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- Tasks: Lead the launch and expansion of innovative digital banking products.
- Company: Join a dynamic international bank focused on transforming customer experiences.
- Benefits: Enjoy hybrid working with 3 days in the office and 2 days from home.
- Why this job: Be part of a pivotal transformation in retail banking, shaping customer-centric services.
- Qualifications: Degree in Marketing, Business, or Financial Services; relevant product management certifications required.
- Other info: This role offers a unique chance to influence the future of digital banking.
The predicted salary is between 43200 - 72000 £ per year.
Talensa is working exclusively with a well-established, ambitious international bank aiming to transform its banking proposition, enhance digital banking capabilities, create new services, and foster customer-centric experiences across its markets. This Product Leader role requires an experienced Retail Banking Product Lead or Head of Retail Banking Products to play a vital role in launching and expanding their new digital retail bank proposition and product suite.
The successful candidate will report to and work closely with a leading retail banking executive, ensuring strategic alignment. Collaborating with CRM and Marketing teams, you will develop and implement the product roadmap to meet customer needs and expand services in target markets.
Key requirements include:
- Proven experience in commercial management of retail banking products, including pricing, CX journey, acquisition, retention, performance metrics, and feedback loops that inform customer strategy and growth.
- Championing customer-centricity across the bank, embedding the voice of the customer into key initiatives.
- Proven track record in launching or developing retail/digital banking products such as current accounts, deposit accounts, savings, ISAs, personal loans, and credit products.
- Experience in owning commercial product management, including pricing, proposition optimization, and customer journey (CX).
- Strategic thinker capable of translating vision into actionable initiatives.
- Excellent stakeholder engagement and collaboration skills, with the ability to lead cross-functional initiatives.
Qualifications:
- Degree in Marketing, Business, Financial Services, or related/equivalent field.
- Professional certifications in Product Management, CX, Digital Banking, or related areas.
Location: London City, with hybrid working (3 days in office, 2 WFH). This is a pivotal time of transformation, offering an exciting opportunity to join as Head of Product and build out a new digital retail banking proposition.
Product Lead & CX - Retail Banking Products employer: JR United Kingdom
Contact Detail:
JR United Kingdom Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Product Lead & CX - Retail Banking Products
✨Tip Number 1
Network with professionals in the retail banking sector, especially those who have experience in product management. Attend industry events or webinars to connect with potential colleagues and learn about the latest trends in digital banking.
✨Tip Number 2
Research Talensa Partners and their client thoroughly. Understand their values, mission, and recent projects to tailor your conversations and demonstrate your genuine interest in their transformation goals.
✨Tip Number 3
Prepare to discuss specific examples of how you've successfully launched or managed retail banking products in the past. Highlight your experience with customer journey optimisation and how it has positively impacted customer satisfaction and retention.
✨Tip Number 4
Showcase your strategic thinking skills by being ready to share ideas on how to enhance customer-centricity within the bank. Think about innovative approaches to integrating customer feedback into product development and marketing strategies.
We think you need these skills to ace Product Lead & CX - Retail Banking Products
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in retail banking products and customer experience. Use specific examples of your achievements in product management, pricing strategies, and customer journey optimisation.
Craft a Compelling Cover Letter: In your cover letter, express your passion for transforming banking propositions and enhancing digital capabilities. Mention how your strategic thinking and stakeholder engagement skills align with the role's requirements.
Showcase Relevant Experience: When detailing your work history, focus on your proven track record in launching or developing retail/digital banking products. Include metrics that demonstrate your impact on customer acquisition and retention.
Highlight Certifications: If you have professional certifications in Product Management, CX, or Digital Banking, make sure to include them prominently. This will reinforce your qualifications and commitment to the field.
How to prepare for a job interview at JR United Kingdom
✨Understand the Company’s Vision
Before your interview, make sure you thoroughly research Talensa and their client. Understand their goals for transforming the banking proposition and how they aim to enhance digital capabilities. This will help you align your answers with their vision.
✨Showcase Your Product Management Experience
Be prepared to discuss your previous experience in managing retail banking products. Highlight specific examples of how you've successfully launched or developed products, focusing on metrics like customer acquisition and retention that demonstrate your impact.
✨Emphasise Customer-Centricity
Since the role requires championing customer-centricity, come equipped with examples of how you've embedded the voice of the customer into product development. Discuss any feedback loops you've implemented and how they informed your strategies.
✨Prepare for Stakeholder Engagement Questions
Expect questions about your collaboration skills and how you've engaged with cross-functional teams in the past. Prepare anecdotes that illustrate your ability to lead initiatives and work effectively with various stakeholders.
