customer-friendly manner. Role-playing scenarios with friends or family can help you articulate how you would explain vehicle services to customers.
✨Tip Number 3
Research common customer service challenges in the motor trade and think about how you would handle them. Being prepared with examples of how you've successfully resolved issues in the past can set you apart from other candidates.
✨Tip Number 4
Network with current or former employees of the dealership or similar businesses. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach during the interview.
We think you need these skills to ace Service Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your customer service experience, especially any roles where you've interacted face-to-face with clients. Emphasise skills that relate to the responsibilities of a Service Advisor, such as communication and problem-solving.
Craft a Compelling Cover Letter: Write a cover letter that specifically addresses the job description. Mention your relevant experience, particularly in the motor trade if applicable, and explain why you are passionate about providing excellent customer service.
Showcase Relevant Skills: In your application, clearly outline your skills that match the essential requirements, such as your three years of customer service experience and your full UK driving licence. Use specific examples to demonstrate how you've successfully met similar challenges in previous roles.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for a Service Advisor role.
How to prepare for a job interview at KPI People
✨Know the Company
Before your interview, do some research on the car dealership. Understand their values, services, and what sets them apart from competitors. This will help you tailor your answers and show genuine interest in the role.
✨Demonstrate Customer Service Skills
As a Service Advisor, you'll be interacting with customers regularly. Prepare examples from your past experience that showcase your ability to handle customer queries, resolve issues, and provide excellent service.
✨Familiarise Yourself with the Role
Review the job description thoroughly and understand the key responsibilities. Be ready to discuss how your previous experience aligns with tasks like invoicing, liaising with different teams, and explaining services to customers.
✨Prepare Questions
At the end of the interview, you'll likely have the chance to ask questions. Prepare thoughtful questions about the team dynamics, company culture, or growth opportunities within the dealership to demonstrate your enthusiasm for the position.
