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- Tasks: Join our Parts Department to provide top-notch customer service and support with spare parts.
- Company: Machine Mart is the UK's leading retailer of workshop power tools, with over 40 years of experience.
- Benefits: Enjoy staff discounts, healthcare plans, a pension scheme, and free tea & coffee.
- Why this job: Be part of a friendly team in a growing company that values internal promotion and development.
- Qualifications: Technical product knowledge and a great phone manner are essential; training provided.
- Other info: Work hours are Monday to Friday, with paid breaks and access to well-being support.
The predicted salary is between 24000 - 36000 £ per year.
We are looking for a Parts Sales Advisor to join our knowledgeable and friendly Parts Department Team. Working within the dedicated Parts Centre in our central Nottingham Office, you will be delivering excellent customer service and Aftersales product support. Using your technical product knowledge you will be taking inbound customer calls, identifying spare part requirements and completing sales transactions in an efficient and timely manner. In addition, you will be liaising with colleagues in our 65 stores nationwide regarding spares requirements.
Previous experience of technical product ranges along with an excellent and productive telephone manner is essential. You will be computer literate with experience of Microsoft Excel and Word. Full training will be given on our in-house computer system. Experience of working within a busy customer service and/or parts sales environment would be desirable.
The working hours are Monday - Thursday 8:30am – 5:30pm and Friday 8:30am - 5:00pm.
Benefits:
- Staff Discounts
- Healthcare Cash plans
- A company pension scheme
- Life Cover
- Access to the Retail Trust, our well-being platform - offering a 24-hour helpline for a variety of support services
- Discounts on 100's of high street & online brands including restaurants, holidays, and shopping
- Role specific training and development
- Proactive promotion of internal candidates
- Paid Breaks
- Free Tea & Coffee
About The Company:
Machine Mart are the UK's leading specialist retailer of workshop power tools and equipment to the general public and trade customers. With stores nation-wide and over 40 years in business we are at the forefront of our sector and are supporting our recent success with continued growth.
Parts Telesales Advisor employer: Machine Mart
Contact Detail:
Machine Mart Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Parts Telesales Advisor
✨Tip Number 1
Familiarise yourself with the types of parts and products that Machine Mart offers. Understanding their product range will not only help you in conversations but also demonstrate your genuine interest in the role.
✨Tip Number 2
Practice your telephone manner by simulating customer calls with friends or family. This will help you become more comfortable and confident when handling inbound calls, which is crucial for this position.
✨Tip Number 3
Brush up on your Microsoft Excel and Word skills. Being proficient in these applications will be beneficial, especially when managing customer information and sales transactions.
✨Tip Number 4
Network with current or former employees of Machine Mart if possible. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach during the interview process.
We think you need these skills to ace Parts Telesales Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and parts sales. Emphasise any technical product knowledge you have, as well as your proficiency with Microsoft Excel and Word.
Craft a Strong Cover Letter: In your cover letter, express your enthusiasm for the Parts Telesales Advisor role. Mention specific examples of how you've delivered excellent customer service in previous positions and how your skills align with the job requirements.
Showcase Communication Skills: Since the role requires a productive telephone manner, consider including a brief section in your application that demonstrates your communication skills. You could mention any relevant experiences where you successfully handled customer inquiries or resolved issues over the phone.
Proofread Your Application: Before submitting your application, take the time to proofread it for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in a customer-facing role.
How to prepare for a job interview at Machine Mart
✨Showcase Your Technical Knowledge
Make sure to brush up on your understanding of the technical products relevant to the role. Be prepared to discuss specific parts and their applications, as this will demonstrate your expertise and ability to assist customers effectively.
✨Practice Your Telephone Skills
Since the role involves a lot of inbound calls, practice your telephone manner. Speak clearly and confidently, and consider role-playing with a friend to simulate customer interactions. This will help you feel more comfortable during the actual interview.
✨Familiarise Yourself with Microsoft Excel and Word
As the job requires computer literacy, especially in Excel and Word, take some time to review these applications. Be ready to discuss how you've used them in previous roles or how you plan to utilise them in this position.
✨Demonstrate Your Customer Service Experience
Prepare examples from your past work that highlight your customer service skills. Think about situations where you resolved issues or provided exceptional support, as this will show your potential employer that you can thrive in a busy environment.
