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- Tasks: Welcome guests, manage check-ins, and handle enquiries with a smile.
- Company: PRS Recruitment connects talent with opportunities in the hospitality sector.
- Benefits: Earn £13.85 per hour with a consistent 40-hour work week.
- Why this job: Join a vibrant team and enhance your customer service skills while working nights.
- Qualifications: Experience with PMS systems is essential; a friendly attitude is a must.
- Other info: Work Sunday to Thursday nights from 10:45 PM to 7:15 AM.
Here at PRS Recruitment, we are looking for a Night Receptionist who has experience using PMS Systems (Property Management System) for our client based in Euston.
Job Description
- Hours Per Week: 40
- Salary: £13.85 hourly
- Sunday to Thursday nights inclusive 10.45PM to 7.15AM
Key Responsibilities:
- Maintaining a positive culture throughout the department
- Check in and out overnight guests, individual and group
- Maintaining the highest level of service to consistently exceed guest expectations
- Warmly welcoming all visitors and guests - Ensure eye contact and a smile at all times.
- Ensuring everyone is aware of forthcoming daily events being held in the venue
- Dealing with visitor enquiries/requests.
- Assisting in handling visitor passes and directing visitors as appropriate
- Issue day passes, Members passes and Gym passes
- Answering all calls within 3 rings and attending to voicemails as soon as possible
- Receiving and transferring telephone calls (internal)
Contact Detail:
PRS Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Night Receptionist
✨Tip Number 1
Familiarise yourself with common PMS systems used in the hospitality industry. Being able to demonstrate your knowledge and experience with these systems during an interview can set you apart from other candidates.
✨Tip Number 2
Practice your customer service skills, especially in a night-time setting. Think about how you would handle various guest scenarios and be ready to share examples of how you've exceeded guest expectations in the past.
✨Tip Number 3
Prepare to discuss your ability to maintain a positive atmosphere during late-night shifts. Highlight any previous experience you have in similar roles and how you contributed to a welcoming environment.
✨Tip Number 4
Show enthusiasm for the role by researching the company and its values. Be ready to explain why you want to work as a Night Receptionist specifically at PRS Recruitment and how you align with their mission.
We think you need these skills to ace Night Receptionist
Some tips for your application 🫡
Highlight Relevant Experience: Make sure to emphasise any previous experience you have with PMS systems and night reception roles. Use specific examples to demonstrate your skills in managing guest check-ins and handling enquiries.
Showcase Customer Service Skills: Since the role requires maintaining a high level of service, include examples of how you've exceeded guest expectations in past positions. Mention your ability to create a welcoming atmosphere and handle requests efficiently.
Tailor Your CV and Cover Letter: Customise your CV and cover letter to reflect the key responsibilities mentioned in the job description. Use keywords from the listing to show that you understand the role and are a good fit.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for a receptionist role.
How to prepare for a job interview at PRS
✨Show Your Customer Service Skills
As a Night Receptionist, you'll be the first point of contact for guests. Make sure to highlight your experience in providing excellent customer service and how you handle guest inquiries or complaints with a positive attitude.
✨Familiarise Yourself with PMS Systems
Since the role requires experience with Property Management Systems, be prepared to discuss your familiarity with these systems. If possible, mention specific software you've used and how it helped you manage guest check-ins and other tasks efficiently.
✨Demonstrate Your Communication Skills
Effective communication is key in this role. Practice articulating your thoughts clearly and confidently, as you'll need to answer calls promptly and interact with guests face-to-face. Remember to maintain eye contact and smile during the interview!
✨Prepare for Scenario Questions
Expect questions that assess how you would handle specific situations, such as dealing with difficult guests or managing multiple requests at once. Think of examples from your past experiences that showcase your problem-solving skills and ability to stay calm under pressure.
