Labour Standards Manager

This is a full-time role, however flexibility in this will be considered. We know that having a work-life balance is important, so we offer our colleagues as much flexibility as possible in line with the needs of their role. The base location for this role is Greggs House - Newcastle, although consideration will be given to hybrid working.

We have a fantastic opportunity to join the Workload Planning team at Greggs as a Labour Standards Manager, responsible for building and maintaining accurate standards across our estate of over 2,000 company managed shops, helping us to align schedules with customer demand and identifying opportunities to improve operational processes to improve service and optimise costs.

We can offer you:

• 25 days (5 weeks) annual leave, pro-rated, increasing with service (in addition to bank holidays), plus 1 additional floating day.
• Management Bonus Scheme which is worth up to 12.5% of your salary.
• Profit share: We want everyone to share in the success of the business, so we distribute 10% of our profits to all our employees who have at least 6-month service, or more, each year.
• Private Medical Insurance which is free for you and subsidised for your dependants.
• Permanent Health Insurance which is a replacement income scheme.
• You will automatically join our Greggs pension scheme which is a fantastic way to save for your retirement and allows you to benefit from employer contributions and tax advantages.
• Defined contribution management pension scheme.
• Death in service benefit which provides a lump-sum payment equal to 4 times your year's salary.
• Colleague discount, up to 50% off our own-produced products.
• Share save schemes that let you buy discounted Greggs shares, by saving a set amount of money over a fixed time, to have an even bigger share of our profits.
• Career progression and learning and development.
• Employee Assistance Programme; A free, confidential helpline, offering advice and support with financial, relationship, work-related and wellbeing issues, 24 hours a day, 365 days a year. Including a mobile app providing a range of wellness content on physical, mental, social, and financial wellbeing.
• Perks and savings, such as digital gift card discounts, online cashback, in-store and online coupons and lifestyle offers.
• Cycle to Work scheme.
• A company who cares about our communities; the environment and being a better business!
• Colleague Networks – internal groups where colleagues and their allies can share their own experiences, offer feedback on the way we do things at Greggs, and provide support to one another.

What you'll do:

• Ensure all labour standards are well documented with clear traceability, supported by video evidence and detailed studies where appropriate.
• Build standards for products and processes in such a way that they can be aggregated at varying levels to suit the purpose (product, category, process etc.).
• Ensure effective systems are in place to manage key documents including labour standards and standard operating procedures.
• Routinely review standards to ensure they are updated in line with business changes.
• Work closely with finance teams to ensure that costings for shop produced items are understood and reflected in price/margins.
• Work closely with the Labour Planning Manager to analyse and review the impact of potential process changes on headcount, labour costs and operations.
• Analyse and understand bottlenecks and resource constraints in shops which impact on service levels and standards (for example equipment/people).
• Work closely with and provide support and advice to central operations teams to ensure that new and existing operations are optimised.
• Pro-actively identify opportunities to improve processes to reduce non-value adding time.

About you:

• You will fit right into this role if you have knowledge of, and experience in applying a variety of work measurement techniques include direct work study, production studies, activity sampling.
• Experience in building standards from pre-determined timings (MTM/MOST etc.).
• Experience in using systems to manage and build standards (for example LaborPro, Opus, Logile etc.).
• Strong analytical skills, including use of Excel.
• Numerical – A level or higher in a maths based subject desirable.
• Experience of working with WFM systems (desirable).
• Great influencing skills, with the ability to build relationships with a wide range of stakeholders.
• An understanding of retail operations.

Here at Greggs, we love what we do, and we have fun! What makes Greggs so special is our culture – the way we are, the way we behave and the way we support each other. We're hard-working, but above all else we're family; and it doesn't matter who you are, where you're from or what your favourite bake is, we'd love you to join us! We want everyone to feel welcome at Greggs and our colleagues to be able to be themselves at work, whatever their background, preferences, or views.