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- Tasks: Welcome guests, manage check-ins, and handle enquiries with a smile.
- Company: PRS Recruitment connects talent with opportunities in the hospitality sector.
- Benefits: Earn £13.85 per hour with a consistent 40-hour work week.
- Why this job: Join a vibrant team and enhance your customer service skills while working nights.
- Qualifications: Experience with PMS systems is essential; a friendly attitude is a must.
- Other info: Work Sunday to Thursday nights, perfect for students or night owls!
Here at PRS Recruitment, we are looking for a Night Receptionist who has experience using PMS Systems (Property Management System) for our client based in Euston.
Job Description
- Hours Per Week: 40
- Salary: £13.85 hourly
- Sunday to Thursday nights inclusive 10.45PM to 7.15AM
Key Responsibilities:
- Maintaining a positive culture throughout the department
- Check in and out overnight guests, individual and group
- Maintaining the highest level of service to consistently exceed guest expectations
- Warmly welcoming all visitors and guests - Ensure eye contact and a smile at all times.
- Ensuring everyone is aware of forthcoming daily events being held in the venue
- Dealing with visitor enquiries/requests.
- Assisting in handling visitor passes and directing visitors as appropriate
- Issue day passes, Members passes and Gym passes
- Answering all calls within 3 rings and attending to voicemails as soon as possible
- Receiving and transferring telephone calls (internal)
Night Receptionist employer: PRS
Contact Detail:
PRS Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Night Receptionist
✨Tip Number 1
Familiarise yourself with common Property Management Systems (PMS) before your interview. Being able to discuss your experience and knowledge of these systems will show that you're prepared and understand the role's requirements.
✨Tip Number 2
Practice your customer service skills, especially in a night-time setting. Think about how you would handle various guest scenarios and be ready to share examples during your conversation with us.
✨Tip Number 3
Demonstrate your ability to maintain a positive atmosphere, even during late hours. Prepare to discuss how you would keep morale high among guests and staff during the night shift.
✨Tip Number 4
Be ready to showcase your communication skills. Since you'll be answering calls and dealing with inquiries, think of ways to highlight your ability to engage with guests warmly and efficiently.
We think you need these skills to ace Night Receptionist
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience, especially with PMS systems. Include specific examples of how you've maintained a positive culture and exceeded guest expectations in previous roles.
Craft a Strong Cover Letter: Write a cover letter that showcases your enthusiasm for the Night Receptionist position. Mention your ability to warmly welcome guests and handle enquiries efficiently, as these are key responsibilities outlined in the job description.
Highlight Relevant Skills: In your application, emphasise skills such as communication, customer service, and problem-solving. These are crucial for dealing with visitor requests and ensuring a smooth check-in and check-out process.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is important for a Night Receptionist role.
How to prepare for a job interview at PRS
✨Show Your Customer Service Skills
As a Night Receptionist, you'll be the first point of contact for guests. Make sure to highlight your experience in providing excellent customer service and how you can maintain a positive atmosphere, even during late hours.
✨Familiarise Yourself with PMS Systems
Since the role requires experience with Property Management Systems, be prepared to discuss your familiarity with these systems. If possible, mention specific software you've used and how it helped you manage guest check-ins and requests efficiently.
✨Demonstrate Your Communication Skills
Effective communication is key in this role. Practice how you would warmly welcome guests and handle inquiries. Be ready to give examples of how you've successfully managed visitor requests or complaints in the past.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving abilities. Think about situations where you had to deal with difficult guests or unexpected issues during your shift, and prepare to explain how you handled them.
