Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Join our team as an Alliances Front Office Coordinator, providing top-notch customer service.
- Company: Verisure is Europe's leading provider of monitored security systems, protecting millions worldwide.
- Benefits: Enjoy 29 days holiday, birthday off, gym discounts, private healthcare, and more!
- Why this job: Be part of a dynamic team with opportunities for growth and a supportive culture.
- Qualifications: Previous call centre or customer service experience is essential; strong communication skills required.
- Other info: Diversity is celebrated here; we encourage applicants from all backgrounds to apply.
The predicted salary is between 22308 - 30000 £ per year.
Location: Newcastle, NE12 8BU
Salary: Starting at national living wage (£22,308), can achieve £27,000 - £30,000 with on track earnings
Working Hours: 37.5 hours per week
Shift Patterns: 7.5 hr shifts between 9am to 5:30pm, Monday – Friday
Holidays: 29 days holidays (increases to 31 days after 12 months’ service) including bank holidays.
Verisure Services are looking for an Alliances Front Office Coordinator to join our Newcastle team in Quorum Business Park. Verisure is the leading European provider of professionally monitored security systems with 24/7 response services. We protect over 5.1 million families and small businesses across 17 countries in Europe and Latin America. Our mission is to provide our customers peace of mind by protecting what matters most to them.
Job Responsibilities:
- Provide excellent customer service within the Alliances team
- Speak to customers over the phone
- Establish and build rapport developing great customer service
- Dial customers to arrange their installation appointment over the phone (outbound campaign)
- Answer customers’ queries
- Update information in our customers’ records
- Deal with Alliances customer questions and queries effectively
- Coordinate with other Verisure departments regarding Alliance customers (for example, the Backoffice team or Customer Services team)
Skills & Experience:
- You have previous call centre, customer service or sales experience in a B2C environment
- You are self-confident, customer-focused, and a results-oriented person
- Excellent written communication skills with a problem-solving attitude
- Strong computer and MS Office skills
Benefits Package:
- Enjoy your birthday off as a special treat.
- Satisfy your cravings at our onsite coffee shop and our canteen.
- Stay active with discounted gym and health club memberships.
- Access private healthcare and MediCash cash plan.
- Unlock a world of freebies and discounts with PerkBox.
- Earn rewards through our employee referral program.
- Enhanced maternity and paternity scheme.
- Enjoy discounts on our alarm systems.
- Contribute to a greener lifestyle with the Cycle to Work Scheme.
Verisure Career Opportunities:
A career with Verisure offers far more than just a job. We offer internal mobility, training and development, international opportunities, and tools to help you develop new skills.
Diversity & Inclusion:
Verisure is an equal opportunities employer. We recognize the richness that diversity brings and encourage applicants from all backgrounds to apply. We champion an inclusive and collaborative culture and empower all employees to succeed and grow. Please reach out to us if you have any specific requirements throughout the recruitment process; we are happy to help.
All employees must complete a DBS check, provided by Verisure to all successful candidates.
Alliances Front Office Coordinator employer: The Productivity Institute, LLC
Contact Detail:
The Productivity Institute, LLC Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Alliances Front Office Coordinator
✨Tip Number 1
Familiarise yourself with Verisure's services and values. Understanding their mission to provide peace of mind through security will help you align your responses during the interview, showcasing your enthusiasm for the role.
✨Tip Number 2
Practice your phone communication skills. Since the role involves speaking to customers over the phone, consider doing mock calls with friends or family to build your confidence and improve your rapport-building techniques.
✨Tip Number 3
Research common customer service scenarios and how to handle them effectively. Being prepared with examples of how you've resolved customer queries in the past can demonstrate your problem-solving attitude and experience.
✨Tip Number 4
Network with current or former employees of Verisure on platforms like LinkedIn. They can provide insights into the company culture and expectations, which can be invaluable during your interview process.
We think you need these skills to ace Alliances Front Office Coordinator
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of the Alliances Front Office Coordinator. Highlight your relevant experience in customer service and any call centre roles you've held.
Tailor Your CV: Customise your CV to reflect the skills and experiences that align with the job description. Emphasise your written communication skills and problem-solving attitude, as these are crucial for this role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the position and the company. Mention specific examples from your past experiences that demonstrate your ability to provide excellent customer service and build rapport with customers.
Proofread Your Application: Before submitting, carefully proofread your application materials. Ensure there are no spelling or grammatical errors, as attention to detail is important in this role.
How to prepare for a job interview at The Productivity Institute, LLC
✨Showcase Your Customer Service Skills
As an Alliances Front Office Coordinator, you'll be interacting with customers regularly. Be prepared to share specific examples from your previous experience that demonstrate your ability to provide excellent customer service and resolve issues effectively.
✨Demonstrate Communication Proficiency
Excellent written and verbal communication skills are crucial for this role. During the interview, practice clear and concise communication. You might even want to prepare a few questions to ask the interviewer to show your engagement and interest.
✨Highlight Your Problem-Solving Abilities
The job requires a problem-solving attitude. Think of scenarios where you successfully navigated challenges in a call centre or customer service environment. Be ready to discuss these situations and how you resolved them.
✨Familiarise Yourself with Verisure's Values
Understanding Verisure's mission and values can set you apart. Research the company’s commitment to customer satisfaction and diversity. Mentioning how your personal values align with theirs can make a strong impression during the interview.
