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- Tasks: Maximize rental income by managing arrears and negotiating payment agreements.
- Company: Join a dynamic team focused on customer satisfaction and tenancy sustainment.
- Benefits: Enjoy a competitive salary, annual bonus, and opportunities for professional growth.
- Why this job: Make a real impact in people's lives while developing your negotiation and communication skills.
- Qualifications: Strong communication skills and a passion for helping others are essential.
- Other info: Flexible working options available to support work-life balance.
The predicted salary is between 22800 - 42000 £ per year.
We are recruiting for the the role of Income Officer is to maximise rental income for our customer, this involves: managing arrears, communicating with customers over the telephone and email, negotiating payment agreements in line with our arrears policy and procedure, and focussing on tenancy sustainment.
Salary is up to £38,000 plus annual 10% bonus.
Our goal is to prevent further accumulation of …
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Income Officer employer: Rocasa Consulting Limited
Contact Detail:
Rocasa Consulting Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Income Officer
✨Tip Number 1
Familiarize yourself with the key aspects of rental income management and arrears policies. Understanding these concepts will help you demonstrate your knowledge during the interview.
✨Tip Number 2
Practice your communication skills, especially over the phone and via email. Being able to convey information clearly and empathetically is crucial for this role.
✨Tip Number 3
Prepare examples from your past experiences where you successfully negotiated payment agreements or resolved customer issues. This will showcase your problem-solving abilities.
✨Tip Number 4
Research our company values and mission. Aligning your answers with our goals during the interview will show that you are a good fit for our team.
We think you need these skills to ace Income Officer
Some tips for your application 🫡
Understand the Role: Make sure you fully understand the responsibilities of an Income Officer. Highlight your experience in managing arrears and communicating effectively with customers in your application.
Tailor Your CV: Customize your CV to reflect relevant skills and experiences that align with the job description. Emphasize your negotiation skills and any previous roles that involved tenancy sustainment or financial management.
Craft a Strong Cover Letter: Write a compelling cover letter that showcases your passion for maximizing rental income and your ability to handle customer communications. Use specific examples from your past work to demonstrate your capabilities.
Proofread Your Application: Before submitting, carefully proofread your application materials. Ensure there are no spelling or grammatical errors, as attention to detail is crucial in this role.
How to prepare for a job interview at Rocasa Consulting Limited
✨Understand the Role
Make sure you have a clear understanding of what an Income Officer does. Familiarize yourself with managing arrears, negotiating payment agreements, and tenancy sustainment. This will help you answer questions confidently.
✨Show Your Communication Skills
Since the role involves communicating with customers via phone and email, be prepared to demonstrate your communication skills. You might be asked to role-play a scenario where you need to negotiate a payment agreement.
✨Know the Arrears Policy
Research and understand the typical arrears policies and procedures. Being knowledgeable about these can set you apart and show that you are proactive and ready to tackle challenges in the role.
✨Prepare Questions
Have a few thoughtful questions ready to ask at the end of the interview. This shows your interest in the position and helps you gauge if the company aligns with your values, especially regarding customer support and tenancy sustainment.
