Service Desk Project Manager

Service Desk Project Manager

Join one of the most progressive private equity houses/investment managers in the Financial Services sector, renowned for pioneering in the green energy sector over the past 50 years.

The role involves establishing an end-user focused service desk, monitoring service delivery, managing comprehensive and cost-effective service level agreements, and developing strategies aligned with organizational needs.

Location & Benefits

This position is based in the City, working 4 days on-site and 1 day remotely. The package includes a very generous bonus and a full range of banking benefits.

Required Experience

1. Successfully led a team to transform Service Management to best practice maturity levels, resulting in reliable technology infrastructure and high customer satisfaction.
2. Experience within the Financial Services sector or a high-pressure environment requiring quick response to aggressive timelines.
3. Strong skills and knowledge of Microsoft technology stack, security, and collaboration tools.
4. Excellent leadership skills with experience in leading high-performing teams, employee engagement, coaching, and development.
5. Strong Project Management skills with demonstrable competency or certification (e.g., PMP, PRINCE2).
6. Expertise in Service Management, preferably with ITIL v3 or higher certification.
7. Demonstrable competency in Lean Six Sigma methodologies.

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