Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Support the sales team by managing accounts, processing orders, and handling customer inquiries.
- Company: Join SSE, a leader in innovative energy solutions committed to exceptional service.
- Benefits: Enjoy a dynamic work environment with opportunities for growth and development.
- Why this job: Be part of a mission-driven team that values collaboration and customer satisfaction.
- Qualifications: Strong organisational skills and proficiency in MS Office; sales support experience preferred.
- Other info: Flexible working approach and a supportive team culture await you!
The predicted salary is between 27000 - 45000 £ per year.
SSE is seeking a motivated and detail-oriented Direct Sales Administrator to join our dynamic team. The ideal candidate will support our sales team by managing customer accounts, processing orders, and ensuring seamless communication between departments.
Responsibilities include:
- Maintaining accurate records
- Handling customer inquiries
- Assisting with sales reports
- Point of contact for all Business Energy SME Sales partner queries, supporting them in their field sales activities
- Ensuring all necessary onboard and re-contracting processes are followed and providing assistance to customers where necessary
- Providing administrative assistance to the sales and retention team to include quality checking
- Carrying out administrative duties for the wider SME Direct Sales Team to support efficient and accurate processing of sales contracts
- Assisting with the updating of KPIs and sales reporting for various sales channels
- Ensuring all back office and QA standards are being maintained, in line with corporate governance standards
- Supporting internal quality monitoring processes to ensure desired corporate and regulatory standards are maintained
- Providing team back up in the running of reporting from SFA system for commercial sales agents
- Assisting with the distribution of weekly product information to ensure all agents and brokers have all the correct product pricing
- Working with SME direct sales team to deliver effective sales prospecting and data capture
- Supporting other tasks within the team, as directed by management such as cheque lodgments & AR processing, commission reporting, renewal queries and post
You will have the following skills and experience:
- Highly numerate, with the ability to work on computer systems in a process environment
- Disciplined & rigorous, ensuring that compliance and controls are adhered to
- Strong in character to deal with day to day challenges
- Flexible approach to the nature of work undertaken
- Able to build and maintain relationships to enhance effectiveness
- A confident & professional communication style, whether written or oral
- Ability to work to tight deadlines
- Customer focused and proven ability to deal with complex requests
- Ability to work independently with initiative
- Ability to create, compose and edit written materials, appropriate to communicate to the target audience using Word or PowerPoint
- Strong interpersonal and communication skills
- Strong attention to detail
What happens now? We understand you're eager to hear back. We value your time and interest, and if your application is successful, you will be contacted directly by the team within a week. We appreciate your patience and look forward to the possibility of welcoming you aboard.
Direct Sales Administrator employer: European Foundation for Business Qualification (EFBQ)
Contact Detail:
European Foundation for Business Qualification (EFBQ) Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Direct Sales Administrator
✨Tip Number 1
Familiarise yourself with the sales processes and compliance standards specific to the energy sector. Understanding these will not only help you in interviews but also demonstrate your commitment to the role.
✨Tip Number 2
Network with current or former employees of SSE or similar companies. They can provide valuable insights into the company culture and expectations, which can be a great advantage during your application process.
✨Tip Number 3
Brush up on your MS Office skills, particularly Excel and PowerPoint. Being proficient in these tools is crucial for the role, and showcasing your ability to use them effectively can set you apart from other candidates.
✨Tip Number 4
Prepare to discuss your previous experience in sales support roles. Be ready to share specific examples of how you've handled customer inquiries or processed orders, as this will highlight your relevant skills and experience.
We think you need these skills to ace Direct Sales Administrator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in sales support roles. Emphasise your organisational skills and proficiency in MS Office, as these are crucial for the Direct Sales Administrator position.
Craft a Compelling Cover Letter: Write a cover letter that showcases your motivation for the role and how your skills align with the responsibilities outlined in the job description. Mention your ability to handle customer inquiries and maintain accurate records.
Highlight Relevant Experience: In your application, specifically mention any previous roles where you managed customer accounts or processed orders. This will demonstrate your capability to support the sales team effectively.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is essential for this role.
How to prepare for a job interview at European Foundation for Business Qualification (EFBQ)
✨Showcase Your Organisational Skills
As a Direct Sales Administrator, strong organisational skills are crucial. Be prepared to discuss specific examples of how you've managed multiple tasks or projects in the past, highlighting your ability to prioritise and maintain accuracy under pressure.
✨Demonstrate Your Communication Style
Since the role involves liaising with sales partners and customers, it's important to convey your communication skills. Practice articulating your thoughts clearly and confidently, both verbally and in writing, as this will reflect your professional style.
✨Familiarise Yourself with MS Office
Proficiency in MS Office is essential for this position. Brush up on your skills, especially in Excel and PowerPoint, and be ready to discuss how you've used these tools in previous roles to manage data or create presentations.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities and customer focus. Think of scenarios where you've dealt with complex requests or challenges, and be ready to explain how you approached them and what the outcomes were.
