Customer Sales Advisor

Customer Sales Advisor

London Full-Time 19900 - 30000 £ / year (est.) No home office possible
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At a Glance

  • Tasks: Engage with customers, sell self-storage services, and provide top-notch customer service.
  • Company: Join a fun, friendly employer in a fast-growing, secure industry.
  • Benefits: Enjoy a competitive salary, bonuses, 30 days holiday, and employee perks.
  • Why this job: Gain diverse experience in sales, customer service, and operations while working in a supportive team.
  • Qualifications: No specific qualifications required; all retail and customer service backgrounds welcome.
  • Other info: Maternity cover role for 9 months with potential for growth and development.

The predicted salary is between 19900 - 30000 £ per year.

Are you passionate about building rapport with customers and delivering the highest levels of Customer Service? If so, read on to find out about this superb opportunity to work for a fun and friendly employer, in a fast growing and secure industry. Our client welcomes applicants from all different types of retail sales and customer service backgrounds.

Job Purpose: This is a great opportunity to work as part of a small, friendly team, promoting high-end, self-storage services to customers; whilst providing excellent customer service and maintaining superb standards. The job holder will benefit from a broad range of exposure; covering sales, customer services, administration and operational management experience. The role offers a great base salary, with potential for further salary enhancements and a super benefits package.

Principle terms:

  • Working a day shift pattern, to include some weekend and bank holiday working (Working 40 hours per week)
  • Starting salary: £24,960 p.a + bonuses - Great bonus scheme;
  • 30 days holiday, which includes Bank Holidays;
  • Contributory pension scheme;
  • Perkbox - employee 'free perks' scheme, which includes discounts on many high street retailers, cinema tickets, supermarkets, gyms and much more.
  • Staff discount on storage and retail products (30% discount on storage and 50% discount on retail packaging);
  • Training and development programme;
  • Additional benefits after qualifying period, including: a day off and gift for your birthday, length of service award and a generous maternity and paternity package.

Core Responsibilities:

  • Sales/Customer Service: Sell space (dealing with inbound calls only - no cold calling involved) via phone, email and face to face; ensuring the customer has all relevant information to make an informed decision, by explaining the features and benefits and price solutions.
  • Achieve sales targets by maximising all sales opportunities. This will include responding and following up on customer enquiries, challenging objections, upselling retail products and closing sales wherever possible.
  • Administration/Banking: Reviewing and prioritising the tasks for the day, dealing with new enquiries, completing contracts and debt chasing.
  • Reconcile cash, credit card, Direct Debit and BACS payments. Complete petty cash float checks on a daily basis.

Please apply now for immediate consideration and job start.

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Contact Detail:

TEMPLEWOOD RECRUITMENT LTD Recruiting Team

StudySmarter Expert Advice 🤫

We think this is how you could land Customer Sales Advisor

✨Tip Number 1

Familiarise yourself with the self-storage industry and the specific services offered by our client. Understanding the features and benefits of the products will help you engage customers effectively and demonstrate your knowledge during the interview.

✨Tip Number 2

Practice your communication skills, especially in handling customer inquiries and objections. Role-playing scenarios with a friend can help you feel more confident in responding to various customer situations that may arise in the role.

✨Tip Number 3

Showcase your ability to work in a team environment. Prepare examples from your past experiences where you successfully collaborated with colleagues to achieve sales targets or improve customer service, as this is crucial for the role.

✨Tip Number 4

Be ready to discuss your approach to upselling and cross-selling. Think of specific instances where you've successfully increased sales through these techniques, as this will demonstrate your sales acumen and fit for the position.

We think you need these skills to ace Customer Sales Advisor

Excellent Communication Skills
Customer Service Orientation
Sales Skills
Active Listening
Problem-Solving Skills
Time Management
Attention to Detail
Ability to Work in a Team
Adaptability
Negotiation Skills
Basic Administration Skills
Cash Handling Experience
Ability to Upsell Products
Conflict Resolution Skills

Some tips for your application 🫡

Tailor Your CV: Make sure your CV highlights relevant experience in customer service and sales. Use specific examples that demonstrate your ability to build rapport with customers and achieve sales targets.

Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your understanding of the role. Mention how your background in retail sales aligns with the job requirements and express your enthusiasm for the opportunity.

Highlight Relevant Skills: In your application, emphasise skills such as communication, problem-solving, and teamwork. These are crucial for a Customer Sales Advisor role, so provide examples of how you've successfully used these skills in past positions.

Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.

How to prepare for a job interview at TEMPLEWOOD RECRUITMENT LTD

✨Show Your Passion for Customer Service

Make sure to express your enthusiasm for delivering excellent customer service. Share specific examples from your past experiences where you successfully built rapport with customers and resolved their issues.

✨Demonstrate Sales Skills

Prepare to discuss your sales experience, particularly in retail or customer service roles. Highlight any achievements related to meeting sales targets and how you maximised sales opportunities in previous positions.

✨Understand the Company and Role

Research the company and its self-storage services before the interview. Familiarise yourself with their values and the specifics of the Customer Sales Advisor role to show that you're genuinely interested and well-prepared.

✨Prepare for Common Interview Questions

Anticipate questions related to handling customer objections, upselling products, and managing administrative tasks. Practising your responses will help you feel more confident and articulate during the interview.

Customer Sales Advisor
TEMPLEWOOD RECRUITMENT LTD
Location: London
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