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- Tasks: Welcome residents and visitors, manage the concierge desk, and ensure top-notch service.
- Company: Join a prestigious residential property in the heart of Central London.
- Benefits: Enjoy a competitive salary of £30,000 and a full-time permanent contract.
- Why this job: Be part of a dynamic team delivering exceptional service in a vibrant environment.
- Qualifications: 1 year in customer service, excellent communication skills, and a proactive attitude required.
- Other info: Equal opportunities employer, welcoming diverse applicants.
The predicted salary is between 24000 - 36000 £ per year.
A prestigious Residential property, located in Central London, are looking for a Residential Night Concierge to work on the Concierge Desk and Lobby, ensuring that immaculate service is provided. This will suit someone with experience working within a customer service setting, who can deliver a professional and engaging service, alongside leadership skills to manage individuals within the Concierge team. Your role will be to provide first class service to residents and visitors, logging and carrying out frequent checks within the Concierge Desk and Lobby area and ensuring relations with the management and the rest of the building team are maintained.
Key Responsibilities:
- Provide a warm, professional welcome to all residents and visitors
- Deliver outstanding, personalised customer service
- Manage the concierge desk, lobby area, and associated facilities
- Liaise with residents, service providers, and internal teams
- Maintain high standards of cleanliness, safety, and presentation
- Complete daily logs, handle resident requests, and assist with basic admin
About You:
- Minimum 1 year in a customer-facing role, ideally in hospitality or residential settings
- Excellent communication and interpersonal skills
- Highly presentable, organised, and proactive
- Confident using Microsoft Office and Outlook
- Strong attention to detail and problem-solving skills
- Fluent in English (spoken and written)
Apply now with your CV and start your journey delivering best-in-class service in the heart of London.
Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.
Residential Night Concierge employer: Search
Contact Detail:
Search Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Residential Night Concierge
✨Tip Number 1
Familiarise yourself with the specific needs of a residential concierge role. Research common challenges faced in similar positions and think about how you can address them. This will help you demonstrate your understanding of the job during any interviews.
✨Tip Number 2
Network with professionals already working in the hospitality or residential sectors. Attend industry events or join relevant online forums to connect with others. This could lead to valuable insights and even potential referrals for the position.
✨Tip Number 3
Prepare to showcase your customer service skills through role-play scenarios. Practising how you would handle various situations, such as difficult residents or emergency protocols, can help you feel more confident and ready for the interview.
✨Tip Number 4
Highlight your leadership abilities by thinking of examples where you've successfully managed a team or resolved conflicts. Being able to illustrate your experience in these areas will set you apart from other candidates.
We think you need these skills to ace Residential Night Concierge
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service, particularly in hospitality or residential settings. Emphasise any leadership roles you've held and specific achievements that demonstrate your ability to provide outstanding service.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for delivering exceptional service. Mention your experience managing a concierge desk or similar roles, and explain how your skills align with the responsibilities outlined in the job description.
Highlight Key Skills: In your application, focus on key skills such as communication, organisation, and attention to detail. Provide examples of how you've successfully used these skills in previous roles to enhance customer satisfaction.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your professionalism and attention to detail, which are crucial for this role.
How to prepare for a job interview at Search
✨Showcase Your Customer Service Skills
Since the role requires delivering outstanding, personalised customer service, be prepared to share specific examples from your previous experience. Highlight situations where you went above and beyond for a customer or resolved a challenging issue.
✨Demonstrate Leadership Abilities
As the position involves managing the concierge desk and possibly leading a team, think of instances where you've taken charge or guided others. Discuss how you motivate and support your colleagues to maintain high standards.
✨Familiarise Yourself with the Property
Research the residential property and its services before the interview. Being knowledgeable about the location and its offerings will show your genuine interest in the role and help you answer questions more effectively.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills and ability to handle difficult situations. Practice responses to scenarios you might face as a Residential Night Concierge, such as dealing with a resident complaint or an emergency situation.
