Customer Service Advisor

Our client is a market leading fleet management company, due to continued growth they are seeking a Customer Service Advisor to join their office in Chippenham.

Key Responsibilities:

• Take incoming calls from customers who wish to organise service, maintenance and repairs to their company vehicles.
• Receive calls from customers who have broken down.
• Organise and book service, maintenance and repairs with the appropriate suppliers.
• Ensure that recovery vehicles are organised promptly.
• Organise courtesy vehicles or make first arrangement for rental vehicles.
• Schedule other ancillary services as required.
• Keep customers and other interested parties informed of progress.
• Ad hoc tasks as required by the business.

Qualifications & Experience:

• Experience in a customer service related role is essential.
• Must be adept in the use of a PC, internet and email and able to grasp new software applications easily and quickly.
• Able to use Microsoft Word, Excel and Outlook to an intermediate level.

Benefits:

• Death in Service – 4 x salary.
• Company Bonus.
• 25 days annual holiday entitlement + Birthday + Bank Holidays.
• Health Insurance.
• On-site Parking.
• Employee Assistance Programme.
• Discounted gym memberships.
• Access to flu vaccinations.
• Mental Health First Aiders / Mental Health Employee Champions.
• Free eye examinations.
• Salary Exchange - Holiday purchase scheme (up to 3 days).
• Salary Exchange - Car Scheme.
• Private Health cover for employees >10 years’ service.
• Health Cash Plan (Medicash).
• Employee Referral Scheme (£1,000 on successful recruitment).
• Permanent Health Insurance.
• Company sick pay.
• Free Breakdown cover (eligible employees – service related).
• Pension matched up to 5%.