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- Tasks: Deliver exceptional customer service and assist visitors at East Pool Mine.
- Company: Join the National Trust, dedicated to preserving heritage and engaging with the community.
- Benefits: Enjoy flexible working, generous holiday allowance, and discounts on gym memberships and cinema tickets.
- Why this job: Make a real impact in a small team while connecting with visitors and promoting local culture.
- Qualifications: Enthusiasm for customer service, team player, adaptable, and willing to learn new skills.
- Other info: Free entry to National Trust sites for you and your family, plus a substantial pension scheme.
The predicted salary is between 24000 - 36000 £ per year.
Reporting to the Welcome Manager, you'll be part of a team of 3 colleagues and 15 volunteers working at East Pool Mine, which is a mining site within the West Cornwall portfolio. East Pool Mine is one of the National Trust's Small Properties, and so everything we do keeps us close to our visitors, partners, and local community. We offer person-led tours only, so the successful candidate will need to be energetic, outgoing, and flexible with their tasks. In this tiny team, there are many opportunities to make a real difference and shine.
What you'll be doing:
- Deliver a great all-round customer service experience.
- Be on hand answering queries and listen to what our visitors need to share the right information.
- Ensure our visitors have the best day they can.
- Be involved in different aspects of the visitor experience, from key property events to social media promotion.
Great visitor experiences are in our nature, and we believe everyone should feel welcomed, appreciated, and more engaged because of the excellent service you provide. This role would suit anyone with enthusiasm for delivering great customer service. You don't need to have all of the knowledge, skills, and experience listed in the role profile; this is just to provide a full picture of what's possible in this role.
Minimum Requirements:
- Customer focused with an understanding of the importance of great service.
- A team player, but also able to work on your own initiative.
- Well organized and adaptable.
- Willing to learn new skills.
- Have a positive attitude.
The package:
- Substantial pension scheme of up to 10% basic salary.
- Free entry to National Trust places for you, a guest, and your children (under 18).
- Rental deposit loan scheme.
- Season ticket loan.
- EV car lease scheme.
- Perks at work discounts such as gym memberships, shopping discount codes, cinema discounts.
- Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria.
- Flexible working whenever possible.
- Employee assistance programme.
Welcome & Service Assistant employer: jobs24.co.uk
Contact Detail:
jobs24.co.uk Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Welcome & Service Assistant
✨Tip Number 1
Familiarise yourself with the National Trust and its values. Understanding their mission and how they engage with visitors will help you connect better during interviews and demonstrate your enthusiasm for the role.
✨Tip Number 2
Showcase your customer service skills by preparing examples of past experiences where you've gone above and beyond for a customer. This will highlight your ability to deliver great service, which is crucial for this position.
✨Tip Number 3
Be ready to discuss your adaptability and teamwork skills. Since you'll be working closely with a small team, sharing specific instances where you've successfully collaborated or adapted to changing situations will set you apart.
✨Tip Number 4
Engage with East Pool Mine's social media channels before your interview. This will not only give you insights into current events and visitor interactions but also show your genuine interest in the role and the community.
We think you need these skills to ace Welcome & Service Assistant
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and requirements. Tailor your application to highlight how your skills and experiences align with delivering great customer service and working as part of a team.
Showcase Your Enthusiasm: In your cover letter, express your passion for customer service and your eagerness to contribute to the visitor experience at East Pool Mine. Use specific examples from your past experiences that demonstrate your energetic and outgoing nature.
Highlight Teamwork and Initiative: Emphasise your ability to work well in a team while also being capable of taking initiative. Provide examples of situations where you successfully collaborated with others or took charge of a task independently.
Proofread Your Application: Before submitting, make sure to proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are important in a customer-facing role.
How to prepare for a job interview at jobs24.co.uk
✨Show Your Enthusiasm for Customer Service
Make sure to express your passion for delivering excellent customer service during the interview. Share specific examples of how you've gone above and beyond to help customers in previous roles, as this will resonate well with the hiring team.
✨Demonstrate Team Spirit
Since you'll be working closely with a small team, highlight your ability to collaborate effectively. Discuss experiences where you successfully worked as part of a team, showcasing your adaptability and willingness to support your colleagues.
✨Be Ready to Discuss Flexibility
The role requires flexibility in tasks, so be prepared to discuss how you've adapted to changing situations in past jobs. Provide examples that illustrate your ability to handle various responsibilities and your eagerness to learn new skills.
✨Engage with Visitor Experience
As the role involves enhancing visitor experiences, think about how you can contribute to this. Prepare ideas or suggestions on how to improve visitor engagement or share memorable experiences you've created for others in similar roles.
