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- Tasks: Manage order implementation and customer communication throughout the process.
- Company: Join Incom-CNS Group, a multi award-winning communications partner in the UK.
- Benefits: Enjoy a competitive salary, modern offices, and a bike to work scheme.
- Why this job: Be part of a top-rated team, fostering long-term relationships and delivering exceptional customer care.
- Qualifications: Three years of telecoms experience and basic knowledge of telephone systems and VOIP.
- Other info: Participate in regular team social events and be part of the management team.
The predicted salary is between 36000 - 60000 £ per year.
Multi award-winning communications partner Incom-CNS Group is seeking a self-motivated and experienced Provisioning / Project Manager to join the team. Voted the best communications partner in the UK, the Incom-CNS Group was borne of the unification of two respected powerhouses in the business communications industry.
About the Job:
During the implementation of an order, you will be expected to manage each stage of the order, engage with customers, third party suppliers, and internal departments, whilst ensuring the customer is kept up to date on the progress of the order. The successful applicant will have a passion for developing and retaining long-term, profitable relationships and delivering outstanding customer care.
Key Responsibilities:
- Manage the service implementation for orders
- Be responsible for provisioning fixed line, cloud, and data orders
- Co-ordinating the engineering resource for the installation of PBX solutions
- Liaising with multiple carriers to ensure timely and efficient service to customers
- Become part of the Group management team, responsible for departmental reporting
Skills / Experience Required:
- Minimum of three years telecoms experience
- Basic understanding of telephone system configuration
- Broadband / Leased Line product ordering and basic understanding of router configuration
- Working with VOIP/SIP and managing number ports
Job Position Type: Full-time
Region: North West England
Location: Manchester
Salary Range: Competitive
Benefits/Extras:
- Excellent salary and package, dependent on skills and experience.
- Modern offices
- Bike to work scheme
- Company pension scheme
- Regular team social events and activities
Provisioning/Project Manager employer: BPL Business Media Ltd
Contact Detail:
BPL Business Media Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Provisioning/Project Manager
✨Tip Number 1
Familiarise yourself with the latest trends in telecommunications, especially around VOIP/SIP and PBX solutions. This knowledge will not only help you during interviews but also demonstrate your passion for the industry.
✨Tip Number 2
Network with professionals in the telecoms sector, particularly those who have experience in provisioning and project management. Attend industry events or join relevant online forums to make connections that could lead to valuable insights or referrals.
✨Tip Number 3
Prepare to discuss specific examples of how you've successfully managed customer relationships and project implementations in the past. Highlighting your ability to keep customers informed and satisfied will be crucial.
✨Tip Number 4
Research Incom-CNS Group thoroughly before your interview. Understanding their values, recent achievements, and company culture will allow you to tailor your responses and show that you're genuinely interested in being part of their team.
We think you need these skills to ace Provisioning/Project Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in telecoms and project management. Emphasise your skills in managing service implementations and customer relationships, as these are key for the Provisioning/Project Manager role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer care and your ability to manage multiple stakeholders. Mention specific examples from your past experiences that demonstrate your capability in handling telecom orders and liaising with suppliers.
Highlight Relevant Skills: In your application, clearly outline your understanding of telephone system configuration, broadband ordering, and VOIP/SIP management. These technical skills are crucial for the role and should be prominently featured.
Showcase Your Achievements: Include any awards or recognitions you've received in your previous roles, especially those related to customer service or project management. This will help you stand out as a candidate who delivers outstanding results.
How to prepare for a job interview at BPL Business Media Ltd
✨Showcase Your Telecoms Experience
Make sure to highlight your minimum three years of telecoms experience during the interview. Be prepared to discuss specific projects you've managed, particularly those involving fixed line, cloud, and data orders.
✨Demonstrate Customer Care Skills
Since the role emphasises outstanding customer care, share examples of how you've developed and maintained long-term relationships with clients. Discuss any challenges you faced and how you overcame them to ensure customer satisfaction.
✨Familiarise Yourself with PBX Solutions
As you'll be coordinating engineering resources for PBX installations, brush up on your knowledge of telephone system configurations. Be ready to explain how you've previously managed similar installations or projects.
✨Prepare for Technical Questions
Expect questions related to VOIP/SIP and number porting. Review your understanding of broadband and leased line product ordering, as well as router configuration, to confidently answer any technical queries that may arise.
