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- Tasks: Help customers plan and book their dream holidays while driving sales through social media.
- Company: Join Hays Travel, the UK's largest independent travel agency with over 40 years of experience.
- Benefits: Enjoy competitive salary, unlimited bonuses, team nights out, and discounts on your own holidays.
- Why this job: Be part of a supportive team that values growth, innovation, and exceptional customer service.
- Qualifications: 1 year of travel consultancy experience preferred; passion for travel and excellent communication skills required.
- Other info: Check out our New to Travel Programme for those without experience to kickstart their career.
The predicted salary is between 28800 - 42000 £ per year.
Competitive salary with unlimited bonus potential. We are looking for experienced Travel Consultants to join our successful teams in our branches. You will have excellent product knowledge, questioning and listening skills to help our customers plan, choose and successfully book their holidays. Working as part of a team you will drive business through social media, events and maintaining relationships with existing customers. Our customers are at the forefront of everything we do so exceptional customer service experience is required.
What will be your key responsibilities?
- Build and maintain relationships with customers
- Identifying and meeting customers’ needs
- Use social media to promote offers, generating customer engagement and sales leads
- Participating in promotional events and activities to increase exposure of the branch
- Achieving individual and team sales targets
- Assisting with the day-to-day operation of the branch
- Willingness to participate and deliver training appropriate to own development
- Effectively performing administrative duties and follow processes accurately
What competencies we are looking for?
- Ability to work towards individual Travel Consultant targets and team sales targets
- Excellent communication skills and customer service experience
- Good accuracy and numerical skills
- Enthusiasm and positive attitude with a commitment to contribute to the growth of the business
- Competent IT Skills
What experience we are looking for?
- At least 1 year experience as a Travel Consultant
- A proven sales record
- Passionate about travel and tourism
- Excellent travel product knowledge with a good working knowledge of tour operator systems
- Good sales and presentation skills
- Customer focused
- Problem solving
- Team player
- Good organisational and time-management skills
- Excellent communication skills
- A recognised travel qualification (desirable)
If you don’t have 1 year’s experience of working in a travel agency, then please check out our New to Travel Programme which is a fantastic way to join Hays Travel as an employee who trains to become a Travel Consultant.
About Hays Travel: As the UK’s largest independent travel agency, Hays Travel specialise in providing good value, quality holidays alongside excellent customer service. We work with all leading suppliers and can package holidays that include hotels, flights, cruises, tours, attraction tickets, and more. We have over 470 Branches throughout the UK and our Head Office based in Sunderland, is home to tour operator teams, finance, marketing, people/HR and IT, plus many more. We have been operating for over 40 years, and continue to grow each year.
Our values: Our SMILE values are embedded in to our Company and ensures our teams work strongly together. You and all of our colleagues will ensure that the Hays Travel values are demonstrated at all times.
- Supportive
- Motivational
- Innovative
- Loyal
- Excellent
What it’s like to work for us? Whichever location or department you work in, our people are always at the heart of everything we do. We offer a range of training programmes to help you progress personally and professionally, as we know the benefits of promoting and rewarding our hardworking colleagues are extremely important. Of course, it’s not all about work, we’re very sociable and there are always lots of team nights-out and company parties. Plus, there are opportunities to travel abroad on educational trips, and you can also take advantage of our colleague discount when booking your own holidays. Hays Travel is committed to safeguarding and promoting the welfare of all colleagues. As an accredited employer provider of apprenticeships, we undertake basic checks through the Disclosure and Barring Service (DBS) to ensure the safety of our apprentices for relevant roles.
Travel Consultant - Keynsham employer: Clubhouse For Kids
Contact Detail:
Clubhouse For Kids Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Travel Consultant - Keynsham
✨Tip Number 1
Familiarise yourself with the latest travel trends and popular destinations. This knowledge will not only help you in conversations with potential employers but also demonstrate your passion for travel, which is crucial for a Travel Consultant role.
✨Tip Number 2
Engage with Hays Travel on social media platforms. By following their accounts and interacting with their posts, you can gain insights into their company culture and current promotions, which can be beneficial during interviews.
✨Tip Number 3
Network with current or former employees of Hays Travel. They can provide valuable information about the interview process and what the company values in its employees, giving you an edge over other candidates.
✨Tip Number 4
Prepare to discuss your previous sales experiences and how you've successfully met targets. Be ready to share specific examples that highlight your customer service skills and ability to build relationships, as these are key competencies for the role.
We think you need these skills to ace Travel Consultant - Keynsham
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience as a Travel Consultant, focusing on your product knowledge and customer service skills. Use specific examples to demonstrate how you've met sales targets and built customer relationships.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for travel and tourism. Mention your relevant experience and how it aligns with the responsibilities outlined in the job description. Be sure to express your enthusiasm for working with Hays Travel.
Highlight Relevant Skills: In your application, emphasise your communication skills, problem-solving abilities, and IT competence. These are key competencies that Hays Travel is looking for, so make sure they stand out.
Showcase Your Sales Achievements: If you have a proven sales record, include specific metrics or achievements in your application. This could be sales targets you've met or exceeded, which will demonstrate your capability to contribute to the team's success.
How to prepare for a job interview at Clubhouse For Kids
✨Showcase Your Travel Knowledge
Make sure to brush up on your travel product knowledge before the interview. Be prepared to discuss popular destinations, current travel trends, and any personal travel experiences that can highlight your passion for the industry.
✨Demonstrate Customer Service Skills
Since exceptional customer service is key for this role, think of examples from your past experiences where you went above and beyond for a customer. This will show your potential employer that you understand the importance of customer satisfaction.
✨Prepare for Teamwork Questions
As a Travel Consultant, you'll be working as part of a team. Be ready to discuss how you've successfully collaborated with others in previous roles. Highlight any specific instances where teamwork led to achieving sales targets or enhancing customer experiences.
✨Engage with Social Media Strategies
Since the role involves using social media to promote offers, come prepared with ideas on how you would engage customers online. Discuss any previous experience you have with social media marketing or campaigns that generated interest and sales.
